Bark Avenue Luxury Pet Hotel

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Reviews

1. Katerina Mladenovikj ★★★★★

   Our Jack Russell Toby loves this place. We have been using them for 5 years now. The staff here is just amazing. Communication is always very clear. They answer my calls and emails in couple of hours no matter week day or weekend. Very happy with Bark Avenue, thank guys for everything. ❤️

   almost 11 months ago
2. Xixi Chen ★★★★★

   My two dogs stayed at Bark Avenue for 3 weeks, it was the first time that the dogs were away from us for an extended period of time and we were quite nervous to begin with as our dogs are senior dogs. The staff at Bark Avenue were very friendly and helpful, very responsive with emails and had good communications. Bark Avenue posts photos of all the dogs on their Facebook page everyday and it was such a relief to see that my dogs were doing well. I highly recommend Bark Avenue and we would definitely take our dogs there again the next time we are away. Thank you!

   1 year ago
3. Leon Kingsley-Smith ★★★★★

   Very professional and efficient. Lovely setup. Good for dogs of all sizes. Fergus was very happy there. He will be back.

   almost 2 years ago

1. Sandra Paterson ★★★★★

   First time visiting Debbie, she was knowledgeable, professional and took great care of our Lucy, would highly recommend. Thanks Debbie for the care you took. Sandra

   almost 2 years ago
2. Sally Vokins ★★★★★

   Tato absolutely loves staying at Bark Avenue! The staff are always super friendly and recognise her straight away. We love knowing she is getting amazing care. It's great seeing daily photos on Facebook of all the dogs :)

   almost 3 years ago
3. Marah S ★★★☆☆

   Firstly, I want to acknowledge and say how good the staff are to deal with and how lovely and clean the facilities that I saw were. My review and score only relate to the cattery. My three stars are for the staff and the cleanliness as a whole. It's very apparently that Bark Avenue feels like a kennel, with a small cattery attached. During the 10 days I had cats staying there, there wasn't a single photo or post on Facebook about the cats, but multiple a day about the dogs. The "deluxe unit" for two cats are small for the price (about the size of a double kitchen cupboard with two shelves on each side, which is a lot smaller than other places that charge less). Our taller, larger cat couldn't sit up comfortably, so I'm not sure how he found using the litter tray in such a confined space . The open area is about the size of a living room. It is clean and tidy and modern looking, but I imagine when it is full it is quite crowded. I'm unsure if they alternate "yard time" (time outside their cages) or whether all cats boarding are let out at the same time. You can also definitely hear the dogs barking from inside the cattery. I will say that my cats looked lovely, and well taken care of, but unfortunately there were a few things (as above) that would likely see me not return. I do hope they take this as constructive criticism, as it is intended.

   almost 3 years ago

1. K. ★★★☆☆

   Friendly staff, the place looks nice and clean with happy dogs. Hovewer they do not segregate the dogs based on temperament only based on size. In my opinion it is not a good or safe place for a puppy... All small dogs are in the same area doesn't matter if they are puppies or older. Staff depends on the dog itself to find a calm place away from others. I was told that only the high energy big puppies like 'staffy' would go to the bigger dogs due to hi energy, that's all... It is a nice place for a grown-up dog.

   almost 3 years ago
2. Lourensa Bezuidenhout ★★★★★

   Our 11year old dog Maggie,stayed with Bark Avenue for 3 weeks while we were overseas. We weren't sure how she will adapt as she only has cat friends and stayed at a kennel once 10 years ago. But if she could talk, I'm sure she would say SHE LOVED it. The daily photos on Facebook was amazing, and we could see that she is happy. We took home a happy, relaxed dog, Thank you!

   almost 3 years ago

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