The Doctors Middlemore

Reviews

1. Pooja Devi ★★★☆☆

   I really did not want to leave a review here but since its happening all the time i can not find anywhere else to leave my feedback. Except this one receptionist, the other receptionist to nurse and doctors are very nice like really nice. And this nurse, she is from philippines is extraordinary, very kind and nice. The receptionist needs to understand she is their to help us. That is there job. Not that we asking for a favor but isnt that what the assignment is? I respect that you are near to retirement but that does not allow you to give us that face, that look, that way of talking then giving that expression of why we there. I though was only me but when i told my husband, how a receptionist always makes face, he asked me "that old lady". So its common. Please if we dont come there u wont have ur work. if u over working talk to ur boss. It was ok u did it once or twice, we understand we all have bad days, but u r just like that i think u should reconsider please.

   almost 7 months ago
2. Alisha Aiyub ★★★★★

   Always have a really good experience. The reception manager has always provided and exceptional service. Communication between the doctor and patient is done very effortlessly. Would recommend using this practise as the service is always good.

   almost 10 months ago
3. Monisha Riza ★☆☆☆☆

   Really disappointed with my appointment last week. Unfortunately I couldn't make it for my appointment and I was informed via text message that I could reschedule or cancel as long as I inform. I got an abrupt intimidating email by Alice (receptionist/admin. She said I still have to pay $19.50 because all appointments need to be cancelled 24 hours prior. I spoke with reception manager Renita Nair but she wasn't helpful at all, in fact she tried to defend Alice saying she informed you about everything which was a blow on the face! That girl Alice confronted me with an attitude saying I wasn't rude and her manager Renita was right there listening to everything. Renita informed me via email that we sent text message that says you have to give 24 hours notice but no it doesn't say that. Really upsetting experience after being with doctors for over 20 years. Somebody please look into this matter..receptionists attitude is very bad there and they need to be disciplined. There was a post about them on social media as well..lots of people are getting out of middlemore doctors because of them. Not all of them are like that, only some but manager shouldn't support their behaviour.

   1 year ago

1. Rachel Leigh ★☆☆☆☆

   I’ve been with this doctors for over 9 years now & I haven’t been to see them for a while because you have to wait 3-4 hours every time! And if you want to get a hold of them via phone good luck. You will wait almost an hour & they pick up say hello then hang up on you, the same thing will happen 3 days in a row anytime of the day that you call. I’ve drove from my house still on hold for somebody to pick up, Knocked on the door & told the receptionist to pick up the phone because they were chatting up a storm. She answered with attitude. I can see why all the old nurses left, they were great & so are most of the doctors but the management are doing something wrong. Sometimes you only have 2 doctors on shift with the waiting room full. People in their cars waiting or kids coughing in the waiting room. Appointments getting canceled or you arrive 10min early for your appointment & still wait another 30 mins to see your doctor. STAY AWAY FIND ANOTHER DOCTOR… Edit…3 months later since first review @9:10am today I put my name down with 1 walk in doctor on & 4-5 docs for appointments! @ around 10:30am 1 more walk doc was on the board! It’s now 2:57pm still waiting for a doctor to see me! That’s 6 hours of waiting! Management need to sort out this issue asap! I understand there is a lot of factors in the situation but something needs to be done! New nurses & receptionist are great this time!

   almost 3 years ago
2. Swastika Kumar ★★★★★

   5 star for Nurse Anna (Filipino ethnicity) I wanted take a moment to express my sincere appreciation for the excellent care you have provided on my recent visit. Your attention to detail and willingness to listen to my concerns were truely impressive. Anna was very professional, kind and empathetic. However one of the receptionist was very rude when I approached her as the doctor forget to prescribe one of my medication, the receptionist rudely stated “wait at the door and ask doctor when he comes out “ patients sitting around were also shocked with the behaviour” . While I was waiting outside on crutches nurse Anna saw me and ask if I need any help, she put a message for doctor for me. Thank you Nurse Anna I wish and hope their can be more Anna at clinic who can make difference in to people life.

   almost 3 years ago
3. El Kay ★☆☆☆☆

   It’s really not normal to not be able to get through to your GP. Getting through has been harder than calling the IRD and my bank. I really like my GP so I haven’t moved. I’ve left messages and no reply. It’s so weird. I’m not even mad, just confused.

   almost 3 years ago

1. Everlasting.Inner.Beauty ★☆☆☆☆

   I have never been so frustrated!! Or one to complain and write a review but I am today ! Got here at 12pm was told 3 and a half hours waiting time for my partner to be seen by a doctor . Cool no problem. Me and kids waiting in car. STILL WAITING AND ITS 6:57PM !!! 1 STAR IS WAY TO MUCH FOR THIS PLACE !!! This is ridiculous!!!!

   almost 3 years ago
2. Lou Sassole ★☆☆☆☆

   Absolutely useless, cancelled my booking without informing me. Managed to see a nurse who then told me I have to come back in 4 days when a doctor will be free. 0 stars if I could.

   almost 4 years ago

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