Department store in New Zealand

“Amazing service here. Needed a replacement dishwasher and the team were able to recommend options that would fit in the same space, and get the right one for my budget. They also came and removed the old one and replaced it with the new one! I won't go anywhere else for appliances again, these guys are a 10/10 for customer service.”

“Kmart Manukau, located in the bustling Manukau Supa Centa on Cavendish Drive, is the largest Kmart in New Zealand, spanning nearly 5,000 square metres. One of its most appealing features is its 24/7 operation, making it a convenient destination for shoppers at any hour, particularly shift workers and night owls. The store offers an impressive variety of affordable products, from homewares and furniture to clothing, toys, and electronics, making it a popular one-stop shop for families and individuals alike. Customers frequently praise the spacious layout, which generally allows for easy navigation even during busier periods. However, due to its popularity and large catchment area, Kmart Manukau can become especially busy on weekends and during sales, with long queues at checkouts and crowded aisles becoming more common. While many shoppers have noted helpful and friendly staff members, others have reported inconsistencies in customer service, ranging from difficulty locating assistance on the floor to mixed experiences at the checkout. Additionally, there are recurring concerns about store organisation—products can sometimes be misplaced, shelves untidy, and price tags either missing or not matching register prices. Cleanliness is another area where feedback varies, with some customers finding the store neat and well-kept, while others describe cluttered or messy conditions during peak times. One practical drawback mentioned in several reviews is the lack of accessible restroom facilities within the store, which can be inconvenient, particularly during late-night visits when other nearby amenities may be closed. Overall, Kmart Manukau remains a go-to shopping destination for many Aucklanders due to its size, range, and 24/7 convenience. However, customers planning to visit on weekends or during busy periods should be prepared for crowds and allow extra time for their shopping experience. While there are areas that could benefit from improved consistency, the store’s accessibility and product variety continue to attract a loyal customer base.”

“The team at Harvey Norman Mt Roskill are always so helpful and friendly! Every time I visit, the staff go out of their way to make sure I find exactly what I need. Their product knowledge and willingness to help make shopping here such an easy and enjoyable experience. Highly recommend this store for great service and a positive vibe every time!”

“I just want to acknowledge the excellent customer service received from Ford recently. Very supportive, helpful, friendly, kind & professional. I had a real dilemma & he went out of his way to help me to solve a problem i had. His customer service was exceptional. Definitely qualities of a future manager! Thank you Ford.”

“Specially made this account for the sake of thanking the kind worker who helped me locate an item that was shown available online but in store I could not for the life of me find. His Name is unique , starts with a “ G “ is all I remember. I hope this gets back to him, he helped me Thursday morning 16 October. Big smile, no hesitation. You deserve some recognition. Drove from Manukau. Awesome first impressions.”

“Richard is so lovely. 5 stars for Richard, give him a raise and never let him leave. How can someone constantly project so much happiness every time we are in store? He never fails. Thank you Richard”

“This is to Kai, the guy that helped me a lot today. You were amazing.. I’m so sorry for all the heavy lifting but you always said it’s okay. Thank you for bearing with me and helping me from when I got into the shop until me leaving.. thanks for taking my stuff to the car as well. You never complained and you made sure I got everything I needed… You are so humble as well!!! Even tho I wanted to give you a tip, you just kept on saying thanks. Hopefully this review is good for you. Once again THANK YOU SO MUCH KAI. Keep up the good work!!!”

“They always have good sales on and I love seeing their clearance aisle. You can often find good deals if you look around. I bought the Refill Oral B tooth brush, and although the promo ended, they still allowed me to purchase it at sale price which I really appreciated. I have always had a good experience shopping at TW Pukekohe.”

“I would like to acknowledge the excellent customer service provided by Aman in the Bedding department. He was absolutely amazing and took the time to explain everything in detail, including product quality, warranty information, and all available options. His knowledge and professionalism made our experience smooth and enjoyable. Thank you, Aman, for your outstanding support and customer-focused approach!”

“Tobias also known as Tobey the guy who works in the garden section is always very helpful when I ask questions about plants and bulbs ,seeds . I find the prices and staff so much better than going to a normal garden center .”

“Diego on checkout is wonderful. His kind and friendly interaction with customers is fantastic and he went above and beyond to help me today, he's the absolute BEST!!!! Thanks a million Diego!”

“⭐ Excellent Service at Kmart! I went to Kmart to exchange an item but had lost my receipt. Chinnu was incredibly helpful — she went the extra mile to find my transaction even though I had the wrong date. Her patience and dedication made the whole process so easy. Super service — thank you, Chinnu!”

“I had a great shopping experience yesterday. I was served by Gagan and he explained some amazing black Friday deals. Great customer service!”

“Great place to buy all your stuff from groceries, clothing. Homewares, toys even printing as warehouse stationary is inside”

“Good open late so always go shopping here after work”

“Awesome service from start to finish also got signed up for a contract for my phone a.b I think his name was very helpful and efficient keep up the awesome service team.”

“Just want to say thank you so much to the young girl on security this afternoon around 5pm. She was super helpful, i had my baby as well as a full trolley and some chairs and other items to carry to my ute. She willingly helped me without having to be asked and did it all with a smile on her face. Big ups to her, 10/10 customer service.”

“Just been there to purchase a bike lock what a genuine helpful person on the customer service counter.”

“i love this store. but sadly a lotta people come in and treat the workers wrong. treat people like how you wanna be treated. seriously. if your kid is having a tanty take him/her outside and let her cry. stop making there job harder.”

“Amazing customer support, each and everyone person working there was great. Mark resolve the issue extremely well, even though they were out of stock on something but helped me get the right one.”

“One of the biggest branches of The Warehouse. The Warehouse Stationary is also in it. This shop is very bright, big and tidy.”

“Omg Sheryl, Kristian and Ryan were amazing they went over and above what was expected .. thank u so much”

“Good service, and friendly staff. I bought some potting mix and the checkout operator Paige was so lovely. She loaded it into a trolley and into my car. She had such a cheerful attitude and I was so grateful for her help. I was having a hard day and she took a bit of the load off for me. Thank you”

“Quick trip, in and out. Found what I needed easily - a new bedside lamp. No hassles waiting at the checkout. Polite and friendly service. Super happy with my lamp, and the price. Love it! ❤️”

“I went there yesterday for a couple of things I needed. I spoke to a couple of their staff, one at customer service, unfortunately I did not get his name, but he was super helpful. When he realised that what I was looking for is not availablr at that warehouse he gave me some options—places I could go to. Another staff helped me find what I was looking for. It was a good experience for me. They were nice and helpful.”

“Janice was extremely helpful, and pointed me in the right direction straight away. Keep up the good work Janice!”

“I must command the excellent service I got today at the Warehouse Albany. A product I needed was not on shelf. The customer support went out of her way to find one in the shop but none was available. So she phoned another shop (Glenfield) and had one reserved for me to pick up on the same day. Excellent service. Thank you Helen Hadlee”

“I have experienced some challenges with the customer service at this particular warehouse. I continue to shop here due to its convenient location. My five-star rating is specifically for my Boxing Day shopping experience. I sought assistance from three different individuals, all of whom were unable to help me. This five-star rating is dedicated to 'Ben,' who graciously took the time to retrieve items from boxes as they were not yet on the shelves, and to the young lady at customer service, who typically works at the self-checkout. Both individuals provided exceptional assistance.”