Pet Doctors - The Gardens

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Reviews

1. Kevin & Diane Childs ★★★★★

   We highly recommend Pet Doctors - The Gardens. From the ladies at reception to Leigh the vet who took exceptional care of our much loved Rainbow Lorikeet, Ollie. All concerned including other vets who made it possible for Leigh to spend the time with Ollie went above and beyond in the level of service we received. The ladies who answered both calls we had to make explained what they could do for us to get an urgent appointment for our wee girl and delivered beyond our expectation. We really appreciate the empathy and support shown for Ollie who sadly had just become too ill. Trying to find a vet in Dunedin who had some knowledge of birds was impossible but Leigh was more than happy to see Ollie, I don't know what we would have done without her. Excellent handling skills, good knowledge or did the research to do the best thing for our 21 year old Ollie and kindly even followed up with a phone call after our first appointment.

   almost 4 months ago
2. Fiona Owers ★☆☆☆☆

   Wasn't that stoked with the service today after picking up prescription diet for my very old cat. Felt like a bit of an inconvenience and not welcome because we weren't "clients'.

   almost 4 months ago
3. Merlin ★★★★★

   Very helpful, professional and considerate staff! Had to put one of our cats down after he was hit by a car (still alive!). Horrible incident, cried for 2 days. Thank you to whoever dropped him in aswell! Got to say goodbye atleast. Received a handwritten card form them the other day - very sweet. Thank you so much for caring for our little Toastie! ❤️

   1 year ago

1. Irene West ★★★★★

   My cat of 15 yrs was ill, Pet Doctos were wonderful, so patient with me and my silly quetios. Even though they were booked solidly, they went out of the way to help my cat and and to make sure we knew what was happening with him

   almost 2 years ago
2. michelle kilgour ★☆☆☆☆

   They appear to put profit before animal welfare. I had to use this place for an emergency nail removal, and after telling them I only had $400 (they charged $150 just to walk in the door AND $38 for ridiculous chatvet you HAD to call before they'd even see us) the vet then actually said to me.. "well, we could try to rip the nail off without sedation, but that won't go well". This is coming from an actual vet. So they did the procedure on the "cheap", which included handing me my unrecovered dog (it would cost more to have Sam recover on site properly because that would take more of their time). I'm disgusted at this practice. Never again.

   almost 2 years ago
3. Jude Brown ★★★★★

   Great staff, from reception, to groomers to vets. Absolutely great with our dog.

   almost 2 years ago

1. Gillian May ★★★★☆

   The vet consultants I usually have are so kind and gentle with my cat. Especially the nurse with an American accent - by the end of the consult she had Ebony on her lap begging for more treats. I did have one experience when it came to booking her in for a nail trim - the nurse didn't seem to want to do this at all and had attitude when my cat became pretty vocal about this (she's a rescue; that loves to chat and hates her paws being touched) just needs a little bit of extra re assurance; I removed a star for this experience. However the nurse I spoke about previously is fantastic and so are the rest of the staff; they will go out of their way to ensure your pet is looked after - (allowing my partner to drop her off in the morning if she needs to be there during the day and picking her up later for example). Overall; only a ounce of negativity - this is a good clinic.

   almost 3 years ago
2. Jade Norton ★☆☆☆☆

   I am very disappointed with the after hours service we had when my darling wee kitty had to be put to sleep, they had no compassion whatsoever when I asked for an ink print of his paws and if my caster could come in the next day to cast his paws like our normal Dunedin vet normally allows with no issues, They said I had to contact the crematorium and organise it though them, so I did but the crematorium had no record of my wee man, and couldn’t find his body, but we since found that he was a put under his original name and not both names I had given the vet. I was also very disappointed that he had been sitting at the vet for 3 days so there was every opportunity for us to get him casted there but they flat refused, shame on you gardens vet never again will I use your services, you have caused unnecessary stress and devastation to our family

   almost 3 years ago
3. Tracy Pleasants ★★★★★

   Our regular Vet for our dog. They are great at what they do, I just wish there was more availability to get in quicker. Would definitely recommend.

   almost 3 years ago

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