carys helped my partner and i get fitted for shoes and although we didn’t go through with the purchase because we wanted to look at different colours elsewhere/didn’t have the exact sizes we needed in the colours we liked, she was approachable, professional and took care in her work - we really appreciated her help!!
Went in for a fitting and was helped by Cary’s, and she was super helpful! Unfortunately didn’t have my size in the right colour, but was super professional!
I was actually really surprised and disheartened at the short interaction we had with one of the employees today. We went in for an assessment on our feet, and my partner tried on a few shoes. As soon as he fished trying them the young lady helping us proceeded to ask if he wanted to buy them. That’s fine, but then she asked him again soon after and he decided he was wasn’t going to take them. As we were leaving my partner said thank you, twice, and she completely ignored us, clearly upset at not making the sale. She was quite rude during the interaction, and clearly did not care about our experience as customers. I feel the entire interaction with a customer is important through to the end, not just in the beginning in the hopes of making a sale. This may seem minor, however I work in customer service and I’ve never made a customers feel bad or treated them poorly because I didn’t make the sale. I’m not reflecting this on all the employees, because I did see everyone assisting people and engaging with their customers. However whether a sale is made or not, is the value of a sale with more than politeness and manners? She didn’t have any from the beginning, and non at the end.
Friendly service but out of their depth. Being a half marathon distance runner, I needed new shoes and got my feet tested, pointed out a few things. The new shoes destroyed my feet to the point I could hardly walk. Used the free 30 day refit, explained what had happened with the other feet, got given some new options but in the same category, they were insistent. Now I can't even run 2km, it has completely wrecked my running. Just terrible, and with the refit new people kept coming in and he would see me then fully focus on the new person, 5 people went through and it took me 90 minutes and only when the shop was clear.
Great place. Staff friendly and helpful, not just a check out operators, a pleasure to shop there
Very Honest and Reliable.Friendly custoner service.I appreciate it very much.I gave 5 star as I experienced it.
Great service. Very knowledgeable and helpful staff. Great technology too.
Today we went in to the papanui store to discuss a fault in my daughters shoes. The staff member lauren was really helpful, it was not a common fault that any of them had seen before but once they established it was a definite fault and not wear and tear , they helped select another pair to replace them. There was an extra cost as new shoe was more expensive . But great service thanks team
Really helpful staff, great foot measuring technology, good prices but their selection is a little bit limited. I will definitely return when I need shoes again.
The Athlete's Foot Northlands is located at 55 Main North Road, Papanui, Christchurch 8052, New Zealand
You can contact The Athlete's Foot Northlands at +64 3 568 0656
You can find directions to The Athlete's Foot Northlands by following this map link
94 Carters Road, Amberley 7410, New Zealand
189 Papanui Road, Merivale, Christchurch 8014, New Zealand
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49a Main Street, oxford, Oxford 7430, New Zealand
Upper Riccarton, Christchurch 8041, New Zealand
Riccarton Road, Upper Riccarton, Christchurch 8041, New Zealand