Professional service in New Zealand

“Awesome as always. Great rapport with the Dr and see nursing staff monthly for B12. Always an enjoyable experience”

“Saw after hours doctor on the weekend. From the receptionist to the doctor, they were so kind. Was seen in twenty mins. Appreciate your hard work and dedication.”

“Deepak was the best late night driver I’ve ever dealt with. Open for a conversation and wants to provide the best service possible.”

“I was really impressed with the customer service of the young man I dealt with. Was very helpful, offered to staple my documents for me, and made sure I was happy. I will definitely return again”

“I have to preface this by saying that i had a really bad experience with someone who helps take the calls for The Doctors company itself but...... I was met with a phone call which i was highly disappointed with and whilst in a lot of pain was the last thing i wanted to deal with. I then went onto ask if i could speak to a nurse and was told because i have some outstanding fees that i would have to pay before i could talk to anyone at the practice....... Anyway While i waited for a nurse to call me back with all my faith in the health system in NZ lost i was met by 1 call from a nurse called Jill and another call from a nurse called Nicky from the Green Meadows practice. These 2 ladies were absolutely incredible and made me feel like they really cared about patients and the job they are passionate about. It made my day and completely restored my faith that there are people in this industry who still care and do there absolute best to help when you are sick or need medical advice. 5 Stars for Nicky & Jill thank you for your support!”

“I had a great experience during my visit with Nurse Manisha at Hutt City Health Centre. She was incredibly caring, knowledgeable, and took the time to ensure everything was thoroughly covered for me to establish my care — not just for myself, but for my whole family as well. Her friendly and professional approach made the process easy and reassuring. I truly appreciate the support and would highly recommend her and the team at Hutt Central!”

“Dr Esther Loh did a fantastic job of looking after my rather nervous and sick 3 year old at the viral clinic. I definitely recommend her. My child is recovering well post her care. I also highly recommended Dr Longworth for children. We have seen him at his previous clinic and followed to Silverdale Medical due to outstanding care. The receptionists were friendly and booking an appointment was far more pleasant than other clinics. The nurse who called to triage my daughter and decide how urgent she was and how soon a booking was to be made, was also wonderful. Overall a very great experience.”

“I don't get why the reviews here are so low, just because it's a clinic and you go there because of something that's making you feel bad doesn't mean that it's a poor institution. A public Healthcare service is fundamentally different than something like a pub or tattoo parlor. Firstly the staff are all nice enough, including reception which is a fairly boring/draining position. I'm a visible minority and an international student and genderqueer, if there was any discrimination I'd notice it, but nope nothing. Wait and reservation times during busy periods can go for weeks to maybe two months depending on the specialization of what you're requesting, but this is a pretty good speed if you compare with public Healthcare elsewhere in other countries etc. And for anything that can be done at walk-in, yeah the pace is great. In terms of the actual healthcare, everyone makes it a comfortable environment, which in of itself makes any treatment procedures discussion etc easier. Staff are also willing to accommodate and speed up processes avoid road bumps etc to make the service more efficient faster logical you get the idea. Glad to see people aren't bending over backward to follow healthcare beauracracy when it doesn't make sense. It's not like you have surgery or anything precise here, so there aren't really measures of procedure quality that can be used as points of detriment for here. I could not get one of my medications I got prescribed for back home, but it's simpmy not legally produced in New Zealand that's out of their hands. For mental health psychiatrist therapy etc it's more subjective what your experience is, but I didn't have any issues with my appointment. Can't speak for others obviously, but even if you felt you had or it just was a poor session, it is not reflective of all the collective services here. TLDR yall trippin, this is a good service. Would like to see people try out healthcare clinics in USA or Germany or heaven forbid a developing country.”

“I went in this afternoon and the staff were amazing. It ended up taking about 3 hours all up, first to be seen and then have bloods done as well as an X-ray but great experience from start to finish. The doctor took her time to speak to me and examine be and it didn’t feel rushed. Overall was 10 out of 10.”

“Professional, Punctual, and Friendly Service! At first, I found this company through Google Search, and I noticed their ratings were quite low. I was a bit worried since I had already paid online for theAirport Dropoff. I didn't want to miss my flight. But after my experience, I feel it’s only fair to leave a positive review because their service was excellent! The driver was very punctual, and upon arrival, he kindly helped with my luggage, loading it onto and off the vehicle. Throughout the process, the driver was friendly and professional, which made me feel very comfortable. Everything went smoothly, and I wasn’t delayed at all, which ensured I made my flight on time. Overall, it was a much better experience than I expected, and certainly different from some of the low ratings I saw. I think they truly deserve a more accurate rating and I hope others will get to read my honest experience!”

“As a walk in patient my wait was around 30mins as Im not from Napier it was lovely to have a caring Nurse and Dr I appreciated the time and care given. Thank you very much.”

“Their nail work was truly amazing, especially for my 11- and 8-year-old daughters — they absolutely loved the experience!”

“Read the bad reviews. Held my breath. Picked up my item without any problem. I would say that it is a large operation not suited to small consumer item pickup, but my oversized item was collected without problem. PBT called when it arrived, I said I'd be out there to get it at a nominated time, arrived an hour early and had it collected within 10 minutes. Everyone I interacted with was helpful and gave clear instructions on how to navigate the freight depot. I'd happily receive items there again.”