📍 7 Polarity Rise, Silverdale
📍 Address: 7 Polarity Rise, Silverdale 0932, New Zealand
📞 Phone: +64 9 427 9997
🌐 Website: silverdalemedical.co.nz
Unless you are seriously hurt, expect to wait 3+ hours for a doctor to see you, despite paying $210 and being an NZ citizen paying taxes to get public healthcare. They do get a star for everyone from the reception staff, nurses and doctors being very friendly.
Wasn’t too sure about the urgent care before going based off a lot of negative reviews, but I had a very pleasant experience. Even though it was a bit short staffed due to the public holiday, all staff members have been absolutely great to deal with.
Waited far too long to see a doctor for my son who’s 10. He was not well. Covered in a rash. And extremely itchy. Can’t believe how badly the centre is run. Reception cannot tell you how long your wait will be and I find there are more nurses walking around than doctors. Something needs to be done about the long waiting times.
Appalling! Website says urgent care just call in! I was extremely ill on returning home from a bali trip. I was told it would cost $215 dollars to see a doctor. After waiting over 2 hours feeling miserable I approached reception to find out my place in the queue. At least another hour they said! I had no warning of this wait time at all, I ended up leaving feeling much worse than when I arrived. Avoid at all costs, I was not updated during my wait, nobody asked if I was OK, no water to drink no explanation or empathy at all. And, astronomical prices. You are better off going to the hospital if you require urgent care.
My husband got a cut on his head today and they where crazy busy in waiting room we were seen by the Nurse she cleaned him up and said we have to wait for doctor which was all gd we new how busy they we're. The service was amazing they came in to say sorry for the wait asked if we wanted a cuppa not just once a few times they came in, I have never been to a medical Centre with service like this one. Thank you so much for looking after us today you guys do a great job.
As long as you pay they are happy. I had chest pains then get blood pressure taken and bloods done. Followed up with a text to say you are healthier than 90% of people your age see you in 5 years. Yet I was still getting chest pains, there is absolutely no interest in following up and finding the issue. You are a dollar bill coming through that door. Family doctors do not exist here.
There should be an option for 0 stars. What an appalling excuse for patient care. Do not waste your time or money going here. My husband has been experience severe ongoing chest pains - his first appointment he was left waiting for an hour and then seen by a doctor for a total of 10 minutes (he was charged $70 for this). He was sent for blood tests and told he was fine and to come back in 5 years. He had to request a referral to a cardiologist (Silverdale Medical charged him $30 for this). Still no follow up and he's still experiencing severe chest pains and an elevated heart rate. He went to North Shore hospital yesterday and is still awaiting the results. Today he has been send a bill from Silverdale Medical for another $50 with the reference number the same as yesterdays hospital admission number but he has not heard anything from anyone at Silverdale Medical. Meanwhile he's still having chest pains and there has been literally no care or concern to find out what is actually wrong with him.
An absolute joke of a medical centre, both visits in urgent care for my daughter have been beyond disgusting (firstly she was given the wrong diagnosis, leaving her with scares, 2ndly being told after 4hr wait that bleeding out of a private area is not an emergency, with the arrogance of a white female receptionist saying she's alive and breathing which means my daughter is not serous or urgent). Absolutely horrendous place and will never be returning again, especially not in urgent care, not one bit of care in this medical.
Dr Esther Loh did a fantastic job of looking after my rather nervous and sick 3 year old at the viral clinic. I definitely recommend her. My child is recovering well post her care. I also highly recommended Dr Longworth for children. We have seen him at his previous clinic and followed to Silverdale Medical due to outstanding care. The receptionists were friendly and booking an appointment was far more pleasant than other clinics. The nurse who called to triage my daughter and decide how urgent she was and how soon a booking was to be made, was also wonderful. Overall a very great experience.
Silverdale Medical is located at 7 Polarity Rise, Silverdale 0932, New Zealand
You can contact Silverdale Medical at +64 9 427 9997
You can find directions to Silverdale Medical by following this map link
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