PANDORA

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Reviews

1. 天天有娱 ★☆☆☆☆

   Today I went to the Albany store. Earlier, I had selected a few pieces of jewellery online and planned to purchase them in-store. But when I saw there were too many customers, I changed my mind and decided to ask just one simple question: whether the 14K gold jewellery was included in the Black Friday discount. I waited in the store for a long time. At first, I approached a European female sales associate. She seemed to be busy with customers, although there were moments where she wasn’t interacting with anyone, and she was standing right next to the 14K gold display. As soon as I opened my mouth, she cut me off and said she was “serving a customer.” Fine, I understood that and stepped back. Then I queued to wait for one of the two Asian sales associates at the counter. When it was finally my turn, the shorter and plumper Asian female sales associate completely ignored me—she first served the customer on my left, perhaps that person had arrived earlier, and then she served the customer behind me, as if I didn’t exist at all. Even asking me what I needed would have been acceptable, or telling me to wait a moment would have been fine, but she completely ignored me. After waiting so long and being treated this way, I had no choice but to leave. Later, I went back again. Another Asian sales associate (the tall and slim one) answered my question after finishing with another group of customers, which showed that the previous staff member had simply chosen not to serve me. And I saw that the shorter, plumper Asian saleswoman was actively serving other customers, so she was not just a cashier. I originally intended to make a purchase, but this shopping experience was extremely disappointing. This experience made me feel that, as a customer, I was not respected or treated fairly at all.

   almost 4 months ago
2. Amber Van Heerden ★☆☆☆☆

   I purchased my wedding band from the Sylvia Park store, as the Albany location didn’t have it in stock at the time. It was kept in the Pandora box for about a week & a half before my wedding. After wearing the band for just one week, it was already visibly tarnished. I took it to the Albany store, where staff apologised and said they would send it away to be professionally cleaned at no cost—which I appreciated, as the ring had only been worn for a week and purchased just 2–3 weeks earlier. When I received the ring back, it still appeared tarnished. I spoke to Jamie at the Albany store, who began by asking me a series of questions to determine whether I might have caused the damage. I explained that I had not worn the ring in water, hadn’t used any chemicals, didn’t apply lotion while wearing it, hadn’t worn it to the gym, and always removed it when showering or sleeping. After our discussion, Jamie eventually suggested that I may have been sold a faulty ring initially, or that there could be a known issue with that particular style, as they had seen similar cases. She advised me to return if it happened again, and kindly exchanged it for a new ring, which we both inspected and found to be in good condition. However, within just one day of wearing the replacement ring, it had already started to tarnish. I returned to the Albany store two days later and spoke to a staff member I believe was named Yun. Unfortunately, she was unhelpful and insisted the issue was likely due to something I had done—completely contradicting what Jamie had told me. I explained again that I had taken great care with the ring, and expressed how upsetting it was given that this was my wedding band. I understand that Pandora jewellery may not last forever, but to have a wedding band show visible tarnish within a day or a week of wear is unacceptable. I also made it clear that I didn’t want a different style, as the one I had chosen was now sentimental to me. Yun then said, “Well, we won’t replace it because the same thing is going to happen.”. She handed the ring back to me and said to put it on and immediately after said she could give me a refund since it was damaged - she did not mention at all that she could do the refund if the ring was returned. I agreed to the refund, and she processed it and then asked me to return the ring. I’m not sure why she handed it back to me in the first place, especially as it was damaged and couldn’t be resold. I told her I didn’t want a refund if it meant returning the ring. I went in there to speak to someone to understand my options. I asked if she could reverse the refund in that case as I didn’t want to return the ring, but she said it wasn’t possible, and that she couldn’t sell the ring back to me because it was damaged. She said Jamie would call me, but I never heard back. So now I’m left with no ring at all, and they have two faulty rings they claim can’t be resold (although one of those faulty rings was sold to me in the first place). From the beginning, I explained that this was about the principle: the product quality was poor, and I simply wanted to keep the ring—even in its imperfect condition—because it was my wedding band. Instead, I’ve ended up without one. I’m incredibly disappointed—both in the product quality and in the customer service I received.

   almost 6 months ago
3. Sue Brown ★★★★★

   I had such a lovely experience at Pandora Albany today! Unfortunately, I don’t know the staff member’s name, but she had long blonde hair. She was incredibly kind, patient, and really listened to what I wanted. From our chat, I understood she’s quite new to Pandora, but the customer service she provided and the way she helped me proved her great skills. I came in a bit unsure, but thanks to her guidance I found the perfect piece from the new collection and I loved it so much I wore it straight away! I’ll definitely be coming back to see her again.

   almost 6 months ago

1. Nesh khalifa ★★★★☆

   Gave my pandora for cleaning here. Customer service was okay. Lets see how clean my pandora bracelet come out. Different kind of pandora here. Looks cool.

   almost 6 months ago
2. C P ★☆☆☆☆

   I had an extremely unpleasant experience at this jewelry store today. I came in hoping to buy a wedding gift for my sister and spent around 10 minutes looking around. Unfortunately, i couldn't find the price of the items in the display. I wanted to ask for the price, but there was only one staff member in the store, so I waited patiently for her to be available. After waiting, I left to check another store and came back about 10 minutes later. When I saw the staff was finally free, I approached to ask about the necklace I was interested in. Shockingly, before I could even finish my first sentence, she rudely cut me off with “Sorry, she was first,” and turned away to another customer without giving me a chance to speak. Her attitude was cold and unprofessional — no smile, no apology, no courtesy whatsoever. I was extremely dissatisfied and left the store feeling angry and disrespected. As a paying customer ready to make a purchase, I deserved at least basic courtesy and fair service. For reference, the staff was an Asian woman in her twenties, around 165 cm tall, with long hair and some light golden highlights. She was not wearing a name tag, so I don’t know her name. This kind of service is unacceptable, especially in a jewelry store where customer experience should be valued. I sincerely hope the management takes this seriously.

   almost 8 months ago
3. Christine ★★★★★

   Lovely bright shop and helpful friendly assistant.

   almost 2 years ago

1. Angie Liwanag ★★★★★

   Lovely service from Situ, greets you with a big smile on her face even when you are not buying and just wanted your pieces cleaned unlike Queen St. staff who looks annoyed when you bring your jewelry for cleaning.

   almost 2 years ago
2. HH H ★☆☆☆☆

   Bought a $218 ring today…can't believe they give me a cardboard box not a jewelry box... I've bought a lot of Pandora jewelry... Never seen that …

   almost 2 years ago
3. Stuart Gross ★★★★★

   Great service ethic here and products my wife loves. Got to be good then eh!

   almost 2 years ago

1. Kelly Boyce ★☆☆☆☆

   Terrible customer service, went in to purchase three specific things. Made an effort to get in during December due to being eligible for a discount and specials, and completely miss lead around products and specials.

   almost 3 years ago

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