Merchant 1948 Riccarton

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Reviews

1. Tanya Mehta ★★★★★

   Abby’s customer service is amazing. Even though she was helping many customers at the same time, she remained very calm.

   almost 3 months ago
2. Sam Hay ★★★★★

   I don’t usually leave google reviews, and I rarely ever buy heels, but I treated myself to these for my university graduation. I couldn’t find these in store anywhere, so took the risk ordering them online, all the way to Auckland from Riccarton. To the staff that wrote the letter with my shoes, as well as packed them up and sent them - thank you so much. I didn’t expect them to arrive so quickly, and also with a little note alongside them. My shoes that I ordered were the last ones in the company - and they tried to contact me about a small, unnoticeable issue with the shoes. When they couldn’t reach me, they sent them anyway with a note explaining the “issue”. They also put a shoe protector spray with them, to make sure I can take care of them well. Totally the right decision, and the communication was great. So thank you to the lovely people at the Riccarton branch, you made my entire week, and made sure I got the shoes I wanted for my graduation!!!

   almost 5 months ago
3. Mathew Adamson ★★★★★

   Got served by kyla a couple of days ago We went in to look at shoes ( no intention of buying anything on the day ) but received some of the best service i’ve had in a long time so we ended up leaving with a few pairs so happy with the experience will definitely be returning to this branch again next time thank you

   almost 7 months ago

1. Gibson McMurdo ★★★★★

   Honestly, I hate shoe shopping and finally got out of the house to grab a pair of boots. I just have to say I will be continuing to shop at this location, the manager is fantastic a real testament to the team. I worked retail when I was younger and I can tell you she’s doing a great job thank you to the whole team.

   almost 8 months ago
2. Juliana Serafim ★☆☆☆☆

   Be careful with staff there, the manager couldn’t be polite or have some respect with me when I brought a faulty item for review. We don’t pay 10 dollars for the shoes to not have the right to understand why they are faulty and if they have any sort of warranty. Very disappointed by the horrible customer service that I had.

   almost 2 years ago
3. Bo Metcalf ★☆☆☆☆

   Very bad customer service! cheap quality and uncomfortable shoes .Waste of money.

   almost 2 years ago

1. Kateryna Stasiy ★☆☆☆☆

   Absolutely unprofessional staff. If you have some issues with purchase, contact help center. They will try to help. Don't waste your time to try to talk to staff in the store. Useless!!!

   almost 2 years ago
2. Uday Kumar Mudumbai ★☆☆☆☆

   Very bad customer service! Over priced, cheap quality product. Waste of money. Went into Riccarton mall store to complain/return the shoes I have bought 5 months back. They can see that the shoe was faulty and say “we don't know what you have done to that” When I was buying the Sales rep said you can use whatever wipes to clean the shoes. Now the manager cant guarantee what the sales rep guaranteed? Would expect more responsibility from the Manager. Probably I should find the sales rep sold this to me 5 months back? Not recommended !!

   almost 4 years ago
3. Mark Lincoln ★★★★★

   Today I met my new favourite shoe brand, my new favourite shoe store, and my new favourite shoe salesperson! Shoes by Bullboxer, sold by Melissa. Gave great advice in a friendly way and had all the time in the world to make sure I got a pair that I was happy with. Looking forward to going back there when I need a new pair.

   more 6 years ago

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