Store in Napier

“A really good trader. Fast delivery and reasonable price and good descriptions of the products.”

“First time I’ve been here, I had an intermittent problem with my EBike they asked all the right questions and nailed the job, top customer service by this team for sure, try them you won’t go wrong !”

“Gillian was extremely approachable and knowledgeable about the products. She was able to recommend a bed based on the criteria we gave her. She was relaxed and gave us assistance whilst giving us space to make a decision. Great service. Thanks”

“Excellent firm to deal with prompt service excellent communication plus, onsite service technician extremely proficient and came prepared with spare parts so could complete job in one visit. Would certainly recommend them to anyone requiring spa or pool services...10/10 for this company”

“Great people to deal with. Built us a mattress topper for our motorhome bed which was a comfort game changer for us. Several of our motorhome friends have used them for these excellent toppers. They are fantastic and I totally recommend them. Was really worried when I saw they had closed the Napier factory store but they are back up a running in Havelock North by the old mushroom farm.”

“Years ago, I was abandoned as a child, and I grew up in an orphanage. One terrible day, it caught fire. I was frozen in fear in my room, when a mysterious man swooped in and plucked me from the flames. Fifteen years later, I moved to Havelock North. After going into Unichem Havelock North Pharmacy to collect a prescription, I noticed a man behind the counter. It was him, the man who saved me from the fire. Here he is today, still saving lives with his dispensary. They have a good selection of shampoos and conditioners too.”

“This store has a massive range of protein powders and supplements that would be great for anyone to use! As well as lovely staff making the environment warm and welcoming!!”

“Excellent service. I ordered a bike online at short notice. The staff members went above and beyond to ensure it reached the store in time for my son's birthday. Upon receipt realized I had ordered the wrong size. They were so helpful in suggesting other options and setting us up with the correct sized bike. Much appreciated, friendly team!”

“We purchased an Azure Premier 4 person spa almost one year ago. Wayne and his team were (and still are) the epitome of professionalism during a very trying time of delay after delay due to Covid (ordered in November 2020 and arrived in February 2021). However, despite this the team had our best interests at heart and the silver lining for the delays was an amazing upgrade from a 2 person to the 4 person due to the Black Caps Special for not much more than what we had been quoted on the original purchase. The delivery went without a hitch and full set up and instruction was provided. We have had prompt service for all future dealings with the team when getting chemicals etc. Buying a spa thru Wayne at Hot Springs Spa Napier has been one of the best investments we have made, particularly as we train to compete in iron man distance events later this year. Relaxing in it after exercise helps the muscles recover quickly. The cost to run it is very nominal at only $30-40 extra per month (compared to 100-150 for cheaper brands). Although the initial outlay is more than some brands, the economy of running them and the pre and after sales service is worth the extra cost. Being able to have friends and family join in a spa date is epic. The Azure comfortably seats 4 people even though it is smaller than some 4 person spas. You definitely get what you pay for and then some! Kia Kaha, Hot Springs Spa Team.”

“Always excellent customer experience delivered with kindness and chivalry. A treat to browse their reconditioned watches and prompt, responsive expertise and service for fixes and cleans. A real gem.”

“We recently had a event where water leaked over carpet in two rooms. The insurer directed us to Jaes. Their remediation service was exemplary, both friendly, prompt & professional. The staff were supportive & & nothing was a bother. Thank you John”

“Very easy going people to work with on getting my first interest free loan. Highly recommend looking into it, the process took no more than a day and a half to get $500 cash in the hands. Now my window is fixed thanks to Superloans, and the team that helped me. Cheers, sincerely Joshua.C.Rare”

“My experience has been a pleasant and worth while experience. From this I have a chance to prove my ability to keep to the agreement that has been made. I'd like to thank you for this opportunity and give a 5 star rating.”

“made 2 calls for help... 1st "Please leave a message after the tone "left a message...no reply after couple hours... 2nd..YaY...Thank U Otis from. O's Plumbing and Drainage ...was here within half hour Assessment...small hole needing to be fixed and piping replaced...Kool can be done straight away...YES... Beautiful job as fotos taken before and after shown with all explanations explained wea why and how repairs needed and done BOOM sorted... HIGHLY RECOMMEND THESE GUY 'S... Nui Te Mihi Otis Naku noa... George n Cindy”

“Jarna does such beautiful work + is so lovely in person. Studio is so pretty too! Will definitely keep coming back for more!”

“Absolutely amazing place for tattoos. Got my first one 3 months ago and went back last week to complete the tattoo, plus add another to it. Trent is amazing and patient. The work is outstanding. Would thoroughly recommend.”

“Excellent value for money and fantastic range. Even desserts!!! Friendly staff.”

“Full of cool, weird and wonderful objects, locally made art and some clothing. Find a gift, something for yourself, or just have a wander round, something might catch your eye. Definitely different to your average gift shop (that seem to be popping up in every town, all selling the exact same imported junk).”

“Always super helpful and knowledgeable, willing to go the extra mile for customers”

“A beautiful florist with amazing bouquets of flowers. Very reasonably priced with wonderful gifts and vases also! Definitely the place to come if you are in need of a gift or some flowers xx”

“Bay 4x4 have done an amazing job on my 93 surf. new lift kit, tyres, awning, turbo, roof racks, breather kit, and front cv shafts. They even investigated a dodgy repair from a previous owner/workshop and sourced a new rear axle to replace the damaged one. Can't recommend these guys enough !”

“Josh was very knowledgeable. He was able to fix my van and explain what was going on with my shifting as we drove around the block. He even came in under quote, so you can't complain about that! I would recommend his shop!”

“Fast, efficient, and thorough. Really impressed with the quality of mahi — everything was done to a high standard. Highly recommend, and we’ll definitely keep bringing our vehicles here.”

“After failing my WOF at VTNZ, I went to the VTNZ recommend garage. They quoted $850 for 2 ball joints. Luckily I came to Paokwhai Autos for another quote. Scott did the job for $450 in only 3 hours. Nearly half the price for the exact same job! Great communication, good location (with loan cars) and a genuine operator. I'll be recommending my colleagues head here and stear clear of the other garage. Thanks heaps Scott!”

“Just wow! I bought the wrong thing online. Called and asked for advice. These guys went to other shops to find the answer! Sometimes you find a real gem and these guys are just that.”

“The team here really go the extra mile to make sure your taken care of. They'll give professional advice with outstanding product knowledge!. Just go Dulux!.”

“Placed an online order and it was sent very promptly, also wrapped very well so items were protected. Would happily shop here again. Thanks guys!”

“Very friendly and helpful service. Highly reccommend!”

“Sandra was very helpful. Made my decision for my purchase so easy as I well informed by her. Thank you Sandra for excellent service.”

“Amazing prices! I found plants I've been looking for but couldn't find elsewhere. A real hidden gem.”