Claire seems to have a bad habit of not listening to the patient’s concerns. She either completely invalidates your issues and leaves it at that without offering any help, or she gets you tested for a bunch of obscure things without even doing the simple routine tests first to rule out the most likely options - even when you ask multiple times!! I also should not be waiting three weeks or longer for an appointment when I can get a phone appointment with my home doctor in less than 24 hours.
Ingrith Werner★☆☆☆☆
It is very difficult to get a GP appointment, often having to wait two weeks or even up to a month. As students, we pay for this service, so it would be good to see improvements to ensure timely access to healthcare.
Jorg Pianoman★☆☆☆☆
Should be no stars. They are horrible, none of the staff are ever helpful. Especially Jenny Oglivy, she always sits uncomfortably close, is judgmental, makes incorrect assumptions and doesn't listen, and Jubilee Rajiah, she is completely useless and doesn't do anything to help you. If you are seeing a doctor, you will spend more time in the waiting room than you do in the appointment. The mental health people aren't helpful. Going here is a waste of time and money, I feel worse every time I go.
Emma Kenny★☆☆☆☆
Have seen Claire twice now for two separate issues. Both times I have left nearly in tears as I felt so belittled and invalidated. She displayed no concern for my issues and seemed like she was trying to get my appointment over with as fast as she could. Student health should be a safe place, not the unwelcoming environment that was presented to me.
James D★☆☆☆☆
My Girlfriend just recently booked a consultation and got Dr John Campbell. He was extremely rude, ignored her questions, and upon explaining her issues and severe concerns, he brushed them off. Without even analysing the issue or having a look at the injured area (which from anyone with two eyes and two brain cells would be able to see that it was more than just a bruise). To which he then promptly asked her to leave. He didn’t even address her concerns nor did he explain why he was giving her some cream for some other minor injury, completely ignoring the bigger issue. Majorly unprofessional and an absolute horrid attitude, if you’re ever booking an appointment at the Otago University Student Health department this serves as a warning. Highly unimpressed.
Allistair★☆☆☆☆
Their psychiatrist is actually useless. Didn’t seem to have even read my file and after the appointment I have waited months for - got no progress at all as she told me to go fend for myself.
If you need any mental health services from Student Health, you are better off borrowing money so you can go through the hospital. At least the hospital staff will try to listen to you.
This isn’t even mentioning that they cut off your access to all resources online if you haven’t paid them. Disgusting treatment considering my situation. Sure makes your mental health better to be unable to get a job because you can’t communicate your schedule with a potential employer.
Edit: Consistently having the displeasure of visiting student health.
Had an appointment with the very nurse who is supposed to be doing my testosterone injections because I am ftm. Bit tough that he kept calling me a "she" to the doctor helping us out. I think I'll stick with endocrine at the hospital if I get the choice.
Positive note:
Despite all of Student health's flaws, Julia is wonderful. If you get asked if you have a preference of which doctor to see or make your GP. Pick Julia. She's clearly been doing this for a long time, was incredibly professional, empathetic and had great communication.
Parsa★★★★★
I don't get why the reviews here are so low, just because it's a clinic and you go there because of something that's making you feel bad doesn't mean that it's a poor institution. A public Healthcare service is fundamentally different than something like a pub or tattoo parlor.
Firstly the staff are all nice enough, including reception which is a fairly boring/draining position. I'm a visible minority and an international student and genderqueer, if there was any discrimination I'd notice it, but nope nothing.
Wait and reservation times during busy periods can go for weeks to maybe two months depending on the specialization of what you're requesting, but this is a pretty good speed if you compare with public Healthcare elsewhere in other countries etc. And for anything that can be done at walk-in, yeah the pace is great.
In terms of the actual healthcare, everyone makes it a comfortable environment, which in of itself makes any treatment procedures discussion etc easier. Staff are also willing to accommodate and speed up processes avoid road bumps etc to make the service more efficient faster logical you get the idea. Glad to see people aren't bending over backward to follow healthcare beauracracy when it doesn't make sense. It's not like you have surgery or anything precise here, so there aren't really measures of procedure quality that can be used as points of detriment for here. I could not get one of my medications I got prescribed for back home, but it's simpmy not legally produced in New Zealand that's out of their hands. For mental health psychiatrist therapy etc it's more subjective what your experience is, but I didn't have any issues with my appointment. Can't speak for others obviously, but even if you felt you had or it just was a poor session, it is not reflective of all the collective services here.
TLDR yall trippin, this is a good service. Would like to see people try out healthcare clinics in USA or Germany or heaven forbid a developing country.
shontay Ann★☆☆☆☆
Needed a doctors certificate to apply for an internal impairment for school.
The nurse said i called the wrong place and that i need to fill out a form on the uni website. I told her that was wrong as i had been told by my department office and course coordinator that i needed a medical certificate and that i want a medical certificate for being sick over the past 6 months.
The nurse continued to tell me i was wrong and then when i finally convinced her that i needed the medical certificate she wrote “i reported i was sick for 6 months which affected my ability to go to school and labs.”
Like, WHAT! If you looked at my medical records you would see that that is congruent with my claims ! She didnt put any evidence as to why i came in or notes supporting it.
The unprofessionalism and attitude i got from her was unbelievable.
I wish student health was better.
Julian Trapp★☆☆☆☆
Im an international student looking to get a prescription for a medication. Although I have severe pre existing condition, the doc would not prescribe me my medicine. Never ever experienced something like that. Thinking of filing a lawsuit.
Emma Greer★☆☆☆☆
My prescription keeps getting filled out wrong, one of the doctors is really judgmental and patronizing when talking about my management of chronic illness, and the psychiatrist I saw was very unfriendly and rude. The receptionists have also been rude and inattentive on some of my visits. Only good thing is that it's cheap. If I could afford to go somewhere else I would.
New Review
FAQs
What is the address of University of Otago Student Health?
University of Otago Student Health is located at Albany Street, Dunedin North, Dunedin 9016, New Zealand
What is the phone number of University of Otago Student Health?
You can contact University of Otago Student Health at +64 3 479 8212
How can I get to University of Otago Student Health?
You can find directions to University of Otago Student Health by following this map link
