Home goods store in New Zealand

“I bought a rice cooker here, but I just wanted to say that this is how employees in any store should behave. There were no nosy employees asking me if I needed help, no one to shadow me as I walked around looking for the rice cooker. Good job management!.”

“Great prices and discounts . Staff are helpful . Looking forward to the Bertie chair and the barstools!”

“Great! I had to buy a washing machine and the sales person has been extremely helpful. Also arranged the warranty and organised delivery in a few minutes.”

“Brought a customized mug and tile for mother's Day at a great price. Awesome service”

“Brought a customized mug and tile for mother's Day at a great price. Awesome service”

“Bought the Cancun super king (& many other beautiful furniture pieces) from Freedom Furniture. The many lovely staff and great service at Freedom Furniture got us heading back repeatedly for our furnishing needs.”

“Friendly staff,excellent customer service,good variety of homewares and furniture”

“So very thrilled with the whole team at Carpet Court. Jessica was amazing, she made choosing our Vinyl planks easy. Nothing was too much trouble. The guys that came and installed them were so very professional and the end result is stunning. Just could not be better.”

“Lovely, friendly and fun staff ! Thank you ! :-)”

“The staff are absolutely amazing! Helped me with printing some massive posters prints and helped frame them too! Lani is so lovely and was extremely helpful!”

“Absolutely stunning service from all departments within one business. We purchased their "Nap" sofa bed as a secondary couch for our house to have as a back up bed for our home office. We dealt with Aida who was absolutely amazing and patient throughout our experience. Aida advised us that the couch would be available for delivery in 2 weeks which was not a problem so we purchased the couch on this basis. However 3 days later I received a call from their warehouse (so was just as friendly!) advising a delivery was available the upcoming weekend which was pleasantly surprising. We were advised that I would receive a further text prior to delivery giving us a delivery window. This text was received 2 days prior to delivery and was written very professionally (looking at YOU Nick Scali) which advised a delivery time of 9-12pm. The gentleman also said I'd receive a call 30 minutes prior to delivery. On the day of delivery at 1110am, I was advised that they would arrive in 30 minutes. At 1135am, my couch was delivered. It's a shame we used Freedom furniture to purchase our secondary couch, as we have received legendary service from them in comparison to Nick Scali who charged twice the price, but provides half the service. Target: Great price ✓✓✓ Under promised, over delivered.... Literally ✓✓✓ Great communication! ✓✓✓ Amazing staff to deal with ✓✓✓ There is nothing I couldn't fault them on at all.”

“I had a new gas heater installed which left a gap from the old to the new in my carpet, the young fella Scott came out & he did a fantastic job with the repair as my carpet was only 2 years old & having this gap was not looking good but Scott repaired it, you would never know there was a hole, looks good as new & the workmanship was outstanding, thank you Scott, your an asset to Flooring Xtra :)”

“Have used this business on a number of occasions for carpet/ tiles etc at rental properties. While the price has not been the cheapest, the service I have received has been absolutely top notch. Big thumbs up for the staff.”

“Very friendly and happy staff. I got lost getting there and ph them they gave me directions to get there. I was very happy”

“We were really impressed with the customer service at wairau warehouse stationary. ETHAN, was hardworking, attentive, and went out of their way to make sure I was looked after. Their dedication and positive attitude made my experience so much better — a true asset to the team! 10/10 customer service thank you so much ETHAN YOU ARE A STAR ⭐️”

“Always a pleasure visiting the store with a nice layout and beautiful furniture. Got the Black Friday pricing with furniture made to order. Can’t wait for the new sofa to arrive! Awesome service from the sales person too.”

“Bought warm shoes from here. It was on special. Heaps of stuff on sale. Looks nice and tidy. Big carpark. The carpark looks really clean.”

“An example of excellent customer retention, the value of good people, and a drive to "make things right". Oliver (assistant manager, Petoni) won me over after my absolutely terrible service at the Lower Hutt branch - almost forcing me to demand refunds for a Tawa desk I bought with a woman whom I struggled to communicate with and appeared to have the decision-making capability of a deer stuck in the headlights of an oncoming car, and identified as a manager named "Kalkatana". In frustration, I called their 0800 number and after me misidentifying the branch in my fluster (I am new to Wellington), was put in contact with Oliver Munn from Petoni (only a few weeks on the job) and their management team sorted out everything. He even delivered the desk to me. He was apologetic, courteous and has retained me as a "Warehouse Stationery" customer with his quick thinking and decisive action. I will be buying more from Petoni branch, never again from Lower Hutt until changes are made. Thanks, Oliver - and I assume the branch manager had some part in this too! Thanks!”

“I have been in and out of this place like a bee in honey for months, they probably just about know me by name by now! They're such a good bunch to deal with. Always polite, thoughtful, conversational, will have a laugh or chat and very kind. Really appreciate this team, thank you all.”

“Always treat me well , I buy round canvas, always helpful , have some good bargain bins too, it's a nice store with some really cool products”

“I was served by the most amazing, lovely and thoughtful person at the copy centre today. They was chatty and helpful and I felt like they genuinely cared about the poster I was making. I never told them the reason we were making the poster but it was about our dog that passed away a couple of weeks ago so it just shows they were fully like this with everyone. We were going through a lot and I'm just so greatful. It was like 3pm I think.”