📍 45 Jackson Street, Petone, Lower Hutt
📍 Address: 45 Jackson Street, Petone, Lower Hutt 5012, New Zealand
📞 Phone: +64 4 589 9763
🌐 Website: countdown.co.nz
Countdown Pharmacy Petone. My go to for prescriptions. Fast service , fully subsidised medications unless notified, and there have always been alternatives offered.
I was in a life threatening situation and I couldn't breath, and urgently needing medication. The customers told me to go to the front because they could clearly see I needed medication urgently. The pharmacist told me to not jump the queue. Then called security on me because I was panicking.
not great communication or listening at all. also only had half of my prescription when i came in so i had to go out of my way to make a trip back and then had to wait an additional 15 minutes. can honestly say i wont be using countdown pharmacies in the future i would much rather suppprt a locally owned business. on top of that the woman was annoyed that i wanted to stand around and wait and tried to make me take a seat. not a good customer experience.
not great communication or listening at all. also only had half of my prescription when i came in so i had to go out of my way to make a trip back and then had to wait an additional 15 minutes. can honestly say i wont be using countdown pharmacies in the future i would much rather suppprt a locally owned business. on top of that the woman was annoyed that i wanted to stand around and wait and tried to make me take a seat. not a good customer experience.
Although closing time is supposed to be 8pm, 7 days a week, it pays to arrive well before closing time because they were shut when I arrived, (close to but before 8pm) which was abit disappointing albeit it was a quiet Sunday night. On a positive note, staff are courteous and prescriptions are free which can be a a huge factor if you're price sensitive or a heavy user of meds.
We were at Countdown Petone on the 21 March 2020, the ladies name that helped us was Melody, we were absolutely thrown back on the way that she helped us, she was so rude, she asked if we were New Zealanders, while we were talking to her she actually turned away and helped someone else. I have never experienced this at any other Countdown.Pharmacies.
Staff efficient & polite -but ZERO "above & beyond"- which, in the pharmaceutical industry (responsible for not only health & wellbeing - but the very LIVES of their customers)-SOMETIMES a little flexibility/considering an individual's circumstances (case-by-case) & arranging solutions if required...is simply part of this business. I'm QUITE sure staff want to be closed/out the door at 8.01pm....but, is it WORTH someone's LIFE?? Services should be reduced here. I'd suggest one-off (+emergency) dispensing while in store only + OTC retail products...a possible compromise, if staff not willing to take on full responsibility that being a primary healthcare provider entails. Up your game or down-size. Don't risk lives.
Countdown Pharmacy Petone is located at 45 Jackson Street, Petone, Lower Hutt 5012, New Zealand
You can contact Countdown Pharmacy Petone at +64 4 589 9763
You can find directions to Countdown Pharmacy Petone by following this map link
180 Lambton Quay, Wellington Central, Wellington 6011, New Zealand
23 Ganges Road, Khandallah, Wellington 6035, New Zealand
59 Johnsonville Road, Johnsonville, Wellington 6037, New Zealand
1 Upland Road, Kelburn, Wellington 6012, New Zealand
58 Willis Street, Wellington Central, Wellington 6011, New Zealand
Tawa, Wellington 5028, New Zealand