Went into this store this week to ask about an upcoming book release (a very popular one!) The service I received from an older lady was awful, she was so rude and made me feel like I was crazy for asking if they would have the book in store. She said no and I left and went elsewhere. Itβs a shame because the rest of the staff have always been lovely. Iβve noticed a few other bad reviews about this staff member also β¦
Contacts & Location
π Address: 165 Emerson Street, Napier South, Napier 4110, New Zealand
π Phone: +64 6 974 6145
π Website: whitcoulls.co.nz
Photos
Reviews
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Sophie β ββββ
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Aaliah Xx β ββββ
Will never go back here. Everytime I've been here I have had extremely unfriendly service (from an older lady inparticular). Don't work in customer service when you are so unhappy !
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Hannah Bunn β ββββ
Every time I have been in here I feel extremely uncomfortable as the staff blatantly follow customers around, standing one to two metres away and watching. They donβt even bother to try and be subtle about it, and when you move to another aisle they tailgate you. When youβre shopping for someone else and not sure what you want to buy and just want to browse it makes it really uncomfortable as you feel as though youβre being treated like youβre going to steal. I know others who have had this same experience too, so wasnβt just me. Not a nice feeling at all.
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Tracey De β β β β β
Great variety of books stationery and knick knacks. Lovely helpful lady on the counter.
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Christopher Harris β β β β β
Great range and very helpful staff-helped me choose a present-thanks!
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Kate β β β β β
Tidy store. Hardworking and friendly staff. Nice relaxed environment in this store
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Lesa O'Neill β β β ββ
What a great selection to choose from for an 11yr boy who is sporty, enjoys a challenge, reads a wide range of titles or simply wants some fun. Didn't browse too long, found some fun and laughter for the whole family. Very good service. Will definitely go back.
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Nicole McLaren β β β β β
Great book shop with friendly/helpful staff. Large range of books for all ages with multiple genres. They also have stationery, calenders, planners etc and games. Recently purchased trivial pursuit from there. Recommend.
New Review
FAQs
What is the address of Whitcoulls Napier?
Whitcoulls Napier is located at 165 Emerson Street, Napier South, Napier 4110, New Zealand
What is the phone number of Whitcoulls Napier?
You can contact Whitcoulls Napier at +64 6 974 6145
How can I get to Whitcoulls Napier?
You can find directions to Whitcoulls Napier by following this map link