Hospital in New Zealand

“I have always had lovely GP. Dr Dale is very nice but Stev Taylor not so much. Mo bedside manner. I find the nurses patient and kind.”

“Nurses and Drs there are nice and kind. Well, we can’t complain about long waiting time as it’s free health care in NZ.”

“I went in this afternoon and the staff were amazing. It ended up taking about 3 hours all up, first to be seen and then have bloods done as well as an X-ray but great experience from start to finish. The doctor took her time to speak to me and examine be and it didn’t feel rushed. Overall was 10 out of 10.”

“The little feet clinic and nurse practitioners are amazing. It’s obvious that they’re very busy but we have found they take the time to listen, do a thorough job and aren’t just trying to get you out the door to move onto the next patient. Very thankful for this service”

“Everyone's experience with Moorhouse Medical is different I suppose and some people must be pretty upset when they write their review. My experience is simple. I could not get an appointment with my own GP for 7-days so the 2-hours I had to wait at Moorhouse Medical seems like 'nothing'. Yes, I was told over the phone that there was no body waiting...which must have change in the time it took me to drive there...but putting everything into context, I received great service.”

“After seeing how extremely low the ratings were in other reviews, I want to express my gratitude once again to my GP, Kevin Park. I also want to thank Catherine, the head nurse, who did not overlook the issue I had with a nurse. She tried her best to understand from the patient’s perspective, listened carefully, and worked to ensure that such things would not happen again in the future. My GP, Kevin Park, listened carefully to my opinions and reflected them by changing my blood pressure medication. (A doctor who understands the patient’s pain → the best doctor^^) Even though the previous medication didn’t work, after he changed it, my blood pressure has remained normal for months. Just as reports say that symptoms improve faster when there is strong trust between a doctor and a patient, I believe having a good GP is truly important. In that sense, I am very grateful.”

“As a walk in patient my wait was around 30mins as Im not from Napier it was lovely to have a caring Nurse and Dr I appreciated the time and care given. Thank you very much.”

“I had a lovely visit with Claire yesterday, she was so helpful and understanding and gave me lots of useful information to help. She even took the extra time and went the extra mile and got me in with her partner Linda for extra support. I am so thankful for the team at the Doctors Fred Thomas, everyone is amazing”

“Receptionists were nice and trying to be as efficient as possible. Nurses were all nice. Dr Amanda is GREAT, such a nice lady and really knows her stuff”

“We took our daughter this evening and not only were we seen quickly the staff we all fantastic. Every person we dealt with was helpful and friendly. We were in and out in under an hour even though there were a few people in the waiting room. The improvements inside also look great! Nice and refreshed. Thank you so much!”

“I had a great experience with Dr. Xie，She was incredibly kind, thorough, and professional. I really appreciated how attentive and supportive she was throughout my visits. Highly recommend her to anyone looking for a caring and knowledgeable doctor.”

“This was a one off visit after a fall the day before. I've been here before and I've always found the staff helpful. Even though they are super busy, the doctors akways take time to listen. I had a lovely doctor and I enjoyed the conversation.”

“Didnt have to wait long and staff and doctors was very helpful.”

“I don't understand why this place got such a bad rating. Everyone was very polite. The nurse and doctor were caring and attentive. The medicines prescribed by the doctor made me feel better on the first day.”

“The default insurance at the University of Canterbury is the Studentsafe policy, provided by Allianz. I had a very positive experience with it over several years. Most of my medical claims were accepted without any issues, which gave me peace of mind during my studies. When I first arrived in New Zealand, I didn’t have a car, so I invested in a brand new, high-quality Giant bike along with top-tier accessories. Unfortunately, they were stolen about a year later. Thankfully, Studentsafe covered a significant portion of the loss, which I really appreciated. One claim that was declined involved belongings that were stolen from my car overnight. I had solid reasons for leaving them in the car, and they were placed out of sight—in the boot and on the back seat, where the windows were tinted. It wasn’t due to negligence. However, I was informed that the policy clearly states items left in a vehicle overnight are not covered. I appealed the decision internally, but it was dismissed. I then requested a "Deadlock" Letter so I could have the matter independently reviewed by the Insurance and Financial Services Ombudsman (IFSO), and they granted one. Although the outcome wasn’t in my favour, I appreciated that Studentsafe gave me the option to pursue the complaint externally—something not all insurers are willing to do. There used to be a question on the claim form asking how many claims you had made previously, which I found concerning at the time, but fortunately, that section has since been removed. Overall, I found the Studentsafe policy reliable, transparent, and supportive when I needed it most, and I would recommend it to other international students.”

“After previous not so good experiences I think this led myself to assume this doctors office would be the same as others. I was very wrong, the receptionists take a lot of flack from us grumpy sick sore people. including myself- they do there best and what they can for us. They go above and beyond, if I ever need anything urgently, they do whatever they can to help, every time without fail. Peter Tompkins, Bridget holzinger, Dr saha are excellent doctors, always listen to what Im saying and always try find em a solution, as difficult as I can be, my response is from previous trauma but they are very understanding & very patient. Thankyou again.”

“I don't do Reviews! But I do now, I feel so compelled to write about Dr Kai. What an amazing caring warm hearted man. I've had several surgeries from him & there are more to come. Firstly I'm so surprised! from what I am seeing I think I will have hardly any scaring, He seriously did his best for me, I am so greatful & when I have mentioned a concern with him he immediately said he will have a look..Have you ever being to a Doctor and was made to feel like a hypochondriac, I truly can say you will never feel that with Doctor Kai. He's even given up this lunch break for me, that's how busy he is!. I wish you could be my permanent Doctor..Thank you for my life'.”