Government office in New Zealand

“Collect your missed parcel here. Bring your 'missed delivery' card for smooth process. There are 2 staff at the reception, give them your card and they will scan it and bring your parcel. The room is pretty small and the waiting time can be long so I recommend you avoid the peak hours. Must have ID. Overall process was amazingly convenient. Lots of parking space.”

“She's been on a charm course! I have been to this Post Shop twice recently and there was a woman matching the description of Ms Grump working there. Smiling, helpful - couldn't fault her customer service. One time only me to be served but second time there was a queue and there was a time waster in it. She still was patient and helpful.”

“As with all the reviews on here, customer service is appalling. I've got a package split into two boxes and have received the second box, but after waiting for what seemed to be far too long I contacted NZ Post. The email came back telling me they don't even know if the package they've already delivered has been picked up. Then I tell them that I already have 1 of the 2 boxes to which I am told that I can only enquire about my original package and not another one in the same ticket? The most dismissive support I have ever dealt with and absolutely show no sign that they actually want to help. It's currently level 4 in Auckland so I didn't contact them until 3 weeks after the due date! Terrible experience as always.”