Skechers The Base Outlet

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Reviews

1. Rashi Makeup ★☆☆☆☆

   I am extremely disappointed with the way I was treated by a staff member at Skechers - Staff Name Asisi.Her behaviour was not only unprofessional but also shockingly disrespectful. Instead of assisting me or trying to understand my concern, she chose to speak to me in a rude and dismissive manner, which is completely unacceptable for a customer-facing role. Rather than offering any form of help, she repeatedly placed the blame on me for a product that I had purchased from their own store. She showed no willingness to listen, no understanding, and absolutely no basic courtesy. When I mentioned raising a complaint, she arrogantly stated that I “can’t complain to anyone” and that “no one cares,” telling me to “do my best if I can.” This level of unprofessionalism, lack of accountability, and disrespect toward customers is highly concerning. As a paying customer, I expect fair treatment, proper communication, and responsible service — not rudeness and blame-shifting. Skechers is a reputed brand, and this behaviour does not reflect the standards one expects from such an establishment. I hope management takes this seriously and addresses the staff’s conduct to prevent this from happening to anyone else.

   almost 3 months ago
2. Jason Wright ★☆☆☆☆

   Brought a pair of shoes that were on sale, but they had to come from another store (size 14). I received them four days later, checked the website and found they had been reduced again, so I rung the store to see if they could do a partial refund. Their regional manager emailed me to say that they would not be willing to do partial refund as they did not know that there was going to be another sale on the shoes. The outcome is I will no longer be a customer of Skechers NZ. Poor customer service, A very unhappy customer.

   almost 6 months ago
3. Annika Lourens ★☆☆☆☆

   UPDATE: 28/07/2025 - After the response from Skechers 3 weeks ago, I have sent an email as they asked me to, but since had no response, they probably thought I will just leave it and move on, but sorry I'm not gonna just ignore this. Paying around $150 for shoes and it hardly made 6 months! NOT GOOD ENOUGH! Purchased my Skechers Jan 2025, called the base store yesterday explaining its peeling/loosing colour, he told me you have a 6 moths store warranty and to come in today and see the manager, which I did, just to get to the store and the lady saying there is no such thing as a 6 month warranty and that it looks like I clean my shoes with Bleach, why on earth would I clean black shoes with bleach, and if so why would only one shoe fault. Not happy at all.

   almost 7 months ago

1. Kathleen ★★★★★

   Very thrilled with the best customer service given by Zach and Cayla. Talked to Zach thru phone about my concern and he was absolutely wonderful. I can even sense his smile while on the phone, even if I wasn’t personally speaking with him. Cayla was amazing as well. She attended to us with a very friendly approach. She made the transaction (exchange of item) so smooth and easy. Keep it up, the both of you!

   1 year ago
2. Guna Sekaran Kanniah ★★★★★

   We went obuy some shoes. I must admit Emma Charlotte and Ember are the kind of staff customers wd love to deal with .they were very welcoming ,warm and friendly and very helpful with constructive suggestions .all theses make a huge diffeence and impression upon us seniors. Must commend the management on choice of staff. Keep up the excellent woth the three lovely young ladies !!

   almost 2 years ago
3. Mike Taljaard ★★★★★

   I took my mother in to buy her some shoes and was greeted by a very friendly and informative Mathew who truly brought the best of the best when it comes to service.

   almost 3 years ago

1. Harshal Desai ★★★★★

   I went today to purchase my running shoes at Skechers (next to the Warehouse). The staff was very friendly and helpful. Maria (one of the staff) helped me a lot and provided exceptional customer service. She was awesome and knows her products well. Thanks Maria, I will visit again bes of WoW in-store experience and purchase more stuffs from you. Thanks for your help today, you guys have good deals going on and good merchandising.

   almost 3 years ago
2. Malayalis in Newzealand ★★★★★

   Sketchers show room for a variety of shoes.

   almost 3 years ago
3. A M ★★★★☆

   Store wasn't busy. Good range of products and friendly customer service. Left the store feeling the invoice is higher than the price displayed on the stickers on the shoes. I was informed that the shoe was mislabeled as a call-back shoes at discounted price, but the system scanned the packaging box as if it wasn't damaged. I switched my shoes, but the experience left me confused.

   almost 5 years ago

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