Sports equipment store in Wellington

“Yesterday I come in with a list of items I needed for Christmas. I was a bit embarrassed as the list was longg but Jesse, the goat, helped me find everything! From a controller, games (both new and pre-owned), figurines - He helped me find *everything*, I was so so grateful!! He was multitasking the entire time as well, helping other customers with gift recommendations and popping to the back to check if items were in stock. Insane level of customer service. Despite taking up nearly half an hour of his time, he also made sure all the discounts were added and matched the online prices. Bro deserves a raise, keys to the city and an all expense paid trip for the holidays. Special thanks to Jed too, who was also multitasking during the Christmas rush but made time to check I had everything. Y'all deserve a great holiday and an amazing 2026. Thank you thank you!!”

“Even at the tail end of the day young and enthusiastic staff were very helpful. Quality of product - first class as always.”

“Some time ago I brought in my puffer jacket to be mended after it got ripped when I was knocked to the ground in a car accident (thankful for a quality jacket that helped cushion my fall). The staff were really lovely and the team in Chch who did the repair did a wonderful job, and charged a very reasonable fee. Love my jacket, it keeps me super warm even on the coldest winter days and it’s lasted for years. Thanks heaps ☺️”

“Visited this store today on the hunt for a new perfume. I was served by Heather and she was absolutely amazing. Such an easy conversation and she knew exactly what to offer me. Heather was not afraid to share your opinion on the products and it shows her passion and knowledge for the job. As a retail store manager myself, I can tell when someone loves her job and Heather was one of those people! Thank you so much Heather for my experience today, you were a delight!”

“I've always struggled to find ski boots that fit me well, but The Board Factory changed that. They took precise measurements, recommended the perfect pair, and even moulded them for a better fit. I took them back to Europe and, after skiing all day without discomfort, realised just how great a job they had done. I couldn't be happier! On top of that, their team was incredibly knowledgeable, helpful, and professional while still being friendly. Highly recommend!”

“Great efficient service from a knowledgeable team. I'm new to biking and so appreciate the honesty and 'realness' of the crew when I need clarification and guidance. I have complete confidence in their ability to keep me and my Juliet (yes I name my bike! lol) humming along together nicely :) Thank you and see you next time Ju needs a tickle ”

“What a fantastic team you have in this store. I had the ultimate 5 star experience with Katie in the women's, lingerie department. Katie was helpful, kind and really pleasant to deal with. Thank You Katie! Jordan (always a customer service star ⭐️) and Yvette for also helping out. What a professional team! These guys obviously love their jobs.”

“Excellent service, knowledge and products. I love dealing with Sandi who goes above and beyond everytime. The products are beautiful and such excellent quality too.”

“Great range of ski gear, staff were very knowledgeable and fit me with the perfect pair of Goggles straight away. Cheers guys!”

“Just had a fantastic experience in store, the clerk was very friendly and helpful!”

“Incredible! I really like this.”

“Best place to get anything to do with bowls. Ken & his team are fantastic.”

“Top quality Racing supplies and knowledgeable advice make for a great experience”

“This outdoor clothing store is a real gem. I'm so glad they opened a location at the mall. They always seem to have a great selection in stock, which is fantastic. It makes finding the right gear so much easier. The staff were also very helpful and friendly. It's definitely my new go-to place for outdoor apparel. I highly recommend checking them out.”

“Went there before to pick something up for a friend. Man at the front was very rude and agitated not to mention unfriendly. I hope the service here improves,”