Enterprise Rent-A-Car

Photos

Reviews

1. Bradie Claydon ★★★★★

   Super fast getting the keys to our rental car, friendly staff and car was immaculate and easy to find. Took us 15 mins from landing to driving out of chch airport !

   almost 3 months ago
2. Andrew Jones ★★★★☆

   Overall good experience. Had requested a SatNav which was chargeable per say. Not provided so had to use Android Auto with Waze. This required tracking down a compatible USB cable as my USB B to C were of no use.

   almost 5 months ago
3. Amelia Ho ★★★☆☆

   Decided to give Enterprise a go for our trip to NZ. Specifically chose them and paid for a hybrid car but on arrival was told that it wasn't available and that they would be giving us a same class car (NOT HYBRID) but we ended up paying alot more for petrol. The company shouldn't falsely advertise for hybrid cars if they do not have enough cars to sustain these rentals.

   almost 7 months ago

1. Y Sun ★☆☆☆☆

   The Worst Car Rental Experience in Over 20 Years Living in New Zealand I’ve lived in New Zealand for over 20 years and frequently travel between cities in both Australia and New Zealand for work. I’ve rented cars at nearly every major airport, and this experience at Christchurch Airport was by far the worst I’ve encountered. I made this booking around two months ago directly through their website. I landed in Christchurch at 7:10 AM on April 21 and arrived at the rental desk at 7:20 AM. There was only one customer in front of me, so I expected a quick process. Instead, I waited 40 minutes, during which the counter next door served at least 7 different customers. The staff member who served me immediately told me I had arrived “after hours,” which was confusing since their advertised opening hours were 6:00 AM to 1:30 AM. When I pointed this out, she became noticeably impatient and asked, “When did you make your booking?”—a tone that was both rude and unnecessary. To make matters worse, she refused to let me pay using my New Zealand debit card to avoid a 2.5% credit card surcharge. She said if I didn’t want to pay with the credit card, I’d have to take a shuttle to their off-site office and reprocess everything there. Even though I was willing to use Paywave and accept the surcharge, she still refused, insisting I had no other option. Her exact words were: “If you’re not happy, you can cancel the booking.” Let me be clear: the whole point of choosing an airport pick-up is to save time and hassle. Airport rentals are already more expensive than shuttle-based ones, but we pay extra for the convenience. This company completely defeats that purpose with poor processes and shockingly bad customer service. In short: Unclear policies, aggressive attitude, and a total lack of customer focus. I do not recommend this company to anyone.

   almost 11 months ago
2. Saw Zar Li ★★★★★

   We rented a RAV4 4WD Hybrid car from the Enterprise for our 2 weeks road trip. We got a brand new model car (2024 RAV4 GX) and it’s really amazing. The car is clean and functioning perfectly. Collect and drop-off processes are smooth and easy. We were happy with the customer service and the rent car provided by the Enterprise. We will definitely rent again from the Enterprise. Thank you, Team Enterprise.

   1 year ago
3. Gillian Randall ★★★★★

   Fast and efficient service for getting us underway, lovely new and comfortable vehicle to travel in. Only issue was with fitting the type of snow chains supplied to us, they were complicated to apply on a trial and would have been really tricky had they had to be actually used. I also think that a tarpaulin and a shovel should be suplied. Other than that I would definitely use your services again.

   almost 2 years ago

1. Ryan Gibson ★★★★☆

   Pick Up, Car provided was in great condition, very clean, good price and good location for pick up and drop off. At the Kiosk getting the car, service could improve with processing and wrong payment made. Corrected quickly and resolved with no fuss but confusing to the client with how they were going to fix the problem. Overall would consider to use again

   almost 2 years ago
2. Eric LAI ★★★★★

   It's amazing service, friendly quality and easily, I got upgraded car I will back again Lovely

   almost 2 years ago
3. Al Scott ★★★★★

   I found Enterprise rentals to be competitive and user friendly. The car was excellent, as were the counter staff at Christchurch airport.

   almost 2 years ago

1. Jane Chapman ★★★★★

   We were very happy with our rental car. Upgraded for free as they had no small cars left. Drop off could not have been easier! As soon as we parked, a lady appeared, ready to check vehicle and make the process very user friendly! I can highly recommend. Prices were very reasonable too.

   almost 5 years ago

FAQs