Big Thank you to all the staff at the Cat Vet, Ian, Laura, Emma and Charlotte and all the lovely staff, they are the most friendly and kind staff ever. An accident happened while my cat was chasing a fly, I had to bring him in and had one of his K9 teeth removed. The whole procedure was excellent, my cat was well taken care of and they kept me updated with everything. Definitely recommend the Cat Vet to everyone who needs a good vet service.
J Byhring★☆☆☆☆
Our experience with the clinic was deeply disappointing. The cat, our boy Rascal deserves better. He was extremely stressed, yet we were not allowed to stay with him—even while staff remained in the same room. On the morning he was clearly deteriorating, we were still asked to leave. This was heartbreaking and hard to understand.
We found Rascal eating wood pellets( a type of cat litter) and obviously starving, but were told he “was not hungry” and were stopped from feeding him his favourite fresh pasteurized meat we brought. Watching a critically ill cat be denied basic comfort was incredibly painful.
His red blood cell count kept falling, yet we received no clear diagnosis, no explanation of the anemia type, and no treatment. Being told there were “no medicines for anemia”.
Blood transfusion. We really needed a blood transfusions to buy some time for the further diagnosis and medicine treatments on Thursday. We called the clinic several times. You told us that the cats blood type is really complicated and it’s difficult to get donors. You can contact blood banks but it will take 4-5 days to get.
You told us the cats blood type is really complicated. But there’re only 3 types which is A, B and AB.
Later, we learned that the New Zealand companion Animal Blood Bank can fly emergency supplies within hours in Christchurch, and we also had another healthy cat available as a potential donor.
After Rascal passed away, we received a call suggesting that treatment options were limited because our initial payment was only $1000. Yet on Thursday, we were told the $1000 was merely a deposit covering Wednesday through Thursday, and that additional fees of $2000–$3000 could be charged for Friday’s care.
On Friday morning, when Rascal was clearly dying in your clinic, the clinic did not charge additional costs and asked us to take him home to spend his final hours with us. To later imply that financial limitations prevented treatment feels inconsistent and distressing—especially since basic medications for anemia could have been administered.
We left with the heavy feeling that critical opportunities were missed. Rascal deserved better, and we will carry that with us for a long time.
Hannah Smith★★★★★
We just registered with The Cat Vet on Bealey Ave, and wow — what an incredible place. From the moment we walked in, the team was so kind and gentle. They spoke softly to our cat, gave him treats, and made sure he felt completely comfortable (which says a lot because he usually hates vet visits especially after the weekend we had at the after hours on Antigua street!).
You can tell they genuinely adore animals — they don’t rush, they explain everything clearly, and they treat your pet like your child. It’s such a relief knowing they also handle after-hours care themselves, so we’ll never have to move our cats around when they’re unwell again.
They’re everything you’d want in a vet: calm, compassionate, and completely dedicated. Honestly, just amazing!! ☺️
Hannah★★★★★
If your cat is like one of your kids and you want the best care for him/her, then Dr. Ian Ross is the vet to go to! He literally brought our cat back to life after a traumatic experience elsewhere! He is so gentle with cats and you can tell that he really cares about them! He has extensive experience both internationally and in NZ and knows everything about cats, the latest treatments and medications out there. He also knows all about FDA black boxed drugs (being Canadian) which makes us feel comfortable when discussing the treatment options for our cat and in the end his treatment is always spot on and we know that our cat is in good hands. Dr. Ian is the only vet that we trust 100%. Thank you!
Deborah Magee★★★★★
Highly recommend - this is the best vet for your cat in Christchurch. Our rag doll cat, Gus has had some bladder issues recently, which has meant a few visits and follow up calls. Dr Ian has been extremely knowledgable, calm and always patient and understanding with our questions. All of the staff are welcoming and compassionate and clearly dedicated to the wellbeing of their patients. They've made a stressful time much easier and we are grateful for the care the Cat Vet has provided. Thank you so much!!
Chrissie Mackenzie★★★☆☆
I booked for a nail clip only, with a nurse and was charged $55. When the receipt came through, it stated - nurse consultation - $35 and nail clip - $20. I never asked for the consultation and believe that your clients should be made aware of this beforehand so they know what they are paying for.
Sebastian Boyle★★★★★
Your cat will be in friendly, safe, knowledgeable, gentle and compassionate hands here. The team make what could be a stressful experience as easy as possible. They provide great advice, and you know they truly care about every cat that comes through their doors.
Olivia★★★★★
Absolutely wonderful staff. Ian is fantastic and always patient and caring when explaining any health issues or concerns. I’ve had to call several times for emergencies, both during and after hours, and I’ve always had a quick, empathetic response, and have been guided through whatever needs to be done. Could not recommend more highly!
James Sleeman★★★★★
I could not have asked for a better team than The Cat Vet ensemble, the care of Ian, Kathy, Niki, Kate, Michelle, Delwyn and others has been amazing for the nearly 5 extra years they helped keep my geriatric in good health for after bringing her in for a problem that the other vets just could not solve. Christchurch's cats, and we their indentured servants, are incredibly privileged to have you all.
New Review
FAQs
What is the address of The Cat Vet?
The Cat Vet is located at 93 Bealey Avenue, Christchurch Central City, Christchurch 8013, New Zealand
What is the phone number of The Cat Vet?
You can contact The Cat Vet at +64 3 595 1184
How can I get to The Cat Vet?
You can find directions to The Cat Vet by following this map link
