Bike store in New Zealand

“Awesome customer service by Saskia; many thanks for the smooth exchange. They immediately attended to the defective product and replaced it rightaway without any dramas. Will definitely return and shop with Torpedo7 Newmarket again.”

“We arrived on time but due to having to try on wetsuits we hit the counter a little after close. The ladies were super kind. The gent even went out the back to check for my size and thickness. The price was amazing. Well with the shopping experience.”

“The young man who served us was extremely knowledgeable and gave us some really good advice. Got a fantastic discount through the NZMCA also!”

“Fabulous service and very knowledgeable from the Marc and the bike repair team. Very pleased turn around was quick and ready for a race. Thanks so much, highly recommend.”

“Came in to look at ski goggles, Hugo was very knowledgeable and went well above our expected customer service helping finding right size and type. Very impressed. Thank you Hugo!”

“Paul at Torpedo7 Te Rapa was extremely helpful with an issue I was having with my Giro bike helmet. He went out of his way to contact the supplier for spare parts and then followed up on a replacement without hesitation. Great service from Paul and the team. Cheers”

“I have purchased a paddleboard on boxing day ( just 6 days ago) at $499.99. Now I see the price has dropped to $329. I requested a price match, expecting a hassle. To my surprise, it was resolved effortlessly and the refund was issued instantly. Special thanks to James for his outstanding service”

“I had an excellent experience with Ily at Torpedo7. He was incredibly professional and knowledgeable, helping me choose the right snowboard with great patience and expertise. His service attitude was outstanding—friendly, attentive, and very supportive. What impressed me most was that he even stayed after hours to make sure everything was sorted out for me. I really appreciate his dedication and would highly recommend him to anyone looking for expert advice and top-quality service.”

“Absolutely champion, great service and communication! 10/10”

“I was using another bike shop close to home for things from time to time. Decided to head across town and into Get Lost Cycling for a fork and shock service. The travel and time it took to get there was totally worth it as the team down there were amazing with their advice and service. Definitely changing bike shops now. Highly recommend this bike shop. Friendly staff with great knowledge. Bike come back running mint.”

“Just want to let everybody know that my Roimata ebike from Kiwiecycle is the best and coolest bike I ever had. It rides so comfortable which gives you the experience of riding route 66. Also their customer service from JoElle is beyond expectations. She will answer your questions with losts of patience and expertise. So when you consider adifferent eBike then take my recommendation and look at KiwiEcycle.”

“Totally deserving of this five star rating. I truly appreciate the warmth of welcome and first rate service I receive from the guys at Crank House. They are pleasure to deal with . Highly recommended.”

“Great service and very helpful. Fixed and modified my bike as requested, even helped with advice. Pricing was really fair. Really easy to deal with, I would highly recommend them for any bike repair job, big or small. Thank you”

“Best service recovery experience. We booked 2 stepper bikes online and when we arrived, they were out of service. We were so disappointed as we wanted to try them out, but instead we were offered 2 x very nice e-bikes, valued at much more than we booked the stepper bikes for. The bikes were excellent quality, well maintained, and made our Te Awa River Ride a wonderful experience. They even let us drop the bikes off at the city shop, as it was closer to our hotel. Kia ora for making our short stay in Hamilton one to remember.”

“Very friendly, good and genuine service! The e-bikes were very good quality! If you're looking for e-bike rental in the region of Tauranga, this is the place to go.”

“Excellent service. Would highly recommend. Needed a quick brake adjustment the day before a race and it was done on the spot and free of charge. If you’re in Dunedin, definitely check out Off the Chain Cycles for all your bicycle related needs!”

“Dropped 3 bikes in for a bit of maintenance work. Service was fantastic. Pricing very fair. Highly recommend these guys. Many thanks!!”

“The team were eager to help and let me take multiple test rides which helped me feel comfortable making my purchase. I’ve just had the 6 month service and it’s back to riding like a dream. I’ve only had positive experiences all the times I’ve been in to both the Petone and Wellington stores.”

“I phoned in this morning about buying an old Santa Cruz. Can’t believe how helpful this crew is. It was like going back in time before Covid, regarding how helpful they are. They know their stuff. I will travel across town just to get my bike serviced here.”

“Always friendly service and super helpful. Cheers guys!”

“Great customer service when buying a scooter for my granddaughter yesterday. Friendly, professional salesperson who clearly has great product knowledge. Consistent customer service - bought my e-bike from Evo a few years ago - very satisfied with their after sales service. Highly recommended!”

“Had a great time! This was a family ride along part of Te Awa Trail during the hol's. Richard was super helpful throughout, from answering questions before we made our booking through to setting us up on our bikes, nothing was too much trouble. My bike was ideal, thank goodness for soft gel seat covers I say. So glad we did this!”

“Leonie and John are the absolute best! Had a tyre blow out yesterday, the picked it up on a SUNDAY, fixed it during the day and returned the bike in the afternoon! Absolute legends! All for an extremely reasonable price! Will recommend every time!”

“Ollie looked after me so well, he showed us several bikes and spent a lot of time providing me with relevant information about each one. I was also able to ride each bike and chose the smart motion Xcapade. Thanks everyone ☺️”

“Vera is great, well organized, knowledgeable and accommodating. We are rapt to receive our bikes and begin new adventures. We are impressed with Vera's quick response and accommodating timelines. She made us feel comfortable and unpressurised, took the time to get to know us and what we our bike requirements were and sorted us out accordingly. Very much appreciated. Thanks Vera”

“First time I’ve been here, I had an intermittent problem with my EBike they asked all the right questions and nailed the job, top customer service by this team for sure, try them you won’t go wrong !”

“Excellent service. I ordered a bike online at short notice. The staff members went above and beyond to ensure it reached the store in time for my son's birthday. Upon receipt realized I had ordered the wrong size. They were so helpful in suggesting other options and setting us up with the correct sized bike. Much appreciated, friendly team!”

“Placed an online order and it was sent very promptly, also wrapped very well so items were protected. Would happily shop here again. Thanks guys!”

“After visiting and comparing a few other ebike shops, we felt most comfortable and happy to purchase the ebikes from Mike. He knows his stuff! And he is super super kind and lovely. We ended up buying two smartmotion bikes. This is a big investment for us, but I am sure the bikes will save us a lot in the long term. Will definitely recommend the shop to anyone who needs to find a good bike with reasonable price and guaranteed service.”