Store in Lower Hutt

“Food was very fresh & tasty Great coffee & nice size Friendly service Great price Atmosphere a little dark but comfortable”

“Staff always cheerful and helpful. Pizzas have good amount of toppings recommend”

“Lewis C at the queensgate store today was friendly and awesome!! (Name taken from my receipt) My family and I went in at a super hectic time and were all good to wait a while for assistance as everyone was busy with customers. Managing a retail store myself, I know it can be hard to get to everyone when the customers out number the staff in a big way-but Lewis made sure everyone around him was being looked after and constantly checked in on us, as well as keeping us in the loop if he was going to be a couple mins longer than normal getting my son his shoes or checking sizes on the computer as he had 2-3 customers to look after at the same time as us. We would have been totally understanding if he hadn’t said anything along those lines as we could see he was busy, but it really stood out to us that he took something like that into consideration and he built really great rapport with my 9 year old. I haven’t had customer service like his in a really long time and If my store wasn’t a space that only hires female staff, I would have 100% approached him for my own store haha!”

“October 2025. Popped into Lovisa last week. Wonderful service and the girls were most helpful. Well displayed items and easy to find the perfect gifts for my daughter’s birthday.”

“More than compensating for their delapidated and about-to-be-replaced building, the staff at this Countdown supermarket are invariably friendly and helpful. Prices are competitive and the range of goods and stock levels generally very good. Features a superb bakery, with a variety of mouth-watering treats always on offer!”

“Fantastic service on a very hot Saturday afternoon. My partner has never experienced a cold coffee before so the wonderful woman behind the counter was patient as she explained the different variations available. He was stoked with her recommendation! As always, I've enjoyed their Americano's for a few years now and today was no exception. Great services, yummy chocolates and delicious drinks.”

“We had the TCC Big Breakfast. The food was deliciously. Eggs were a little over done but the chutney was exceptional. Not sure about onion rings on a breakfast though. Coffees arrived as we finished which was different to AU but makes more sense to not have finished your drink before your meal arrives. The coffees were perfect. Thanks”

“Harmony was amazing at customer service. She went well beyond what was expected to bring joy and customer satisfaction. She has integrity, giving my sister the Stewart Dawson professional customer service.”

“had a great experience today with the team! ruby answered my phone call and put a clothing item on hold for me, she was lovely! then lucas helped me make an exchange, he was very friendly, great experience because of him for sure!!!!”

“What an absolutely amazing service from young Kimi at the front counter. Kimi was well mannered, very knowledgeable and a kindred soul to be served by. He went above and beyond by helping me try many different watches, explaining the benefits and also taking my personal style into account. Apart from that he is a very personable sales person and definitely took customer care to the next level, spilled a good yarn too and closed my long day with a good deal. Big appreciation for pascoes lower hutt for hiring such aspiring individuals who take customer service a step further. Keep it up Kimi!”

“I usually don’t write reviews, but this time I really felt I had to share my experience at Skechers, Queensgate. I had a wonderful visit today. A young lady named Vandhana served me, and she was absolutely amazing. I tried around six pairs of shoes, and while some people might get irritated with that, she stayed so patient, active, and helpful the whole time always with a smile. I ended up buying three pairs of shoes and left feeling genuinely happy with the customer service I received. I had visited the store last Monday and, honestly, the experience was a little disappointing. But today was completely different this time it was amazing”

“I always have a chat with the staff here that are a Awesome bunch off Blokes every time I've been shopping or getting Lotto I always leave feeling happy, Thankyou.”

“Excellent service, will definitely come back next time”

“Super friendly and knowledgeable staff. Helped me with a sofa purchase.”

“Excellent place to find those hard to find car parts.”

“Taya needs a raise, she does such a great job, perfect customer service.”

“Got a good deal on a jacket. Staff were helpful and friendly.”

“Just a shout out to the very polite and friendly girls working last Saturday when I asked one of the girls for some help finding a certain garment she was so helpful and then when I went to pay for my purchases the young girl serving was polite asked how my day was going etc very pleasurable experience.”

“Came in to look at ski goggles, Hugo was very knowledgeable and went well above our expected customer service helping finding right size and type. Very impressed. Thank you Hugo!”

“Lovely people and open til 10 which is great!”

“An example of excellent customer retention, the value of good people, and a drive to "make things right". Oliver (assistant manager, Petoni) won me over after my absolutely terrible service at the Lower Hutt branch - almost forcing me to demand refunds for a Tawa desk I bought with a woman whom I struggled to communicate with and appeared to have the decision-making capability of a deer stuck in the headlights of an oncoming car, and identified as a manager named "Kalkatana". In frustration, I called their 0800 number and after me misidentifying the branch in my fluster (I am new to Wellington), was put in contact with Oliver Munn from Petoni (only a few weeks on the job) and their management team sorted out everything. He even delivered the desk to me. He was apologetic, courteous and has retained me as a "Warehouse Stationery" customer with his quick thinking and decisive action. I will be buying more from Petoni branch, never again from Lower Hutt until changes are made. Thanks, Oliver - and I assume the branch manager had some part in this too! Thanks!”

“I Love This Store! The NZ Souvenirs in here are Cheaper Than Other Shops. I bought NZ T-Shirt ($10), Magnets ($2,5), Small Wallet to Save Cards ($2,5) and etc. Hope this shop add more souvenirs collection such as NZ Mug”

“Countdown Pharmacy Petone. My go to for prescriptions. Fast service , fully subsidised medications unless notified, and there have always been alternatives offered.”

“Pleasant, helpful and answered all my questions"”

“Excellent and professional service, clean and thorough. Technician speaks fluently, clearly...prompt service phone call first and after 25mins at our door”

“I like this pharmacy as it’s in the mall so it’s open until 9 on Thursdays which is super convenient. The staff are really efficient, helpful and friendly. More often than not, they have stuff that other pharmacies don’t and also a wide range of makeup and perfumes that are out of stock in other stores. Have collected most of my meds from this pharmacy and never had any issues and also receive text msg notifications that my script is ready for pick up. Nice work team!”

“Great little spot, very welcoming and relaxed atmosphere, and friendly service. I love Vietnamese food and I have to say, those in-house wontons were out the gate.. a top notch dining experience !”