Footlocker

Photos

Reviews

1. Greg ★☆☆☆☆

   Customer Centric level - None. If the store is busy they won't do refunds, or exchange! Both store manager, and staff denied an exchange. Told us to come back another day! Go next-door to Hype or Platypus instead

   almost 2 months ago
2. Amigo “Alpha Geek” ★☆☆☆☆

   Happy to take your money! Veeeery poor customer service, the girl at the till who wasnt serving anyone says its to busy to do an exchange, come back another day.

   almost 2 months ago
3. Adam Theelen ★★★★★

   Lewis and Amon helped me to find the shoe I wanted in the right size, and were very helpful and communicative throughout the whole process! I was also impressed at the efficiency at which this was done with such great customer service.

   almost 3 years ago

1. Ari Johnson-perez ★★★★★

   Lewis C at the queensgate store today was friendly and awesome!! (Name taken from my receipt) My family and I went in at a super hectic time and were all good to wait a while for assistance as everyone was busy with customers. Managing a retail store myself, I know it can be hard to get to everyone when the customers out number the staff in a big way-but Lewis made sure everyone around him was being looked after and constantly checked in on us, as well as keeping us in the loop if he was going to be a couple mins longer than normal getting my son his shoes or checking sizes on the computer as he had 2-3 customers to look after at the same time as us. We would have been totally understanding if he hadn’t said anything along those lines as we could see he was busy, but it really stood out to us that he took something like that into consideration and he built really great rapport with my 9 year old. I haven’t had customer service like his in a really long time and If my store wasn’t a space that only hires female staff, I would have 100% approached him for my own store haha!

   almost 4 years ago
2. Caroline Tiaiti ★☆☆☆☆

   PLEASE FIX YOUR ONLINE WEBSITE !!!!!!!!! THANKS.

   almost 4 years ago

FAQs