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“A regular client of Excelsa Pharmacy for the past three years, it is time for me to leave a positive review, on the back of some of the negative commentaries I have read. I can vouch that the personnel at Excelsa Papamoa Sands is great at 95% - yes, you may encounter that one staff member who is not as engaging and friendly as the others, but rather than focussing on ‘Misery’, I prefer to focus on the rest of the team who are absolutely awesome. The Pharmacists are always busy and deliver a service that is accurate, rapid, and professional. They will also step from behind the dispensary to come and talk with a client and/or assist the front desk when they are busy. Then we have the front counter/retail team, and in that team are some exceptional people - unfortunately I cannot remember all their names, however, one person stands out in my book and I would try and get served by her every time I go there. Her name is Tayla. Tayla is always smiling, friendly, very professional and will go out of her way to assist you and find exactly what you are looking for. Tayla is an asset to this business and she has a great future within the industry. So if you do go to Excelsa Pharmacy, keep an eye out for her. Finally, you, as a client/patient, remember you’ll get out what you put in, in other words, if you are grumpy, not smiling, rude, and generally not a nice person, don’t expect the members of the staff to be pleasant back. Sure they will try, but it is up to you, the client, to also be pleasant, and if they’re not greeting you the moment you walk in, realise that they may be busy and even though you are important, the world is not peripheral to your belly button, so, smile, be patient, and see the impact it has on others.”

“Good service friendly staff reasonable prices and no appointment needed just walk in and wait.”