Department store in Auckland

“My fridge died and I needed a replacement urgently. I could only find one suitable fridge freezer for my space and called Harvey Norman Wairau Park to find there was one left and it could be delivered the next day (a Saturday!) but I would have to act quickly. The very helpful staff member Robbie took my details over the phone so it wouldn't sell online before I got there, then when I got there he made the transaction all very easy. New fridge was delivered less than 24 hours later! Amazing service, thanks team!”

“I went to countdown ponsonby deli and I must say I had an amazing experience. Well done Lucky, for serving your customers so well!! I asked for a special request for the sandwich and he was very kind and patient with how I wanted my food, he was working alone in deli, shame on the management for making the poor guy work all alone in deli, having to handle the kitchen but also the customers, well done lucky keep it up! Enjoyed my food a lot❣️”

“Recently purchased a gas lift bedframe from Harvey Norman Westgate and it came with a faulty gas lift. The exchange process was so quick and smooth and it was a pleasant surprise for the manager, Ravi, to drive into the CBD to deliver the new gas lift to me when I wasn't able to go to Westgate in person due to work commitments. Amazing service and great customer care.”

“I always luv to shop at K Mart as I always get Alot of cool bargins. And because it can get real busy and and the fact that I'm in a wheelchair and the staff don't like me waiting in the long queue there. they like me to come around to the returns waiting desk instead, which is the o totally wonderful for me and I'm so very grateful for that help and support. Thanks and Merry Christmas from .. Carolyn you and joyce”

“Love the new look Warehouse, no red racks anywhere. Plenty of staff on the floor. Plenty of parking outside front entrance. No public toilets outside this complex. No Lotto available also.”

“Used to come here and did shopping many times. Luckily, came again today to buy some Cork Yoga Blocks for some DIY thing. Rightly priced. Will be back again.”

“We had an excellent experience at Harvey Norman Botany thanks to Ezra! He was extremely knowledgeable about the products and took the time to answer all our questions, making sure we fully understood our options. His professionalism and genuine care helped us make an informed decision with confidence. Truly the best staff out there, highly recommend asking for Ezra if you want top-notch customer service!”

“Salesmen know their machines well and give each shopper personal attention when needed. Very polite. I was pleased with their service. Really great boxing day sales if you can wait for them. We'll worth it!”

“Bought an LG Washing Machine. We got it at a nice price. Had to pick it up from their Warehouse which is not too far away. Customer service was fantastic. Parking is right at the front for free. Will be back again.”

“Received help from a lovely worker by the name of Jaimee and saying she changed my life would be an understatement! The clothing section looked fabulous for such a busy day and she was the only employee I saw even attempting to have it looking proper! She helped me at my worst after feeling like a whale in a sundress but she made me realise I am beautiful regardless, I went out for lunch later on in that same dress and have never felt more fabulous, truly life changing customer service xx Sue-Ann.”

“I have changed over to my prescription meds pickup to Chemist Warehouse Silverdale recently as prices are way better and the stock is 5x larger than regular pharmacies. It is always busy there with plenty of helpful staff often stocking up shelves. Most know where stuff is.”

“Profoundly upset & frustrated to learn that The Warehouse has been been strong-armed out of Milford Mall, despite the Group's offer of favourable financial terms & the overwhelming support of locals in the area. We are losing the ONLY outlet providing DIY, Gardening, Furniture, Crafts, Home/Kitchen Ware, Appliances, Tech, - to name a few. It's a lovely, peaceful place with delightful ambiance. The last thing we need is a gym!”

“is a great one-stop shop for affordable and practical shopping. The store offers a wide range of products, from clothing and homeware to toys and electronics, all at budget-friendly prices. It’s a go-to spot for finding everyday essentials and trendy items without breaking the bank. The layout is spacious, and the aisles are generally easy to navigate. However, during busy times, the store can feel a bit crowded, and it might take longer to find specific items. Restocking could be improved, as some popular items tend to sell out quickly.”

“I recently purchased a washing machine from this store, but unfortunately, it started leaking after I brought it home. The next day, I returned to the store to find a solution. I was assisted by Mark, who handled the situation very professionally. He quickly arranged for a replacement washing machine and apologized for the inconvenience. I am extremely satisfied with how Mark resolved the issue. His excellent customer service and prompt resolution made a potentially stressful situation much easier. I highly recommend this store for their outstanding service and will definitely shop here again. Thank you, Mark!”

“I've bought numerous goods from this store including oven, fridge, bar fridge, TV, small appliances and have had nothing but an excellent experience each time. Their advice is always v helpful and their prices are significantly better than what you get elsewhere. I didn't realise that they can order in new products, and even these are price matched or better. On the occasion that something has been missing or faulty, followup is quick and effective”

“⭐️⭐️⭐️⭐️⭐️ Review for Store Manager Samantha Monk I want to give a huge appreciation to Samantha Monk, the store manager. She truly went above and beyond for me. While other staff at Kmart Sylvia were unwilling to help or put in any effort, Samantha took the time to listen and genuinely cared about my situation. Even though I didn’t have my receipt, she patiently searched for it and made sure I was looked after. Her professionalism, kindness, and willingness to go out of her way made such a big difference. She understand the value of someone’s money and did her best to help. Thank you, Samantha you turned a stressful experience into a positive one. Kmart is lucky to have someone like you!”

“I went to the store this afternoon to grab a drawer liner, but to my surprise, I found a big mirror I’d been searching for everywhere, it was finally in stock! I knew I had to get it before it was gone again. The floor staff, Lei and her two colleagues, were amazing. They helped me bring the mirror to the checkout and even assisted me in loading it into my car. I’m really grateful for their help. Thank you, Lei, and the other two staff members whose names I didn’t catch, I truly appreciate your excellent service!”

“The team at Harvey Norman Mt Roskill are always so helpful and friendly! Every time I visit, the staff go out of their way to make sure I find exactly what I need. Their product knowledge and willingness to help make shopping here such an easy and enjoyable experience. Highly recommend this store for great service and a positive vibe every time!”

“I just want to acknowledge the excellent customer service received from Ford recently. Very supportive, helpful, friendly, kind & professional. I had a real dilemma & he went out of his way to help me to solve a problem i had. His customer service was exceptional. Definitely qualities of a future manager! Thank you Ford.”

“Specially made this account for the sake of thanking the kind worker who helped me locate an item that was shown available online but in store I could not for the life of me find. His Name is unique , starts with a “ G “ is all I remember. I hope this gets back to him, he helped me Thursday morning 16 October. Big smile, no hesitation. You deserve some recognition. Drove from Manukau. Awesome first impressions.”

“Richard is so lovely. 5 stars for Richard, give him a raise and never let him leave. How can someone constantly project so much happiness every time we are in store? He never fails. Thank you Richard”

“This is to Kai, the guy that helped me a lot today. You were amazing.. I’m so sorry for all the heavy lifting but you always said it’s okay. Thank you for bearing with me and helping me from when I got into the shop until me leaving.. thanks for taking my stuff to the car as well. You never complained and you made sure I got everything I needed… You are so humble as well!!! Even tho I wanted to give you a tip, you just kept on saying thanks. Hopefully this review is good for you. Once again THANK YOU SO MUCH KAI. Keep up the good work!!!”

“Kmart Manukau, located in the bustling Manukau Supa Centa on Cavendish Drive, is the largest Kmart in New Zealand, spanning nearly 5,000 square metres. One of its most appealing features is its 24/7 operation, making it a convenient destination for shoppers at any hour, particularly shift workers and night owls. The store offers an impressive variety of affordable products, from homewares and furniture to clothing, toys, and electronics, making it a popular one-stop shop for families and individuals alike. Customers frequently praise the spacious layout, which generally allows for easy navigation even during busier periods. However, due to its popularity and large catchment area, Kmart Manukau can become especially busy on weekends and during sales, with long queues at checkouts and crowded aisles becoming more common. While many shoppers have noted helpful and friendly staff members, others have reported inconsistencies in customer service, ranging from difficulty locating assistance on the floor to mixed experiences at the checkout. Additionally, there are recurring concerns about store organisation—products can sometimes be misplaced, shelves untidy, and price tags either missing or not matching register prices. Cleanliness is another area where feedback varies, with some customers finding the store neat and well-kept, while others describe cluttered or messy conditions during peak times. One practical drawback mentioned in several reviews is the lack of accessible restroom facilities within the store, which can be inconvenient, particularly during late-night visits when other nearby amenities may be closed. Overall, Kmart Manukau remains a go-to shopping destination for many Aucklanders due to its size, range, and 24/7 convenience. However, customers planning to visit on weekends or during busy periods should be prepared for crowds and allow extra time for their shopping experience. While there are areas that could benefit from improved consistency, the store’s accessibility and product variety continue to attract a loyal customer base.”

“They always have good sales on and I love seeing their clearance aisle. You can often find good deals if you look around. I bought the Refill Oral B tooth brush, and although the promo ended, they still allowed me to purchase it at sale price which I really appreciated. I have always had a good experience shopping at TW Pukekohe.”

“I would like to acknowledge the excellent customer service provided by Aman in the Bedding department. He was absolutely amazing and took the time to explain everything in detail, including product quality, warranty information, and all available options. His knowledge and professionalism made our experience smooth and enjoyable. Thank you, Aman, for your outstanding support and customer-focused approach!”

“I must command the excellent service I got today at the Warehouse Albany. A product I needed was not on shelf. The customer support went out of her way to find one in the shop but none was available. So she phoned another shop (Glenfield) and had one reserved for me to pick up on the same day. Excellent service. Thank you Helen Hadlee”

“I have experienced some challenges with the customer service at this particular warehouse. I continue to shop here due to its convenient location. My five-star rating is specifically for my Boxing Day shopping experience. I sought assistance from three different individuals, all of whom were unable to help me. This five-star rating is dedicated to 'Ben,' who graciously took the time to retrieve items from boxes as they were not yet on the shelves, and to the young lady at customer service, who typically works at the self-checkout. Both individuals provided exceptional assistance.”

“Didn't have my glasses on and paid for items that must've been scanned before I used the checkout. I didn't realise until I left the store. When I went back the staff at information and security couldn't have been nicer and understanding. They checked the footage and gave me a refund, so thank you, even though it was technically my stupidity for forgetting my glasses!”

“I came in looking for a product. Unfortunately it wasn’t in stock however Kara was incredibly helpful and looked high and low for the product. She even checked in the stockroom to locate the item. Exceptional service.”

“Lori provided exceptional customer service today! She went above and beyond to help me with a product return and arranged an exchange from another branch. She was patient and had such a friendly, positive attitude throughout the process! Keep shining!”