Department store in New Zealand

“I have experienced some challenges with the customer service at this particular warehouse. I continue to shop here due to its convenient location. My five-star rating is specifically for my Boxing Day shopping experience. I sought assistance from three different individuals, all of whom were unable to help me. This five-star rating is dedicated to 'Ben,' who graciously took the time to retrieve items from boxes as they were not yet on the shelves, and to the young lady at customer service, who typically works at the self-checkout. Both individuals provided exceptional assistance.”

“Approxmetly 8.43pm 29/12/25. Such wonderful service this evening from Wendy. I went to queue and she dropped what she was doing to ask me to come to the desk so she could serve me. I had a bag of kettles and a 90L Sistema storage container. She asked me how my day was and if I had a busy Xmas. She was very easy to engage with after a long day at work. She discussed about the great price of the Sistema containers and may have mentioned that, at that price you could get two! It was indeed good value and her upsell almost made me buy another one. I will discuss with my wife this evening and may come back and buy another two. Keep this wonderful wahine on, she is very motivated and an asset to your store!”

“Didn't have my glasses on and paid for items that must've been scanned before I used the checkout. I didn't realise until I left the store. When I went back the staff at information and security couldn't have been nicer and understanding. They checked the footage and gave me a refund, so thank you, even though it was technically my stupidity for forgetting my glasses!”

“I came in looking for a product. Unfortunately it wasn’t in stock however Kara was incredibly helpful and looked high and low for the product. She even checked in the stockroom to locate the item. Exceptional service.”

“Lori provided exceptional customer service today! She went above and beyond to help me with a product return and arranged an exchange from another branch. She was patient and had such a friendly, positive attitude throughout the process! Keep shining!”

“Well stock and very clean, this branch’s Easter products has more variety and well priced compared to Kmart. Staff member Deepak was amazing, it is refreshing to see an employee who is passionate about his job, positive, friendly, patient and very helpful.”

“So many bargains and the first time visiting this store. Loved the grocery area and variety of cheap produce. Definitely will be a weekly visit now”

“Josh just saved my Christmas. I was after a Disney plushie for my gf’s mother, that had an annoying sku which multiple plushies were linekd to. I’ve been to two other Warehouse locations and had been met with lackluster customer service; pointing me towards the direction and/or not bothering to investigate stock amounts. And then I met Josh. This man looked up the sku, grabbed a ladder, and went hunting. The situation was getting dire as each box he went skimmed through failed to match what we were after. The last box looked grim, but as he turned it around, low and behold was the fateful sku I’ve been feining to find. The toy was raised out of the box like a new born child and passed to me. In that heart racing moment I promised to Josh that I’d write him a Google review. Please give him a raise.”

“Bought cookies and cream! they are the best in town ❤️”

“This high rating is for Cullen and Andrew who delivered and installed the new washing machine. Harvey Norman would be hard pressed to find two better representatives of perfect after sales service. Friendly, knowledgeable, efficient just a great experience.”

“I want to thank Wendy on Tuesday and the young man on Sunday that helped me with professionalism and politeness on a mix up of cat food price. It's people like you that makes the shopping experience enjoyable wanting to return to your store. Thank you”

“We have just purchased our bed from this store..Ritika has been excellent to serve us with best options and also made sure that we are satisfied with our purchase.Polite and experienced salesperson and would definitely recommend this store if you are looking furniture at reasonable prices ⭐️⭐️⭐️⭐️⭐️”

“Excellent customer service and great people. We went there in a rainy day. My 8 month girl had a natural call. The shop manager lent their staff room for us to do a nappy change! Amazing people!”

“The Warehouse Glenfield offers a fantastic shopping experience with a wide range of affordable products. It's often quieter than other locations, allowing for a more relaxed and enjoyable visit. The store is well-organized, and the staff is friendly and helpful, making it a top choice for convenient and stress-free shopping.”

“I've seen some bad reviews recently so thought I'd add a positive one based on my experience yesterday. I am postpartum so struggling to find clothes I fit that are affordable. Finally after looking for what I wanted at other shops where the clothes didn't fit me AND were very expensive, I went to the warehouse and found what I was looking for, and they were cheap too. I asked a long haired blondish woman who was absolutely lovely, about sizing, because I was carrying my baby it was hard to try things on. She was very accurate and my clothes fit perfectly. Thank you!”

“Came in a while ago and was having trouble with an item I couldn't find. Went to the counter and David was an absolute legend. Located the item in another Warehouse within seconds and went the extra mile to help out. Now everytime I'm having trouble I look for David as he's super on point everytime!”

“This is my go to shopping place. The prices are awesome. Most Grocery items are cheaper than the supermarket. Seriously check this out you will be pleasantly surprised. Staff are great, parking is a breeze. Theres something for everyone no matter the age.”

“Staff members are friendly, courteous, very helpful and attentive. The shop is quite huge and stock plenty of appliances and other items that will tickle you fancy. The quality is not too bad, though prices are now getting much expensive that a few years ago. Some items are priced competitively while for some other items, the price is still too high for its quality. Have plenty of parking spaces at the front, and at the side of the shop.”

“Shout out to the male staff member (sorry we didn’t get your name) on Sunday afternoon @ papamoa store. We needed a new tv remote after our doggies had destroyed the original. Thank you for guiding us to them & making sure we had the right one. Great customer service. Well done.”

“Had the best customer service experience ever in the store. Specially sharing my experience with the Indian one. She was really nice, helpful and kind. She knew how to handle my situation. Not only this, I stayed a while and saw her helping out others too in a similar fashion. God bless her soul. We do need more of such people.”

“Bought warm shoes from here. It was on special. Heaps of stuff on sale. Looks nice and tidy. Big carpark. The carpark looks really clean.”

“Good car parking very near to the back entrance of Barrington mall Clean entrance. Easy to get around. Lots of specials easily visible. Ailse clear. Plenty of staff visible to ask for help. Available to get ladders to look for other stock. Very clear setup of different sections within the shop. Friendly and smiling checkout staff.”

“I would like to praise Regan at The Warehouse Stationery Ormiston. What a credit to his job. His customer service is exemplary and he deserves a 5 star rating. He organised me some empty printer paper boxes, which he phoned and left a message on my phone. Very impressed.”

“Great little pharmacy. Friendly informative staff. Nothing is too much trouble. This is definitely a community business with heart. And with free parking on the doorstep. [So handy to have the post-shop on site too - it's great being able to complete all those time-consuming little errands with one trip.] Highly recommended.”

“A nice place to shop and the staff are very helpful.”

“A nice place to shop and the staff are very helpful.”

“Still will always be referred to as Fred's. Everything you need and friendly team. Would love to see some more wine specials and mayne some more picks. Happy to assist”

“Customer service is brilliant, very helpful and friendly. Highly recommended. Thanks for your assistance, received goods super fast. Excellent .”

“Class service from Jim , Give us all we info we needed about each mattress and helped us decide which was best for us! Also was very patient when cutting the mattress for us as it was going in our van and we needed it in 3 pieces and certain sizes. Defo reccomend reasonably priced to”