Bike store in New Zealand

“Angus did an amazing job of helping me select a bike and took extra time to answer all my questions. It's such a pleasant experience when people love what they do and it shows!”

“I would like to say that our highlight of our visit to Napier was the hospitality and kindness shown by Allan. He not only found a bike that would suit my young daughter's height, he patiently explained to us how to use it. My bike lost its electric assist on our ride. Allan, came down in his car to help out. After we dropped our bikes back, Allan even offered to drop us off at the town center. Thank you for being such a great person. A great lesson especially my kids learnt that day. We will pay it forward. Thank you Allan for giving us more than bikes that day.”

“Adrian was patient, helpful, and had great communication for a tricky e scooter repair issue. Highly recommend and will be back!”

“Big thanks to Sarge at Dunedin Electric Bikes. Needed our bikes serviced while on our South Island motorhome holiday and Sarge dropped everything to help us out. Highly recommend Dunedin Electric Bikes.”

“The website is easy to use. I have made multiple orders and did not have any issues. Tracking and delivery are also accurate”

“Evo Cycles - Cambridge. Great service and really friendly staff. Great to deal with and very helpful. Had my bike in for its second year service and it's like riding a new bike again. Fully recommend Evo Cycles.”

“Was helped by a lovely young man - Hayden. Very helpful and he sold me a steezy Rocky Mountain bike. I have so far crashed five times but have been told that this is unfortunately my fault and not a bike issue. Would recommend chatting to Hayden for any bike questions you have, what a superstar!”

“What an excellent experience with Elite Fitness Tauranga and Elite Fitness St Johns Auckland. Noah (Tauranga) was very helpful with providing me a quotation initially for the Tour de France C14 Spin Bike. A few weeks later (on Sunday 13 April 2025), I had visited the store. The rep saw me, and all I said was "the C14, please." He did not waste time. We checked out the spin bike (I had researched the spin bike already prior to going into the store). That 14" screen on the spin bike is the real reason why I wanted to purchase the bike! I didn't catch the name of the sales rep at the store. Please, if someone could pass on my compliments to him, I would appreciate that. He was outstanding. Lastly, once my purchase had gone through, the store rep then emailed Luka (Tauranga) to process and email me my receipt. And the best news, my new Spin Bike is being delivered to me today (Tuesday 15 April 2025) by Mainfreight (just received a call from the driver). And today is my birthday. Nice birthday treat. Thank you Elite Fitness for your professionalism and expert service. Flawless.”

“Great store to visit, Nathan was a great help getting back on my bike after a nail put an early end to my ride. They couldn't have been more friendly and helpful”

“Awesome service. Friendly and knowledgeable. Managed to get my bike fixed in the morning so I could go out riding in the afternoon. Good guys!!”

“Great place to come to for all your bike repairs and product range. The only place I could find that was open on a Sunday. Awesome customer service from Ethan. He was friendly and knowledgeable. I got my tyre fixed very quickly with only a short wait. Thank you team EVO I will definitely return.”

“A big thank you to Jonno who helped me with a purchase as I was ordering from out of town. He was extremely helpful, professional and really friendly to deal with. He made the whole process easy and the purchase was completed in no time. If buying from the Northlink store again I would ask to speak to Jonno. Thanks also to the store manager, Stephen for getting the ball rolling as well. Very impressed with my experience!”

“Came into store and spoke with Noah, very knowledgeable and friendly. Store was clean and good layout with a lot of equipment.”

“Thank you for the excellent service that my husband and I received today by two young assistants at your store. The helpful, patient and professional assistance was appreciated. Having to tackle a rusty towbar, assemble an ebike rack and attach the bike for two amateurs was a task in itself.”

“The staff is extremely friendly and helpful. I highly recommend everyone buy things from here. VH”

“We were struggling with a stuck bolt of our bike. This guy Sharne jumped in to help and had it sorted in no time. Super cool of him - top-notch service!”

“A favourite from back when it all started. Great equipment all around.”

“Very friendly and excellent service!!! Highly recommend”

“We have purchased a few pieces of equipment from Elite over the last 10yrs, with positive interactions. Would like to give a specific recognition to Paul, for his great service, support and overall professionalism. A model for others to emulate.”

“This review is given to Kyle who served me yesterday. Oh wow, what a great human being! Amazing customer service, smiley, friendly and very helpful. I walked out feeling great knowing there are very cool people out there doing their bit. Please if you have someone like him working for you show appreciation. Thank you Kyle, you made my day!”

“I bought a bike holder yesterday. The staffs was friendly. They introduce the product and agreed to help me install it after serving other customers. While I was waiting by my car, another staff just finish loading sth for another customer came over helped me install it and showed me how to do it myself and also told me what needed to be aware of. Good job guys, very happy.”

“My wife and I went to Torpedo 7 Botany today to look at ski and snowboarding gears. Kyle was excellent, he is very knowledgeable and took time to explain in detail what gears would suit us. Possibly the best service we have received in any outdoor gear retailer in New Zealand. Highly recommended!!”