Great South Vets

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Reviews

1. Mani Gaut ★☆☆☆☆

   Heartbreaking Experience – Please Think Twice I took my dog here and it was a devastating experience. The staff seemed unprepared, receptionists were giving conflicting information, and the veterinarians appeared to be  inexperienced and were unable to answer my questions. My beloved Pup died due to what I believe was a lack of proper experience and an unnecessary surgery. They claimed something was stuck inside her, despite the X-ray showing nothing. It felt like they were guessing, and it cost my best friend her life. The senior veterinarian Baird seemed disengaged, almost like he didn’t want to be there, which only added to the feeling that my dog’s care wasn’t a priority. Please, if you love your pet, don’t risk them with this clinic. Look for someone truly experienced, who knows their job, and actually cares. My experience was tragic, and reading other reviews shows I am not alone. Others have faced the same lack of competence and compassion. It’s heartbreaking to lose a pet, but losing them due to preventable mistakes is grief and guilt I should not have to carry. This clinic felt more focused on making money than actually helping.

   almost 3 months ago
2. Courtnee Who ★★★★★

   Very affordable, very good communication via email (especially when you've forgotten what they've said at the consultation) and definitely are about keeping our pets happy and healthy.

   almost 5 months ago
3. Ashley Gibson ★☆☆☆☆

   disappointed, brought my dog in today for a neuter and everything felt extremely rushed with no proper care/concern. We were told he was ready, but my dog could barely walk 2 steps without falling over and going in/out of sleep. We were visibly concerned and not given any reassurance. Paid extra fee for aggression although i believe if the extra care was there that wouldn’t have been necessary, as he isn’t aggressive in nature.

   almost 5 months ago

1. Olga Ozdemir ★★★★★

   We had our dog spayed at Great South Vets. Everything went perfectly. We received all the documents and notes, and the price was very reasonable compared to the rest of Auckland. We travelled from the North especially to this clinic because of the cost. Thank you very much!

   almost 6 months ago
2. Waimarama Phillips ★★★★★

   Its super busy. They are so kind and hard working and give the most affordable pricing. No frills you get what you pay for. Its a shame that customers were rude and impatient expecting too much. I think its the best vet in Auckland. They are doing the community a service with high quality affordable prices. Best to email and they will respond when they can. Phones are constantly calling but unfortunately they have one front staff so are not always able to answer. A small price to pay for inconvinience to save 75% of what youd pay elsewhere. Website is a testament to no frills. Its like a pakn save for vet, you get good quality but the front experience is cut to provide affordable prices.

   almost 6 months ago
3. Zy S ★★★★★

   They saved our little boy whom was almost dying. He had PU surgery and healed well. Big thanks to them, especially Santina.

   almost 2 years ago

1. Mia Helu ★☆☆☆☆

   Very dirty and strong bad odor. I get that animals have their own odor but over there is a bit over the top. I sat there today looking around and thought, I’d clean & sanitise this whole place in a day and at least make it look decent. I couldn’t let any of them touch my fur baby so I left. Never going back there again.

   almost 2 years ago
2. Anita Fraser ★★☆☆☆

   This has been our family’s go to vet for years but after covid I am finding it very difficult to get an appointment. They’ve switched to a method that does not allow pre-booking. So you go all the way there, wait in line, only to be told that they’re already overbooked for the rest of the day at 2pm in the afternoon. I appreciate that their prices are very cheap but unless you have an entire day to spend waiting in line, the low costs don’t make up for the time and energy wasted.

   almost 2 years ago
3. Elaine Gong ★☆☆☆☆

   Still in shock. The miscalculation of the bill is not the point, on the bill for our cat vaccinations there was a collar that another customer bought for her dog. The terrible thing is that they gave wrong medication, twice!!! We discovered it in time for the second time, so it was changed immediately. But also the same time found that last time they gave the wrong medicine for treatment. We were given 250mg tablets instead of 50mg tablets which should we have, a full five times the dose!!! At this time, my kitten has been taking the medicine for two weeks! She was only 8 weeks old when she started taking the medicine, and her weight was less than 1kg. The staff kept apologizing, saying it was harmless, do you believe it? If it is harmless why we need the prescribed dose? We all know that antibiotics must not be taken in excess, otherwise it will cause lesions in the body and cause toxic reactions, which can affect the nervous system, urinary system, blood and digestive system or liver and kidneys. You are professionals with more knowledge than ordinary people, how can you lie to customers like this? We are so upset and don't know what to do, maybe irreversible damage has been done to the cat.

   almost 2 years ago

1. Jayne Pritchard ★☆☆☆☆

   Do not recommend you are paying for the value of care as low service. Horrified by the surgery and cats smelling of saturated pee to be sitting on a newspaper when I left a training pad for them in the carrier. They looked beautiful going in and healthy, came out looking like scruffs! No call or message to notify of pick up. Took us 4 weeks to get these stray kittens looking domestic, to looking and smelling worse than what we got them! Horrible

   almost 3 years ago

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