Kidz First Children's Hospital

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Reviews

1. Cash Kids Collection NZ ★☆☆☆☆

   First and last we will be coming here. My son fell off his scooter and busted his lip wide open and it was literally hanging out of his mouth and after getting his temp and weight taken by the nurse we were told to wait for the doctor. We waited for 4-5 hours before I went and asked how long and the nurse said there's 2 people who have come in and will be before us as their case was more urgent. More babies and older kids were coming in and it seemed like our wait was even longer! My son started to cry as his mouth and head was in pain and all they gave was ibuprofen! We ended up leaving and my son had to wait until morning until we were able to go to starship where he got seen and taken to a ward then had lip reconstruction surgery all in the matter of 7 hours! This hospital is so slow and useless

   1 year ago
2. Sheridan Whitcher ★★★★★

   Great experience with the Surgical team in Kidz First. Play specialist explained to our daughter in away she would understand with what will be happening etc. All staff were helpful and cheerful and great little banter with us parents to lighten the mood. Daughters favorite part was her ride to theater. I think his name was Rod maybe have this wrong so much going on however he joked around and made the whole mood so much fun that she went under anesthetic in a good mood. We can not fault the team on the Kidz Surgical floor at all. There was a feedback form we forgot to fill out as to why I have come here to say a huge thank you for making this experience a good one even though our daughter had a fractured elbow.

   1 year ago
3. Tulip John ★★★★★

   To all the doctors, nurses and support workers in in the kids first ED- from a mom who had two overnight admissions with two of my kids within a week’s span. One a suspected accident related issue and the other a medical issue. You all are superstars, doing your best and beyond tirelessly even in the middle of the night to make sure each and every child is taken care of. Your services are nothing short of legendary. With sincerity I can say both my children were attended and treated to the best care in the best possible duration. Thanks a million once again.

   almost 2 years ago

1. Alpha Centauri ★☆☆☆☆

   Here is the reality of this wonderful place, unless your child has an obvious issue like a broken bone, laceration or something of this sort, they will try absolutely everything to discharge your child instead of digging any deeper into the issue. They assume everyone without an obvious injury that they're there for a cold or flue. All the Doctors sucked and sucked even more once their clockout time got closer with the EXCEPTION of Dr Loana who was the only Dr that was bang on once our child's health deteriorated rapidly after discharging us 3 times and had to go to Starship hospital. Dr Loana your THE star that's shining bright in kids first ED and some of the nurses as the rest of them seemed like factory workers processing snotty kids to quickly send them out the door with a pamol.

   almost 2 years ago
2. Sam Wan ★★★★★

   Been there early morning today. Even spent long hours. Staff was really helpful. Doctors are way better than Auckland hospital.

   almost 3 years ago
3. Khushboo Surti ★☆☆☆☆

   Parents bring their babies and kids thinking they will be looked after quickly thats called emergency but the wait time is not helping at all no point of emergency 4 hours wait is not called emergency. Do appreciate the priority however 11 month old is rapid breathing and we saw kids elder who can cope up well and came after us was looked after first and kid under 1 year who have severe cough with rapid breathing have no priority. We do understand doctor and nurses are human not robots but they need to talk less and set right priority. GP are also no help

   almost 3 years ago

1. Charitha Gunasekara ★★☆☆☆

   I was there on last Friday midnight with my 5 year old daughter due to sudden allergic reactions she had. Had to wait an hour for a Nurse to check her, the 3 more hours for a Doctor. Both of them were really friendly, polite and did their job to the best they could I believe. But the waiting times are ridiculous and the people in red uniforms(maybe attendants) were not that friendly or care much about the patients. They didn't care about the pain our daughter was in or our emotional state at that time. What was important to them was their chit chat. Some serious management issues are there for higher authorities to address here. The amounts of tax we're paying for the government and the services we're receiving are not acceptable at all.

   almost 4 years ago

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