📍 219 Don McKinnon Drive, Albany, Auckland
📍 Address: 219 Don McKinnon Drive, Albany, Auckland 0632, New Zealand
📞 Phone: +64 9 415 6473
🌐 Website: michaelhill.co.nz
The lady in blue uniform (not sure if she is the manager) provided terrible service. If you have online orders dont go pickup cuz the sales do not get commissions from that and she think it is just wasting her time to serve you.
I took my engagement ring here for cleaning. The staff were really friendly and quick. They have lots of jewellery to look at and choose from.
I bought an engagement ring and another men’s diamond ring from Michael Hill Albany at the beginning of the year. If you are looking for a pleasant and personalised shopping experience, you must approach Boryana and Dorrianne. Over the past year leading up to my purchase, they made sure that I had the best possible option for my price range and didn’t offer me other options that went thousands of dollars over my specified budget like others have in the past. They’ll make recommendations but don’t leave you feeling pressed for an answer within the week either if you’re feeling unsure. They will work at your pace and ensure a superior experience than what most are able to offer. After purchasing the ring and proposing, my fiancé and I were so happy that we went back almost immediately and purchased our wedding bands from Boryana and Dorrianne again. The best part is that after buying all our rings, we came in thousands under budget. We haven’t had that type of service and interest shown in us from anyone else, hence the excellent recommendation for both these wonderful ladies. We will be returning again soon! Cheers, Carl & Sandra
Was looking for a bracelet but didn't have an exact style in mind. Cliff was very helpful and friendly, recommended styles that suited me well. Very happy 5⭐️service!
This store has the world’s top sales consultant, Rita. I’ve been buying jewelry from her for many years, and her service has always been exceptional. She consistently picks out pieces that match my taste perfectly — I can even purchase a stunning 3-carat diamond ring without visiting the store in person, and still be completely satisfied.
Bought this triton wedding ring in 2016 and it broke.. the warranty is for 12 months and it’s not international. I’ve been served by Natalia 15028. - She said the ring it’s indestructible - This is not the first time a pice of jewellery from Michael Hill broke down and they can’t repair or replace., Cuatomer service are nice but still can help. The quality it’s below average and the after care service is even worse. Not recommended.
If I could rate lower I would! An engagement ring needed to be resized with an estimation of 5-10 working days a month before engagement party. 3 weeks later to find it hasn’t been sent off and the sales associate Lynn giving little info and being rude over the phone. Incredibly disrespectful how they have treated the whole situation and now to not have the ENGAGEMENT ring the week of the ENGAGEMENT party. Will never return, would never recommend to anyone!
Quality of Michael hill jewelery products have been going down hill consistently for a long time and it looks like consumers are holding them to account throught online reviews and mainstream media!
I recently had an incredibly disheartening experience at this Albany store. The encounter left me feeling frustrated and disappointed with the lack of professionalism and poor customer service I received. I am writing this review to share my ordeal and express my dissatisfaction with the store's management. Upon visiting the store to address a faulty clasp on a necklace, I was greeted by a lady who exhibited an incredibly rude and unwelcoming attitude. To make matters worse, she refused to smile or make any effort to create a pleasant shopping experience. It was evident that she was not interested in providing quality service to customers. The interaction took a turn for the worse when she took an unusually long time to examine the necklace. She then proceeded to take my phone from me, without any explanation, and started inspecting the receipt. As the necklace was a gift, the receipt had been sent to me electronically. The employee held onto my phone for an extended period until I had to ask for it back. This behavior was highly unprofessional and left me feeling uncomfortable and violated. Eventually, after my insistence, she reluctantly agreed to provide a replacement necklace. However, to my dismay, the new necklace she handed me had noticeable scratches on it. I immediately requested her to look for another one without imperfections, but she showed no interest and declared that there were no more available. Feeling trapped and without any other option, I reluctantly accepted the scratched necklace. Seeking a resolution for this issue, I called the store to speak with the manager. While he seemed apologetic, his response lacked the seriousness and urgency that I expected. It appeared as though he considered such behavior from his staff as normal, which was disheartening. Given the circumstances, I firmly believe that the manager should have gone out of his way to rectify the situation promptly and provide a suitable replacement. As a customer, I find this level of service and product quality completely unacceptable. When a customer encounters a problem, it is the responsibility of the store to address the issue with care and ensure that the customer leaves satisfied. Unfortunately, my experience at Michael Hill Albany fell far short of these expectations. I hope that my review serves as a constructive criticism for the management of the store. It is crucial for them to take customer feedback seriously, reevaluate their customer service practices, and strive for continuous improvement. Until such changes are made, I cannot recommend this store to others, as my experience was marred by rude behavior, indifference, and subpar product quality. I sincerely hope that my feedback leads to positive changes in their customer service approach and that future customers receive the exceptional service and products they deserve.
Took my ring in for sizing. Felt like I was just a pain being there and making work for them and the lady was very rude. She gave me no documentation after she took my very expensive diamond ring so if anything happened to it I have nothing to show it was given to them for re sizing. I’ll never go back to that store. I’ve also tried ringing to see when my ring will be ready for pick up and no one ever answers the phone.
Michael Hill Albany is located at 219 Don McKinnon Drive, Albany, Auckland 0632, New Zealand
You can contact Michael Hill Albany at +64 9 415 6473
You can find directions to Michael Hill Albany by following this map link
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