Pet store in New Zealand

“I've always been treated as "part of the family"! With staff being helpful with checkups and in all our emergencies. Treating us with empathy and giving great support!”

“I can’t thank Eden enough for her help this week. My beautiful siamese cat and I live in Auckland and we were visiting family in Havelock North this week. Unfortunately my cat ingested a long piece of string and I called the practice for advice. Eden could easily have said she was too busy given I’m not a patient at the practice. Instead she listened, asked questions and immediately spoke to the vet and then gave me easy to follow advice on what to do next. When I went to the clinic, Eden talked me through the signs and symptoms that could indicate an obstruction and had prepared emergency after hours instructions on how and where to get help. Eden also made several follow up calls over the coming days just to check my cat was ok. I just can’t express how grateful I am for the care and support we received. Eden is an absolute legend and a true ambassador for Pet First. If I lived in HN I would enrol here in a heartbeat. Thank you!”

“Love taking simba here. Most of the staff know him and always fuss him.I also like washing him here because I can use as much water and dry him off without running out of time like most places do and your not on a time limit . My dog is very long-haired, and it takes me nearly 1 hour to dry him. And my dog comes out smelling beautiful. I would recommend getting your pooch washed here. 100%”

“Rang ,phone answered promptly, friendly manner ,asked what was wrong with Bella, appointment arranged. Greeted both of us warmly on arrival, and seen straight away, asked all the right questions and suggested lab tests, very good visit.”

“The staff are very friendly, polite and knowledgeable. Recommend the puppy preschool. Large, clean store with a good range.”

“Fast and friendly staff. Was not able to get my order from anywhere else in the city. always has good stock.”

“My first time at this vets, and was very impressed with the service I got from all of the staff. Very caring. Also gave excellent advice in a non-judgemental way. My boy's foot pad was split open after a mountain adventure, it's the 3rd time he has had this type of injury, but the first time we have been told it isnt a food allergy! I am happy I made the decision to change to VetEnt, and Emma the vet couldn't have been lovelier. Highly recommend.”

“A really good vet clinic , my cat is still under treatment so I don't know about her outcome yet .It will be a while to get her stable and ongoing .She couldn't be in better hands. I think she is very unwell ,she went away for 2 -3 days and just came back tonight. I fed her and my stray black cat came in for his fed.they don't get on as he is a real male ,unneutered and think he's a feral/exdomestic cat possibly dumped or left behind when young he did the cat flap next door & got kicked out harshly so came into mine he was starving.. I kicked him out as there was a big cat fight ,mine hid under the bed eventually ,He has scooted out the flap but 5 minures he comes back with this low growl 'keep away' big bluff actually . So I fed him some of that shredded meat and he was one happy cat and he loves milk (I know it's not too good for their lungs apparently) but he drunk 2 bowls and got into the cat biscuits .He's sporadic though I never know when he'll turn up and now I'm allowed to pet him .I slipped him a dewormer tab and is now a pitch black nice cat. The Manx I think is too ill to save Petal needs to sleep but I can't get her out from under the bed . I'm too disabled to reach her ,I tried but shes found a good spot.Mean while I adopted Rufus an 8 year old mixed breed big like a lab. He's a softie ,loves food and likes me the source of delights .He has to sample tit bits off my plate I hand him or I risk losing the whole lot and he loves icecream & custard .Sorry to ramble but I'm in bit of a panic with Petal she needs out and in the cage when I can get her to my vet in Darfield . She had 3 lovely kittens all adopted 2 females with normal tails and a male a real Manx ,a little knub for a tail .He went to my best mates wife. I later thought Darn I shoulda kept him for Petal and us ........She had a good life sole charge I used to see her patrolling the territory and she never figured out a hedgehog we used to feed..............I got a pic somewhere...Oh well, I'll have to call someone I hope she doesn't leave me again.”

“There care our beloved cat received was outstanding. The vet was amazing our cat was really scared and so was I. She explained everything really clearly and was so compassionate and caring that our cat calmed down and I think fell a little in love, she was purring instead of hissing. We possibly have a long road to get our wee girl back to good health but I have every faith in our vet Thank you”

“Great stuff, always friendly and helpful. Great stock”

“I bought 2 cute little fish from here. Good deal. And I bought some treats for my cats. Heaps of selection of aquarium fish and pet foods. Heaps of stuff special. Customer service was very nice. The guy explained to me how to look after my fish's and fish tank. We will be back.”

“Really nice staff every time I come in. Good range of food and treats for pets. I love to come in here when I have cash for more premium healthy food for my cats and a nice treat or two :) lots of good quality options but also nice budget friendly sales are often on too.”

“They always have what I need saving me from having to order online elsewhere. Helpful staff especially that mid aged fella with an accent sorry I forgot your name.”

“Great staff, super friendly. I took my furr baby victorious in to do some shopping and meet her local pet providers”

“Called in to get some bbq wipes and the staff were very helpfull and knowledgeable. The check out lady was very efficient and polite.”

“Great size store with great selection of products. The staff were very helpful. 25% of the polish I wanted”

“Great staff and products. Thanks”

“Some awesome, and very easy to use pet cleaning stations! My Golden Retriever is extremely anxious in most public situations but after a few minutes in the warm water alongside a shampoo and conditioner rinse, she had calmed down. My only criticism is that the doggy hair dryers aren't world class, but still do the job!”

“They have got such a big selection, I am an almost exclusive customer of theirs, they have got almost everything, and if they don't have something they are always happy to talk about getting it in truly ASAP. The store is great. They are great, I have been a regular "pet.co.nz" customer since 2018, and they were great, but since they have merged with Petstock the service has been even better, from replacing faulty items right away, to amazingly fast shipping! I was blown away my last purchase, I live in a rural area, and usually would get my order 3 days later at best, which is understandable, but this time I ordered my large breed puppy's special food like usual, in the afternoon, and the next early morning it was here!! Truly amazing!”

“Monique always gets my show dogs looking fantastic. She’s knowledgeable, talented and my nervous dog came out of her first grooming appointment in a calm and relaxed state of mind. It is always a pleasure to send my dogs to Monique.”

“we had a problem with 2x products we purchased. .we returned them...not a problem..Rodgers and Wendy were the ones that helped us..we were offered a money back or a purchase another product..we go a product similar..thank you again for your fantastic service..which seem to be missing these days..thank you again”

“Lovely little Mitre 10 with the most common things you might need to grab. The staff are very friendly and welcoming.”

“We love the cafe in this Mitre 10. Their fries are much better than all other Columbus Coffee in town. Apart from the cafe, we look for interesting plants there as well. It never let us down.”

“5 star review for the lovely young Pasifika woman (apologies I didn't catch her name but wanted to make sure she was identified) who assisted me on the 25th of June around approx 5/6pm with my dehumidifier. I brought in my dehumidifier (almost at 2 years old) due to electrical faults and concerns, wanting to check my warranty and if I could get some help. Initially I was assisted by an older lady who misunderstood my request thinking I was after a return/refund, after I had specifically asked for some help with my machine that had sparked when I plugged in & was wanting to know if it was still under warrant and/or if someone could help fix it. She then proceeded to tell me I needed a receipt even after I showed my online contact with Mitre 10 noting the staff could call the shipping store upon arrival to assist and get the receipt details as it was an online order, but she told me to ring the store myself. As I went outside to grab the machine from my car & brought it back in with my daughter, I hear the woman telling the young lady I was after a refund/return which was in fact untrue, I quickly corrected her and this is where the young lady came in and helped me out. As I purchased online there was no physical copy but she was super helpful as I showed her the email contact with Mitre 10 & online details i could provide, The young lady got the initial staff member to call up the shipping store and was just super helpful and sorted it out fast and efficient. Great customer service, attentive, listened to what I needed and I was able to get a replacement as I was still within my 2 year warranty. The difference in service was visible & I think shes a great example of perfect customer service. Thank you very much to this young lady- approachable, super helpful and super happy with the outcome.”

“Came in with my little pup Harley and one of the team, Isabelle, despite being on her day off went out of her way to make a fuss and cuddle her. If that wasn't enough she then recognized her again 3 days later and when I visited the store without her a few days after that she remembered her name and asked about her. This was a huge contrast to animates who didn't even look at her or acknowledge her. Customer for life here. Thanks! With love from Harley”

“Woolworths Waiata Shores in Takanini is one of the most impressive and forward-thinking supermarkets in South Auckland. It’s not just a place to shop—it’s part of a larger, eco-conscious development that blends sustainability with everyday convenience. From the moment you walk in, you’ll notice how clean, tidy, and well-organized the store is. The wide aisles, modern fixtures, and inviting layout make for a calm and enjoyable shopping experience. Shoppers often praise the helpful and friendly staff, as well as thoughtful touches like kid-sized trolleys, which make it easier for families to bring their little ones along. What really sets this Woolworths apart, however, is its commitment to sustainability. It holds the distinction of being Auckland’s first supermarket to receive Green Star accreditation, which reflects its environmentally responsible design. The building is fitted with solar panels that generate a portion of its power, along with advanced refrigeration systems that use natural refrigerants. Energy-saving LED lights, water-efficient taps, and even digital shelf labels all contribute to a greener operation. The store also offers EV charging stations and bike parking, making it easier for customers to choose sustainable transport options. In terms of product range, the store has everything you’d expect and more—from fresh produce and a well-stocked bakery to an in-store pharmacy and online order pickup services. It’s strategically located at the entrance of the Waiata Shores development, which is a thoughtfully planned community with parks, walkways, and cafes, creating a welcoming neighborhood hub for locals. Overall, Woolworths Waiata Shores is a great example of how supermarkets can combine excellent service, cleanliness, and convenience with serious environmental efforts. Whether you’re doing your weekly grocery run or picking up a few essentials, this store makes the experience smooth, pleasant, and sustainable.”

“Good wee supermarket to have down the road”

“Good outlet with good options and there is a pharmacy as well. 4 EV charging station with fast charging option. Free parking in the complex lot. Good store overall”

“Awesome staff, always have what I need. Good quality and good prices. Excellent place to stop to get what you need”

“I bought the pork spare ribs and they were so full of meat and delicious. I’m a weekly regular at Mitre10 Papamoa and every single staff member are so friendly and knowledgable, a true credit to the owners. Thank you. Jules Walker”