Shoe store in New Zealand

“Excellent service, will definitely come back next time”

“Amazing quality and communication. Ordered a pair of shoes for my one year old. Shipping was very quick. Thank you ☺️”

“Came in on Monday and had such great service. I was looking for new running shoes but wasn’t sure what I was after. I wish I got her name, but the Asian girl who helped me was super kind and patient , she brought out so many different options and even gave me her honest opinions, which I really appreciated since Im indecisive. Definitely recommend this store and will be coming back !”

“First formal and first pair of heels for my daughter staff were helpful, friendly and extremely patient.”

“Most often in this day and age it is hard to find A++ customer service, I'd like to give a huge shout out to Caitlyn at The Base, she went the absolute extra mile to help me out, succesfully, confidently and cheerfully!!! Novo, remember this and look after her! 2 other staff at Novo also tried hard to help, they also are worth mentioning, shame I don't know their names, 1 was at Manukau the other was Sylvia Park, shame that they couldnt send the shoes to Hamilton, they weren't allowed to, when they really wanted to! Novo, a sale is a sale. Think about it Novo. I tried calling Novo for help, no answer, no replies to my emails even. I want to thank these 3 people. But Caitlyn, is the one who pulled it together to make it happen! She's 1 in a million. THANK YOU CAITLYN. P.S I LOVE the Novo footwear, Novo is second to none for price, style and originality!! Cheers, Rody”

“The girls at Novo St Luke’s were great. I made a click and collect order and it was a smooth process. I had time to try it on at the store and noticed a flaw on the heels I got so asked the girl’s if I could swap for another pair and it was successful. They were super helpful and friendly. Thank you !”

“Nice shop to buy shoes for ladies! Came here with my friend and the service was really good. The ambience gives you a good vibe to purchase and the customer service is pleasant and comforting. Got good selection and offers running as well! Staff got good knowledge of the products and that really helped in making the purchase.”

“Great little skate shop with friendly staff! Worth a look.”

“Shout out to Roger. Friendly, knowledgeable bloke in the paint department. Listened to my project and advised me accordingly on everything I needed. Very lucky to have found him on the day I went in.”

“we had a problem with 2x products we purchased. .we returned them...not a problem..Rodgers and Wendy were the ones that helped us..we were offered a money back or a purchase another product..we go a product similar..thank you again for your fantastic service..which seem to be missing these days..thank you again”

“Really nice, clean store. Very affordable and customer service is always great especially Hannah who had a full conversation with our 7 year old son while we checked out. Thank you :)”

“I had a problem with some boots purchased in February. I took them into the Willis Street store and had world class service from Jordan and Sarah. Thanks team! Really appreciate your work.”

“Great variety for us bigger ladies and fair prices”

“Veronica is a super sales person who gave me auch a great service and professional advise. She desrves the best in this world and the best in hereafter.”

“Thank you Felipe for the amazing service. We managed to get the perfect outfit for the Father of the Bride and they both looked stunning on the day. Thank you for going the extra mile to make sure the outfit is perfect!”

“It's always a good experience when I shop at this liquor store' samkey has wonderful customer service skills, he makes you feel welcome and just goes that extra mile to help you out, please continue to support! A++”

“Erin in the bayfair store could not do enough to help find what I wanted, I would not normally have paid what I did just for work pants but she made it so easy to do so. Size was not available from that store so they were shipped from another within 2 days. Thanks Erin”

“Wanted to spend a bit of money today & thought I would treat myself. Could already see there had been a bit of a rush and the person working was a tad rushed but she was so so lovely & helpful in grabbing different sizes plus the general chit chat was great , I think the person who served me was called Stella but yeah was super happy & will be back as per usual as it’s one of my fav stores ☺️”

“Really impressed with the service provided by the kitchen/laundry department. The Häfele flat pack cupboards and drawer units, and the Elfa shelving system turned our laundry from drab to fab. Now it's an awesome space with marvelleous storage!”

“We love the cafe in this Mitre 10. Their fries are much better than all other Columbus Coffee in town. Apart from the cafe, we look for interesting plants there as well. It never let us down.”

“5 star review for the lovely young Pasifika woman (apologies I didn't catch her name but wanted to make sure she was identified) who assisted me on the 25th of June around approx 5/6pm with my dehumidifier. I brought in my dehumidifier (almost at 2 years old) due to electrical faults and concerns, wanting to check my warranty and if I could get some help. Initially I was assisted by an older lady who misunderstood my request thinking I was after a return/refund, after I had specifically asked for some help with my machine that had sparked when I plugged in & was wanting to know if it was still under warrant and/or if someone could help fix it. She then proceeded to tell me I needed a receipt even after I showed my online contact with Mitre 10 noting the staff could call the shipping store upon arrival to assist and get the receipt details as it was an online order, but she told me to ring the store myself. As I went outside to grab the machine from my car & brought it back in with my daughter, I hear the woman telling the young lady I was after a refund/return which was in fact untrue, I quickly corrected her and this is where the young lady came in and helped me out. As I purchased online there was no physical copy but she was super helpful as I showed her the email contact with Mitre 10 & online details i could provide, The young lady got the initial staff member to call up the shipping store and was just super helpful and sorted it out fast and efficient. Great customer service, attentive, listened to what I needed and I was able to get a replacement as I was still within my 2 year warranty. The difference in service was visible & I think shes a great example of perfect customer service. Thank you very much to this young lady- approachable, super helpful and super happy with the outcome.”

“Good outlet with good options and there is a pharmacy as well. 4 EV charging station with fast charging option. Free parking in the complex lot. Good store overall”

“Excellent customer service from Rav, I do hope I have your name correct as you have been amazing throughout my numerous visits/purchases in store over last few weeks. Extremely helpful & knowledgeable and always happy to help even during very busy times. Thank you!!!”

“Friendly service but they do shut pretty early on weekends make sure to check the hours”

“I bought the pork spare ribs and they were so full of meat and delicious. I’m a weekly regular at Mitre10 Papamoa and every single staff member are so friendly and knowledgable, a true credit to the owners. Thank you. Jules Walker”

“Got Tyre shine, happy with product n strive I received. Thank u.”

“Good wee supermarket to have down the road”