📍 57 Cavendish Drive, Manukau City Centre, Auckland
📍 Address: 57 Cavendish Drive, Manukau City Centre, Auckland 2241, New Zealand
📞 Phone: +64 9 217 7615
🌐 Website: torpedo7.co.nz
Honestly the store manager was horrible. He clearly did not know what to do and his staff clearly aren’t trained properly. Horrible customer service. Not helpful. He treated me as if I was stupid. Bad place. Don’t go there. Go to any other torpedo 7 but manukau outlet.
My self and children came into Torpedo7 this morning . We’re looking at the bikes, worst customer service ever not even a hello are you okay? can I help you? from 3of the girls they were too busy giggling behind the counter, And stared at us when we left. We ended up going to 99 bikes and brought 2 bikes from there and had fantastic service.
Bad service from store manager/ person claiming to be store manager 07/01/22. Camping kitchen purchased over the web did not match any of the picture descriptions both online and in store. Appeared to be a design flaw produced for the batch. The wind guards had excessive amount of vent opening defeating the purpose of having it in first place. Provided the feedback to staff and requested a swap out of the wind guard for a display unit setup instore as all other units they had shared the same issue. Store manager not willing to be flexible and accomodate my request as a paying customer and threatened to not refund my money back as well. He appeared to not appreciate the feedback on false advertising store wide and online. Upon changing my tone a little he quickly changed decision and refunded my money back even though i had still offered him to swap out the wind shield with display unit. Things went sour by that stage and i have left the store regretting buying anything from torpedo 7 and will not be heading there anytime soon. Sad to say what seemed to be a simple fix escalated to a disappointing end.
Absolutely stoked with the staff working this morning on 5/6/22. Came in looking for a bike helmet and one or 2 other small things as I've just recently taken up mountain biking, the man who helped me out was absolutely fantastic and even gave me a full rundown of MIPS helmets and the pros and cons of everything I asked about so I felt like I was informed and listened to properly. The 2 other staff on the counter were very polite, friendly, easy to talk to and sparked up some great conversation that really brought my mood out of the gutter and told me about promotions and stuff that I wasn't aware of that brought my bill down from about 200 to 177 which naturally I was happy with too. If management is reading this. Give these 3 pay rises. they're fantastic and also guaranteed you my business in the future. if I could rate more than 5/5 I would.
I bought a bike holder yesterday. The staffs was friendly. They introduce the product and agreed to help me install it after serving other customers. While I was waiting by my car, another staff just finish loading sth for another customer came over helped me install it and showed me how to do it myself and also told me what needed to be aware of. Good job guys, very happy.
Staff were very unhelpful at this store and the selection is minimal... more a clearance store than an actual Torpedo7 store. Had trouble finding hiking boots, asked a female staff member who said she would check the stock but she never returned. I then asked a male staff member for help who recommended I try Kathmandu Manukau. Best advice as Kathmandu Manukau was awesome and I bought some great boots there.
The shop is best for all the sport equipments and accessories. Specially for bike. this one is better and cheaper than Bike Barn for most of the stuff. They do have bike workshop which is very cool. And they do have all kind of bike with different range.
Did not know the store was here, plenty of parking available on site as well as surprisingly good range of products. Got a really friendly greeting I walked in and it was to navigate your way around the store. Displays were great and pricing was available on the product. Fitness area was a real surprise, well stocked and the team could talk to it
Torpedo7 Manukau is located at 57 Cavendish Drive, Manukau City Centre, Auckland 2241, New Zealand
You can contact Torpedo7 Manukau at +64 9 217 7615
You can find directions to Torpedo7 Manukau by following this map link
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