Pet hotel in Auckland

“Fantastic hotel, the service was impeccable! Leo was a wonderful host, took care of us and start to finish. And the breakfast was out of this world, more than I could eat, but the best eggs Benedict I’ve had in a long long time. The location of this hotel is ideal, especially as an out-of-town visitor to Auckland. Definitely will stay here again!”

“Remarkable! That’s the best way to describe The Hotel Britomart. We loved the art, the eco-conscious identity, and the overall atmosphere. From the moment we arrived until our departure, the staff were simply amazing. We finally managed to visit the beautiful Library Lounge (it was booked for a private event the night before), and what a treat it was! A special thank you to the lounge manager, Luciano, who made us one of the best — if not the best — martinis we’ve ever had. Thank you for a truly memorable stay!”

“This is a very good hotel. The rooms are spacious, well equipped and spotless. The hotel is centrally located will the marina 15minute slow walk, sky tower 5 minutes and queens Road shops also 5 minutes. The staff are very friendly, professional and courteous where nothing is too much trouble to sort. Thank you to all for making this stay very enjoyable and I highly recommend this hotel.”

“Family enjoyed their stay here! Friendly service from reception to kitchen staff. Room was spacious and clean, beds were comfy. Pool was a treat for the kids. We had a great stay thanks! Good selection of hot food and cereals for breakfast, only suggestion would be to add some crackers to the cheese and fruit selection ☺️ thank you HH 10/10”

“My preferred stay whenever I’m visiting Auckland. The rooms are always tidy, smells good, the beds and pillows are so comfy! In my experience, the staff are lovely, prompt and helpful. Great, convenient location to shops and the viaduct but still nice and quiet, love staying here and will always recommend this to family as they have also had positive experiences at the Travel Lodge. I believe the Travel Lodge upholds an excellent standard in terms of hospitality, service and quality. Compared to some of the other places we have visited and stayed at whilst in New Zealand, the travel lodge remains a favourite! Thank you again for a wonderful stay. My sister and I thoroughly enjoyed our time.”

“I felt a lot of racial bias during my check-in experience. We arrived early around 1pm (check-in was at 3pm), and I completely understand that early check-ins aren’t always possible. As a Platinum member, I had hoped for some flexibility but was told the rooms weren’t ready — fair enough. We went for lunch and returned around 2pm, and the rooms still weren’t ready. However, in the 30 minutes we waited in the lobby, I saw 5–8 other guests being checked in with no issue. When I asked the same front desk lady again if our rooms were ready, she simply said, “No, they’re not ready.” When I politely insisted that she check with the housekeeping team to see if at least one of our rooms was ready so we could freshen up, relax, and plan our afternoon, she finally checked and said, “Oh, one room is ready.” That experience was quite frustrating, especially because moments earlier she had made no effort to verify. What made it more upsetting was seeing a white couple walk in and book a room on the spot — the exact same category as one of mine (around NZD $370 per night) — and they were checked in immediately. I was told other guests had “different room categories,” but clearly that wasn’t the case. If that’s not discriminatory treatment, I don’t know what is. I paid for two rooms, valet parking, dinner, and plenty of drinks — the same or more than many other guests — yet was made to feel less valued. That said, I do want to acknowledge that the rest of the staff were absolutely wonderful. The valet parking lady was so friendly and welcoming, and the restaurant and bar teams were exceptional — genuinely warm, attentive, and kind. It’s just unfortunate that the check-in experience left such a negative impression, overshadowing what could have been an otherwise beautiful stay.”

“Really enjoyed our stay at Lincoln Green hotel. Location was perfect, many food options within walking distance. Lots of parking on site. Rooms were clean, the place was quiet and the staff were all very polite and helpful. Definitely would stay again.”

“Perfect hotel, right at the heart of Auckland city center. The hotel is fully equipped with essentials needs. Most importantly were the incredible staffs. The front desk agent, Lena was excellent. The whole stay, she was very accommodating, friendly, and helpful. She has the outstanding hospitality services, keep up the genuine energy. Also the night staff, the male front desk agent was very accommodating and courteous as well. Everything I needed to have a good stay in Auckland.”

“Spent a week here and it was such a great experience! The staff are so kind and the quality of the service and the rooms was far beyond what we had expected for the price. New favourite place to stay in the city, this place really sets the standard.”

“We booked a two bedroom suite for 4 adults and we were each very happy with our overall stay and the affordability. Despite some issues I had with booking.com itself the staff here were wonderful! I would have given 5 stars for service however we had trouble calling through a few times for the concierge, thankfully once we arrived the receptionist was very accomodating and efficient. Comfortable beds, amazing view off the balcony, clean room and half of us went and enjoyed the buffet breakfast. Thank you all - we will be staying again in future ☺️”

“We were initially worried with the low ratings we saw, but we still booked it anyway because it is at the location we need. Turn out the rooms were beautiful, large clean and convenient. One has the ocean view. Superb location, close to all the nice eating places. And staffs have been very supportive, they even upgraded our room for free!”

“Was great as an overnight stay in Auckland after flying in. Easy transport with free bus. Good price. Friendly staff. Comfy bed. It doesn't pretend to be anything it isn't....suited us fine”

“This is a delightful home for your cat's long or short term stay. Ellis and Paul obviously love cats and take great care with nutrition and well-being. The rooms are light and airy and spotlessly clean. The surroundings are calm and restful. My cat stayed for 3 months October 2019 when I moved home. She is a loner, used to hunting on a farm all her life, but she was so relaxed and cuddly when I took her home, I knew she had enjoyed her time with Ellis and Paul. Thank you to the Cat Hotel Stoney Creek for your thoughtful care of Jessie. You are Jessie's hotel of choice !!”

“Our wild dog Cherry loves going to Pets in the City. She runs around all day long, plays with the other dogs in big dog park and sleeps soundly in her pet hotel room at night. They look after her like gold. Highly recommended!!”

“Fabulous groom for my old girl, concerns brought up about her ears which was appreciated. Would definitely recommend”

“Not our first time and worth every minute of it, apart from the first little bit when we had a bit of a long wait to get seated. The atmosphere is amazing with eclectic decor and the team that served and cooked were brilliant. The meals were worth paying a little more than we usually do for with tender rump loin and then bread pudding capping the session off. Thanks for another worthwhile experience.”

“Poco absolutely loved her stay at Pets At Whitford Spa & Stay! After a bad experience at another kennel (where she returned after 4 nights with bloody stool, coughing, and lethargy), I was very anxious about this stay. However, from the moment we were greeted by the staff, I felt reassured by the professionalism and warmth of the team. They have well-trained staff, experienced dog handlers, and a smooth, well-managed system. During her stay, I could see daily photos of her on Facebook, which was such a comfort! When I picked her up after 4 nights, I could tell she had a great time. Most importantly, her diet, bowel movements, and overall energy were completely normal when she returned home! I highly recommend Pets At Whitford Spa & Stay! Thank you so much, and we’ll be back!”

“The time our Bella stayed with QPS has been really stress free and easy. At first I was quite nervous about leaving her there but the staff at QPS has been really accomodating and updating me with photos and messages. Thank you for taking such good care of her!”

“Very grateful to Creature Comforts for looking after our two doggos for nearly 4 weeks, one of them was recovering from an infected wound on drop off. Unfortunately they’re not too active on social media so we couldn’t stalk our dogs while overseas, but communication from the start was great and they reached out to us when they had concerns and contacted the local vet appropriately. We appreciated how food is included in the lodging and the dogs were washed on pick up. Will definitely use them again in the future”

“Our Jack Russell Toby loves this place. We have been using them for 5 years now. The staff here is just amazing. Communication is always very clear. They answer my calls and emails in couple of hours no matter week day or weekend. Very happy with Bark Avenue, thank guys for everything. ❤️”

“I highly recommend Roomie! We stayed in February 2025. We are from Ireland, and we used Roomie as a base when travelling around NZ . We had all the security of a hotel and all the freedom of an apartment. The beds were comfortable and the apartments were very comfortable and clean.The water pressure in the shower was great . We had lovely showers there. The staff were wonderful, every time you went to the desk you knew you would get help with a smile. I can't complement them enough. The communication via email before our stay was prompt and helpful. We had connections to Avondale so it was an ideal location for us but if you don't have any connections to Avondale, it is still a great location as the train is across the road from the apartment hotel. You can get the train to New Lynn and there is a mall there with a big supermarket or to Mt Albert to Pak N' Save a cheaper supermarket. It also goes to Britomart, where you can get to the viaduct in central Auckland. There is also a shop around the corner if you need some essentials. Try to book direct as you get some extra perks like free laundry and early check-in than if you use a 3rd party website.”

“I really enjoyed my one-night stay at this hotel excellent value for money. Upon arrival, the staff were friendly and even checked us in earlier than the usual 2pm time. The room was large, very clean, and the TV offered plenty of options. My only small feedback would be that the pillows were a bit firm for my liking. I slept well regardless, the shower was refreshing in the morning, and the breakfast was simple yet satisfying. Overall, a great stay I would definitely return next time I’m in Auckland. Thank you!”

“100% my luckiest find. I simply will not use another care-giver for my dog. Professional, friendly, genuine, dog-loving staff. Nothing is too much trouble.”

“I have had 2 positive experiences at Pet Doctors with Linda. She was incredibly kind and thoughtful throughout Draco’s consult for his recurring skin allergies. Not only was she thorough in examining him and explaining possible causes and treatments, but she also made sure to check in with me, answering all my questions clearly and patiently. It’s wonderful to have a vet who combines expertise with genuine kindness. Highly recommend Linda and the Pet Doctors team!”

“Nice place and easy to get to from the motorway if your heading south but a bit tricky to get to if your heading north. We decided to try this pet motel as our usual pet motel was full and it ended up being cheaper. The owners are lovely people and they know what they are doing. However one downside is if your dropping of a dog and a cat you have to go to different entrances. However they also don't have eftpos but they will take cash or give you a bank transfer slip. Will happily use them again.”

“This is an absolutely gorgeous hotel, beautifully updated from the old Convent. Character on every wall and lovely staff who were welcoming and helpful. Will be back again, you have a wonderful little slice of history here.”

“OMG! What an experience! We left our German Shepherd in a pet lodge for the second time and first time with Fairfield Pet Lodge. We are super impressed with the Fairfield: facilities are huge, everything looks super professional. We could see that our dog absolutely enjoyed his stay, he was even washed and brushed - we have never seen our dog so bright and fluffy. The only question I have is who was on holiday - we or the dog? Looks like the dog...))) Will definitely be back!”