The Warehouse Albany

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Reviews

1. June Chong ★☆☆☆☆

   What a terrible experience this morning. I picked up 4 hand towels, blue with a border. On the shelf as displayed, advertised buy one get one half price. Discovered I was charged the normal price and went back to check. Same lady at the checkout told me the barcode was different so sent me back to the display where a staff member was waiting for me. He said the sale wasn’t for the blue one. I’d like to know which colour was on sale because it isn’t advertised on the price card. False advertising!!! Got my money back from the check out person who didn’t care , and left disgruntled.

   almost 4 months ago
2. SM ★★★★★

   Really tidy store and always well stocked. Makes shopping here pretty straightforward

   almost 4 months ago
3. Cecil Li ★☆☆☆☆

   I had an unpleasant experience at The Warehouse Albany. When I made a polite suggestion about one of their store rules, a staff member named Luke responded in a very unfriendly and dismissive way. His attitude made me feel very uncomfortable, and I felt there might have been some racial bias in his tone. I hope the management will take this matter seriously and ensure all customers are treated with respect.

   almost 5 months ago

1. momsieh ★★★★★

   I must command the excellent service I got today at the Warehouse Albany. A product I needed was not on shelf. The customer support went out of her way to find one in the shop but none was available. So she phoned another shop (Glenfield) and had one reserved for me to pick up on the same day. Excellent service. Thank you Helen Hadlee

   almost 7 months ago
2. Alex Connor ★★★★★

   Excellent service from the team! I've been repeatedly visiting during their excellent Lego Sale on. Each time I have been the staff have been eager to help and always have a positive attitude! It's a special moment for me introducing Lego to my son, so having them be extra attentive to my son during our time here and always being kind and considerate during their work makes the experience very special! P.S, The Warehouse's prices RRP before discount are ALOT cheaper than other stores like Whitcoulls!

   almost 8 months ago
3. Claudia Steynberg ★★★★★

   Massive shout out to Lily, Kevin, Gabe, and the team at Customer Service. They were really helpful during the repairs/returns process. My big complaint is againts Sony. After using our PS VR2 for a month, it stopped working. I had to take it to the Warehouse as it was still under warranty, and after 3 weeks of waiting, Sony still wasn't able to collect the VR set from the Albany store. When I went to the store today, Lily was kind enough to just replace the unit. Warehouse, just like all other retailers, rely on Sony for repairs, and Sony blatantly ignores communication and stalls the process, making it really difficult to get things done. Sony, you should be ashamed of yourself, and if you want these retailers supporting you, then you need to start supporting them.

   almost 2 years ago

1. Rex Kamarga ★★★★★

   I have never seen a Warehouse so clean, bright, and lively. If this is the new standard that The Warehouse is following then good on you team! It's about time.

   almost 2 years ago
2. Kennedy Whyte ★☆☆☆☆

   Not helpful at all. Was told that the toy I wanted to buy had 7 in stock and was "out the back on a pallette, who knows which box it's in". Maybe stop pushing an empty trolly around the toy section and do your job properly. The women in the clothes department was helpful though! The one star is for her. Ashame about the guy who actually works in the toy department. Maybe don't have items advertised as in stock if you're too lazy to stock the shelves.

   almost 2 years ago
3. Z Nemo ★★★★☆

   Probably the best Warehouse I have been too. The place is gigantic and well-labeled so that people could tell the section from FAR AWAY. Loved that I managed to find the blanket we wanted for winter rather easily. I recently learn that people could use the Warehouse App to scan the bar code of any PRODUCT and get the after-discount price which is super helpful if you want to figure out the final price considering the % discount. The final surprise was that WE GOT $15 discount off at self-check after the POS machine prompt me to scan my Warehouse membership card! So thrilled about it.

   almost 2 years ago

1. YULIAN VARBANOV ★☆☆☆☆

   I would love to give you subzero stars - I can’t unfortunately. You deserve it. 100%. And lost a good client. Easy as. In briefly please read: Do you want to grow a Mould in your house - don’t worry you can get one for free if you purchase any from Warehouse Albany. Do not delete this again - will post this over and over again. Your Warehouse is ridiculous guys. You need to uplift your standard. As you can see from the images the mould is there (luckily the images are missing the nasty smell). I left my details some of the manage to contact me - nah - no way why they should call me? Keep up the bad standard guys. As I mentioned previously do not delete this message - all your customers should know what kind of “surprises” they can get especially now when the Christmas is approaching.

   almost 3 years ago

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