Home goods store in New Zealand

“Enjoyed an awesome customer service and experience with the team from firenthings, Easy process and love our portable outdoor fire. Great for slow cooking and the odd pizza or two. Thanks Emma and team.”

“First time order and so happy with the products and fast service I received. Great quality and speedy delivery! Received all goods the very next day. Thank you so much!”

“HK Kitchens recently renovated our kitchen. They did an amazing job and we can’t rate them highly enough. Their prices were very reasonable and affordable. We were living onsite while the renovations were being done and their staff were very professional and respected our privacy. The kitchen was completed quickly and to a fantastic standard. Any concerns were addressed quickly no questions asked. Highly recommended. Thank you HK kitchens!”

“Had an issue with the coating. As soon as I told them, they sent a replacement out and a bonus utensil. They arrived really quickly. Can't fault them on customer service!”

“When we entered the showroom, we felt very welcomed as new customers and were pointed to Rom Ramos. Rom is a great listener of the customer situation, what they search for and which needs they have. He helped us to find the right product, had ideas but still made sure it’s our decision. He knew the products well and gave us the time needed to picture the potential choices. Rom has excellent communication and interpersonal skills. He is firm in the company processes, terms and conditions and answers any question precisely and comes back with answers immediately. In a nutshell: Rom is taking responsibility and ownership for what he does. He has a great mindset, works efficiently, has fresh ideas, is very structured and reliable. All that, with a strong service ethic, balanced with a nice personal manner is very trust building. As a result, the end to end experience was fantastic and we would recommend others to visit the TileWarehouse and to see Rom.”

“Staff were friendly & answered our questions patiently. Coffee was delightful! We loved it, both the espresso & the milk were of great quality. Personally I loved my Mexican Iced Coffee — it was unique & delicious. Would recommend this place! It’s decently affordable too.”

“I have just purchased 2 blends and a diffuser. As new to aromathetapy I have had numerous dialoques with Kash. She is amazing, such an inspiration, gave up her time to help. What more can younask”

“Beautiful products. Third time purchase! Nice service and price. Definitely will buy anything I need later.”

“Lovely place to shop. Friendly, helpful staff. Love Wallace Cotton. I brought the cotton cashmere pants and cardigan, just perfect for lounging on these Autumn evenings.”

“Super professional and friendly service. Good prices too. Highly recommend.”

“Awesome music shop with a good selection of instruments and accompanied with excellent service, especially Henry who served us.”

“Me and my wife finally re-did our kitchen for our family home a couple of years ago. 2 Years on, the kitchen is still in brilliant condition, functioning great and surviving two wild children (touch wood). I understand customer experience from my line of work, and every step of the Kitchen Mania experience has had that in mind. From the initial engagement they were clear at helping steer us through the journey, providing advice and consultation every step of the way. The delivery of the kitchen was SUPER quick, super professional in their comms and where there was a need for a minor tweak a week later, they came out promptly, sorted it with no dramas. Couldn't get a better experience and when you've got a big change with lots of moving parts for the home, you want a group of people that can manage this professionally and with excellence.”

“A very big thank you to the Cranfields team. Such excellent customer service – at a level that seems to rarely exist these days: warm, prompt, and informative. Their comms and delivery certainly exceeded our expectations. And the products are second to none. This is a one stop shop for select and luxury items for everyday enjoyment.”

“Great service - ordered drumsticks on Sunday and were packaged up ready for Monday delivery.”

“Your service and selection is the best I’ve found in Auckland, I have tiled my bathroom, kitchen splash back and fire place all with Tile space.”

“I love my Thermomix! it has changed my life, i use it everyday. It is so easy to use and there are so many recipes, I don't know where to start. So easy to make pantry staples from scratch that are way healthier as you know what is going in them. Once you understand how to use it, it is so easy to re create you own favorite recipes in the machine too! Lisa Hays was my consultant and she was so friendly and helpful!”

“Purchased an entertainment unit online and very happy with my purchase. Staff sent a video of the unit so I could get a better idea of the color. The unit was sent from Christchurch to Waikato with no issues. Unit is beautifully constructed and I'd definitely buy from Loft again.”

“Amazing service! Hunted down the part I needed and had my car WOF ready in days even over Easter weekend. Would highly recommend.”

“A final progress comment for this project. My kitchen is now fully completed! Although it's still small, but it's cosy bright and modern. I am very satisfied. I believe Kitchen Studio has done their best for my kitchen, they have magically transitioned it from an old style to a modern and half open plan completely new look! I would like to say a big thank you to the Kitchen Studio Northshore Director Paul Collins. He followed my case by himself, visited the site several times. He is an excellent leader and a quick decision maker. From my experience that in his business he definetly put customer first as well as providing the highest quality of the design and products. I also would like to say thank you for my designer Nisa. She is very patient person. She provided me 3 options of the design and modified all the details to fit my need. I have just experienced from an unhappy customer to a super satisfied customer. This could only happen in the Kitchen Studio Northshore. No wonder it is the most trusted brand in NZ! I would strongly recommend Kitchen Studio North Shore to my friends, family and clients. _______________________________________________________________________ A quick update with the progress. After I posted a comment on 30/06/2020. The director of the Kitchen Studio Northshore Paul straight away sent me emails, messages and gave me phone calls. He met me on site the next day morning. I was very impressed with his efficient. Paul was very patient. He listened my story and proposed a few solutions straight away. The next day, he followed up my case and insisted to come over again next week to make sure things are under the right direction. Very good customer service and excellent leadership. So far I am satisfied with the solution. I rate 3 stars for now and we will see how it goes when everything is fully finished. Posted on 30/06/2020 Super disappointed with the schedule. Fully paid the fees on time. Started the job on 5/05/2020, but I was told today that I still have to wait till 22/07/2020 to get my splash back glass installed. They haven't even measured it yet. All these days my kitchen is just sealed and pending there. Not acceptable and it is misleading to me. Especially at the begining I was told by the designer that I am not able to use the kitchen for only 1 week, but now it has been over a month. My builder told me that the entire house renovation is gonna finish this week. However, my kitchen is still on the way. Electrician is not able to install the switch and connect all the appliances till the splash back glass is installed. Gave them a call, I was trying to ask them to speed it up and solve the problem. The explanation from the manager was: bench is not installed yet, it takes time. Only bench is installed then they can measure the splash glass. My debate is, you contracted with the builder to install my kitchen, it is your responsibilities to follow up the whole schedule and delivery the services. Never over promise anything. I told the manager that I am not going to recommend kitchen studio to my friends and family. I was questioned back from him: so what other brands can you recommend? Ummm, arrogant. I am trying to be nice to hide all these names. I hope it is only just me had a bad experience. The others have better experiences from the kitchen studio.”

“Can't recommend these guys and girls enough. Excellent product range. Top notch customer service and happy to answer any questions or queries you may have about any of their products. Just good old fashioned customer service. Paint matching is spot on and the prices are reasonable compared to other shops. Been going here for several years now and will continue to do so. I have Paint shops closer to me, but these guys are well worth the drive. Thanks”

“We have upgraded our mattresses at home from this store (4 in total). Recently the last one, a queen size mattress. Quality, price, and service from Seema is exceptional and the best. We highly recommend this store for your bedding needs.”

“Friendly helpful staff, really good professional advice in store, great array of wallpapers, paints and all your renovation requirements.”

“Came in just before Christmas to look at beds. Kathleen was amazing and helped me to find the correct bed in the price range that worked for me. She was an absolute darling. The rest of the staff were great as well. My bed was delivered quickly (before Christmas) and the delivery drivers were great as well. 100% will recommend BedsRus. Loving my new bed!”

“Softwash did a wonderful job cleaning my weatherboard home. Great communication and follow-up. I will be rebooking for next year!”

“Thank you so much Robyn and team. Great service, showed us how to cut tiles, and supplied all the stuff we needed including trim and silicon. All with big smiles and such a helping attitude. Thoroughly recommend”

“I had Deep and Ross deliver my bed today a great team, great service, very friendly and helpful and recommend them highly”

“I went in with a last-minute request to hire a piece of furniture for the same evening and the staff at George Walkers Office Furniture were friendly, accommodating and helpful. I am very pleased with the service that I received and would highly recommend to others.”

“Brought a new queen bed, and I had to change my base from a whole base to a split base due to limit space in our staircase. It was an easy process to do the exchange. Great friendly service in store, delivery was abit slow but got there in the end. Bed is great and very comfortable, good quality sleep with this product.”

“Being quite a high priced item, I had some misgivings about purchasing the Artsome Mossberg Vintage Cigar Tub Chair online without being able to physically see it. However, I've now received it, and am delighted with the quality. Sturdily constructed, excellent leather in just the colour I'd hoped for, and beautifully finished. Excellent service and communication from Hardings Furniture.”

“Next level service! We bought two bar stools which I collected yesterday. Unfortunately they were the right stools but wrong shade . My wife rang Affordable Furniture and spoke to Justin to see if we could swap. He immediately said, “No Problem”. What’s more, he straightaway said he’d come past on his way home after 5pm on a Saturday(!), collect the old ones and deliver the correct ones. We are so impressed. Thank you so much!”