Furniture in New Zealand

“Friendly staff,excellent customer service,good variety of homewares and furniture”

“Lovely, friendly and fun staff ! Thank you ! :-)”

“The staff are absolutely amazing! Helped me with printing some massive posters prints and helped frame them too! Lani is so lovely and was extremely helpful!”

“Absolutely stunning service from all departments within one business. We purchased their "Nap" sofa bed as a secondary couch for our house to have as a back up bed for our home office. We dealt with Aida who was absolutely amazing and patient throughout our experience. Aida advised us that the couch would be available for delivery in 2 weeks which was not a problem so we purchased the couch on this basis. However 3 days later I received a call from their warehouse (so was just as friendly!) advising a delivery was available the upcoming weekend which was pleasantly surprising. We were advised that I would receive a further text prior to delivery giving us a delivery window. This text was received 2 days prior to delivery and was written very professionally (looking at YOU Nick Scali) which advised a delivery time of 9-12pm. The gentleman also said I'd receive a call 30 minutes prior to delivery. On the day of delivery at 1110am, I was advised that they would arrive in 30 minutes. At 1135am, my couch was delivered. It's a shame we used Freedom furniture to purchase our secondary couch, as we have received legendary service from them in comparison to Nick Scali who charged twice the price, but provides half the service. Target: Great price ✓✓✓ Under promised, over delivered.... Literally ✓✓✓ Great communication! ✓✓✓ Amazing staff to deal with ✓✓✓ There is nothing I couldn't fault them on at all.”

“Lovely shop friendly staff greeted as you walk in and leave . Large selection to look around at beautifully organised. Great pet selection will definitely be back”

“Very friendly and happy staff. I got lost getting there and ph them they gave me directions to get there. I was very happy”

“We were really impressed with the customer service at wairau warehouse stationary. ETHAN, was hardworking, attentive, and went out of their way to make sure I was looked after. Their dedication and positive attitude made my experience so much better — a true asset to the team! 10/10 customer service thank you so much ETHAN YOU ARE A STAR ⭐️”

“Always a pleasure visiting the store with a nice layout and beautiful furniture. Got the Black Friday pricing with furniture made to order. Can’t wait for the new sofa to arrive! Awesome service from the sales person too.”

“Bought warm shoes from here. It was on special. Heaps of stuff on sale. Looks nice and tidy. Big carpark. The carpark looks really clean.”

“An example of excellent customer retention, the value of good people, and a drive to "make things right". Oliver (assistant manager, Petoni) won me over after my absolutely terrible service at the Lower Hutt branch - almost forcing me to demand refunds for a Tawa desk I bought with a woman whom I struggled to communicate with and appeared to have the decision-making capability of a deer stuck in the headlights of an oncoming car, and identified as a manager named "Kalkatana". In frustration, I called their 0800 number and after me misidentifying the branch in my fluster (I am new to Wellington), was put in contact with Oliver Munn from Petoni (only a few weeks on the job) and their management team sorted out everything. He even delivered the desk to me. He was apologetic, courteous and has retained me as a "Warehouse Stationery" customer with his quick thinking and decisive action. I will be buying more from Petoni branch, never again from Lower Hutt until changes are made. Thanks, Oliver - and I assume the branch manager had some part in this too! Thanks!”

“I have been in and out of this place like a bee in honey for months, they probably just about know me by name by now! They're such a good bunch to deal with. Always polite, thoughtful, conversational, will have a laugh or chat and very kind. Really appreciate this team, thank you all.”

“I been to Birkenhead store many times. Staff at this store is always welcoming with a big smile on their faces. I got served by Donna and Rachel. Both were amazing as always. Incredible service by both of them. Highly recommended to everyone. One of the best baby factory store I have been in NZ. Thank you guys and keep up the good work.”

“Always treat me well , I buy round canvas, always helpful , have some good bargain bins too, it's a nice store with some really cool products”

“I was served by the most amazing, lovely and thoughtful person at the copy centre today. They was chatty and helpful and I felt like they genuinely cared about the poster I was making. I never told them the reason we were making the poster but it was about our dog that passed away a couple of weeks ago so it just shows they were fully like this with everyone. We were going through a lot and I'm just so greatful. It was like 3pm I think.”

“Of all the Warehouse Stationery shops, this gets my vote as the best staff service of all. Vas + Sakshi are polite, helpful + very professional. So too is Ajay, on the office furniture, hardware area. Overall, the whole team at Botany are helpful, knowledgeable + very supportive. A pleasure to be a customer and might I add, I prefer this location to other outlets much closer to me. Well done team!!”

“I was a bit apprehensive to visit this shop bc of some of the neg reviews but went and everyone was lovely. Sarah did my NZ Visa photo and took several shots to make sure it was just right. I was flinchy and kept smiling and she was totally cool about it. Went ahead and got physical prints in addition to the digital copy since it was the same price either way. Wondered around and shopped while I waited for them to print, then Alana did my checkout and she was super friendly. Overall great experience and highly recommend, especially for Visa and Passport photos.”

“We walked into Carpet Court, and the staff were very helpful, giving us some advice on issues we were having with our new build. We are very thankful for their time!”

“Spacious store that provides lots of ideas to help design a sophisticated living space. A+ customer service from Daria, she was hugely knowledgeable and catered this to our goals and budget. Only feedback for improvement is directly mostly toward the Freedom online store - which is that delivery costs are expensive - especially when considering the amount of money already being spent by the customer. Cheers!”

“Staff are very friendly and go out of their way to help you if you need it.”

“Super efficient service from Josh who came to talk over the product with me. And super easy, sensible teaching from technician Kieran who came to install the product. Very happy”

“Daniel went above and beyond to help me with business cards and vouchers, definitely deserves a pay rise! Amazing team they’re so helpful.”

“I had a large bunch of photos to print from jpg files on a USB stick. I received great help from a young assistant, who had a slightly English accent, during the file load up and photo adjustment process on the large screen unit. The other staff were efficient and courteous, with the 100 prints I had ordered ready after about 30 minutes (there was lots of time for a coffee while the printing took place).”

“I had a very pleasant experience here yesterday. A most helpful, kind and obliging Team member “Charlie” served me. I am sure she is a huge asset to this business. It was a pleasure to shop here .”

“I had an important document to get printed in a very specific way, and being without my laptop and tight on time, Esther very patiently and kindly gave me different options and helped me in a very professional way. I know it’s not the kind of things they do and she went above and beyond to help. Her calm manner and focus gave me the reassurance I needed. Great staff. ☺️”