Swanson Rd Veterinary Clinic

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Reviews

1. Mimi ★★★☆☆

   I recently visited Swanson Vet for the first time to have two of my dogs euthanised. I want to sincerely thank the lady who administered the injections she was incredibly gentle, soft spoken, and understanding during one of the hardest moments. Her compassion truly meant a lot and made a painful experience more bearable. Aside from that, I was very disappointed by what happened immediately after the first dog was put to sleep. We were given a few moments to say goodbye and have a final moment with our beloved dog, but during this time a receptionist knocked on the door asking us to pay right away. This happened in the middle of our goodbyes. (Ofc we did it out still but really i want to leave this review) I found this extremely upsetting and insensitive. It would have meant so much to be allowed to finish our private moment before being approached about payment. Waiting until we left the room or allowing us to complete our farewells would have been far more appropriate. It felt rushed and took away from a moment that can never be replaced. While I appreciate the care shown by the vet nurse, I hope the clinic can be more mindful of timing and sensitivity around payment during euthanasia appointments, as these moments are deeply emotional for families.. EDIT; We were fully aware of the payment requirements and clearly communicated to two staff members that we would be paying for the cremation, which we were more than willing to do. Payment was never the issue. The issue was the poor timing and lack of coordination, which resulted in us being interrupted during our final goodbye. If payment was required beforehand, it should have been taken prior to the appointment starting not halfway through an emotional and irreversible moment. That responsibility lies with the clinic’s process, not the client. I also find it concerning that the response states SPCA was informed and policies were updated. In our case, SPCA did email the voucher directly to the clinic as instructed. Despite this, there was still a lack of clear communication and follow-through, and our own attempts to communicate with the clinic were not acknowledged. I personally emailed the clinic to correct a detail I had mistakenly provided about my dogs and received no response. This further reflects the lack of communication and follow-through we experienced. To clarify, during our phone call we clearly discussed that SPCA was providing the vouchers and that these needed to be emailed directly to the clinic. I relayed this information to the SPCA representative exactly as instructed. While explanations about past experiences with other clients were provided, they do not reflect our situation and felt more like justification rather than acknowledgement of mistakes made. In situations like euthanasia, sensitivity, clear communication, and accountability are essential. The veterinarian who performed the euthanasia was gentle and compassionate, and for that I am grateful. However, the overall experience and follow up handling could have been managed far better. I hope genuine reflection takes place so future families are not put through the same distress.

   almost 3 months ago
2. Kelly Johnson ★★★☆☆

   We came here to put my 15yr old cat to sleep. I was upset of course. When my bf came to check us in the Receptionist said that he was already deceased ( even though he was alive in the car) they spent a good 10mins confused with the system until they spoke to the vet and said yes it's an emergency of course we can do it today. The vet was 10/10 lovely. It was a very calm and beautiful event.

   almost 10 months ago
3. Amiria Aperahama ★★★★★

   Affordable. Great care. Compassionate. I brought in 2 litters of kittens that were so sick. Marie the fantastic receptionist got me in quickly as she realised it was an emergency. One kitten hadn't gained any weight for a week (very bad news. They should gain 10grams a day) The kittens came in multiple times for ringworm, being sick, trouble eating, being weak etc. Danielle and Sue were amazing vets. I was never rushed when I took the kittens in. They were thoroughly checked each time and the care they received was so compassionate and kind. One kitten looked like he wasn't going to make it. Dani did everything she could including letting me know I was doing a great job (which really helped) and the kitten needed to be fed every 2 hours for quite some time, plus given subcutaneous fluids, round the clock monitoring and more. Well, every single kitten made it. I truly believed it was because of Swanson Vets. Today the tiny kitten who couldn't gain weight and was smaller than a tiny syringe is now hanging off my curtains living his life to the fullest and giving me premature grey hairs. Danielle and Sue are fantastic vets and Marie is the best. I wont go anywhere else. 1st photo The little kitten who wasn't going to make it. Could only drink less than ¼ of a teaspoon of kitten milk.Very weak, very smol 2nd photo: The little kitten WHO MADE IT!

   almost 2 years ago

1. mike Heinstman ★★★★★

   Wow these guys were amazing. Dr Danielle was simply the best. Took my mums cat Coco Chanel there because she was very sick . Trudy on the desk also was absolutely wonderful Highly Recommended

   almost 3 years ago
2. Mary Molia ★★★★★

   I highly recommend Swanson Vet to any pet owner who wants bang for there buck. They are so welcoming and the service is #a class. I just love how they don't rush through consultation with your fur baby and they thoroughly check them to make sure they are well and healthy. Both my Boys are registered here and I wouldn't take them any where else.

   almost 3 years ago
3. Ian Holmes ★★★★☆

   Our cat needed attention with an injury, appointments were unavailable for over a week, however they put us on a list for anyone canceling, we were contacted the same day for an appointment the next day. We were very grateful for their service attention and follow up call to see if cat was all good. Fortunately the cat is very happy healing well and back to his normal self.

   almost 3 years ago

1. Kevin Park ★★★★★

   Due to moving house, I chose to come here because it was closely located and I have nothing but praise for my first experience. My cat was seen by Dr Danielle for his annual vaccination and checkup. Dr Danielle was super friendly, gentle, patient and took utmost care of my cat as if he was her own. It only took a few seconds to see and feel her genuine passion and love for pets. It was an overly positive experience and I already look forward to next year's vaccination.

   almost 3 years ago

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