📍 11 High Street, CAN, Rangiora
📍 Address: 11 High Street, CAN, Rangiora 7400, New Zealand
📞 Phone: +64 3 313 0414
🌐 Website: thewarehouse.co.nz
I can't even count the amount of times I've gone to try and shop there, and their self checkout machines don't work. If you're going to be too lazy to do your job at a checkout, instead of making the customer do it for you, then at least ensure the machines work properly.
The staff, need some serious re training in customer service. 20th Nov afternoon staff absolutely disqusting attitude from management. Owner please contact me directly
Amazing customer support, each and everyone person working there was great. Mark resolve the issue extremely well, even though they were out of stock on something but helped me get the right one.
Went to TWH Rangiora today to get some pix printed of our recently deceased pet, Zac. First I dealt with Kim at photo counter (she can’t work an iPhone). She gave me the wrong email address to send to, then said I had to wait for a code to complete the print. Waited …… she then disappeared and Cohen asked how I was getting on. He said that’s the wrong email - send again to blah blah. He was most helpful and I would give him 5 stars for care and courtesy - shame about Kim letting the department down. On the way out the 2 bots on the Customer Service desk (10:30am) were about as helpful as yesterday’s news. Rude and totally unhelpful - I was a nuisance is what they conveyed. Sigh! Plenty more other people would love your jobs - go figure. Lift your game.
Manager here is unprofessional would not recommend shopping here. Appalling behavior from staff.
As a family we went to shop for clothing and experienced amazing and very helpful service today from a lovely young woman called Distania,at the service checkout. Very happy with what we bought,the prices and especially the service .Definitely took the stress off having such an efficient and capable person at the checkout .
Young daughter moved the hanging no entry sign they put down isles sometimes so she could pick the sneakers she wanted. Lady with sour face came around and tried to tell me off for moving it, couldn't get a word in as was going to say sorry and that my young daughter had done it to get her shoes but she stormed off. Then while young daughter in fitting room I heard the same lady talking badly about me and pointing st me while my back was turned to another lady that works there. Just straight up rude and not one smile from her. Just sour like lemons!!! She needs yo go back to customer services skills school, seriously.
(Edit** issue was with Warehouse Stationary, but they have merged with The Warehouse) Reviewing Rangiora as my local store , but my issue is with Online sales. Ordered several things on line due to Covid issues, including paper, markers, business card holder, tape. All up 11 items. My first warning should have been their use of Aramex (Fastways) as their courier company. Fastways couldn't deliver an item from one side of a city to the other in under 10 days or without loosing something and i was right! After almost two weeks, the packages, four in total, started dwinding in over a week, being dropped off by Courier Post as Aramex couldn't deliver. First box opened which i assumed would have everything due to the huge box size, contained one diary, one marker pen, two rolls of tape and an ink cartridge with a courier ticket attached for completely different person from Wellington and a broken business card holder. None of the broken card holder bits were in the box, so it must have been distributed in a broken condition. Tried to call help line with issues but got a reported wait time of 1.5 hours which i couldnt do as i needed to work. Tried their online chat, which didnt work either as i typed my message and got no reply within 20 min, so i went back to work only to check chat 40 min later to find it had been answered, but as i had not responded back they had shut the conversation off and i would have to start all over again. Gave up on that idea and sent my staff down to Rangiora to return the ink cartridge and replace the broken card holder. The staff at Rangiora took the cartridge back but would not replace the broken holder as it would have to be replaced back through the online system or call center. So now im stuck with a $13 broken business card holder i will need to endure an hour long phone call wait to try and get replaced. Very unprofessional online service full of flawed distribution methods. I won't use their online ordering system again. You are better off going into the store, at least you can check what you are getting is correct and not damaged.
The Warehouse Rangiora is located at 11 High Street, CAN, Rangiora 7400, New Zealand
You can contact The Warehouse Rangiora at +64 3 313 0414
You can find directions to The Warehouse Rangiora by following this map link
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