Hospital in Auckland

“We took our daughter this evening and not only were we seen quickly the staff we all fantastic. Every person we dealt with was helpful and friendly. We were in and out in under an hour even though there were a few people in the waiting room. The improvements inside also look great! Nice and refreshed. Thank you so much!”

“I had a great experience with Dr. Xie，She was incredibly kind, thorough, and professional. I really appreciated how attentive and supportive she was throughout my visits. Highly recommend her to anyone looking for a caring and knowledgeable doctor.”

“This was a one off visit after a fall the day before. I've been here before and I've always found the staff helpful. Even though they are super busy, the doctors akways take time to listen. I had a lovely doctor and I enjoyed the conversation.”

“Didnt have to wait long and staff and doctors was very helpful.”

“I don't understand why this place got such a bad rating. Everyone was very polite. The nurse and doctor were caring and attentive. The medicines prescribed by the doctor made me feel better on the first day.”

“The default insurance at the University of Canterbury is the Studentsafe policy, provided by Allianz. I had a very positive experience with it over several years. Most of my medical claims were accepted without any issues, which gave me peace of mind during my studies. When I first arrived in New Zealand, I didn’t have a car, so I invested in a brand new, high-quality Giant bike along with top-tier accessories. Unfortunately, they were stolen about a year later. Thankfully, Studentsafe covered a significant portion of the loss, which I really appreciated. One claim that was declined involved belongings that were stolen from my car overnight. I had solid reasons for leaving them in the car, and they were placed out of sight—in the boot and on the back seat, where the windows were tinted. It wasn’t due to negligence. However, I was informed that the policy clearly states items left in a vehicle overnight are not covered. I appealed the decision internally, but it was dismissed. I then requested a "Deadlock" Letter so I could have the matter independently reviewed by the Insurance and Financial Services Ombudsman (IFSO), and they granted one. Although the outcome wasn’t in my favour, I appreciated that Studentsafe gave me the option to pursue the complaint externally—something not all insurers are willing to do. There used to be a question on the claim form asking how many claims you had made previously, which I found concerning at the time, but fortunately, that section has since been removed. Overall, I found the Studentsafe policy reliable, transparent, and supportive when I needed it most, and I would recommend it to other international students.”