Merchant 1948 Northlands

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Reviews

1. Little LifestyleNZ ★★★★★

   Popped into your Northlands store and was served by Emily! What an absolute sales superstar. Very helpful, friendly and informative. An asset to the Northlands team

   almost 7 months ago
2. Taylor Rhodes ★★★★★

   Had a men's shoe heel split on me. Husband took them into the store they sent to cobbler but it didn't fix them so brought them back and the manager Liz swapped them for new boots no problems at all. She was lovely. Great service

   almost 11 months ago
3. Deborah Powell ★★★★★

   I was served by Liz today and what a superstar she is. Liz was very friendly and helpful and definitely went the extra mile for me. What an asset to have her working for this company.

   1 year ago

1. Carl Lance Baker ★☆☆☆☆

   This is not a rating for the store. I was told that if I buy from Merchant 1948. If the shoes break have a in house cobbler. My shoes that I rarely wear the zip broke Took back to store not willing to help as 2 years old They were so new that the price was still inside the shoe and visible. I contacted the the help line on 16 November today already 27 November. Was told a full refund but when I purchased them on special 40 % for second pair. They are not willing to honour that on a new pair as I will be out of pocket with a refund. I was willing to pay a small difference in but not over $100.So please be caution when buying from them. I have wasted so much of my time they had a pair in store for me just the newer one but would not exchange. My partners whole shoe collection comes from there may be time to change where I can get better after sales service. :(

   1 year ago
2. Sharon Turner ★★★★★

   Wonderful helpful service and follow up Thank you

   almost 3 years ago
3. Serena Bennett ★★★★★

   Shana was an absolute gem! Helped us with multiple shoes and was so lovely! Thank you for your help and friendly smile!

   almost 4 years ago

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