Soul Bar & Bistro

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Reviews

1. melandjoe ★★★☆☆

   It’s the time of the year .. busy places and restaurants and we do get that! Made a booking at this restaurant as it’s a special birthday of my husband - 12/12 ! Booked it and we got a table for 2 next to the kitchen and the floor is moving every minute! I personally been to big corporate dinner here before COVID - and it’s always great , service and food - that’s why I booked it again after couple of times been here and obviously after thinking of all fine dining in Auckland that we’ve been I give this a go last Friday! We loved fine dining , overseas we been to Hells Kitchen in Vegas so many times, (Gordon Ramsay) been to LA best fine dining and SF where we are originally from! So we expect Soul can be bit better in Auckland. In Auckland so many fine dining we been as we go mostly weekly for this. But last Friday big big disappointment on my husband’s special birthday ! I was very disappointed bring him here because I thought I made a booking earlier and get a nice table and I’m ready to spend money as always! Wow takes us so long to be served- drinks and good was ordered hours ago and guess what it arrives 2 hours! Until I called one of the manager why the hell food takes 2 hours.. and he said very busy ! Thinking as I’m a luxury retailer, we know it would be busy , why not make a plan so service can be better isn’t it? Long two hours for the good and the waiter - Slade his name was , lack of customer service! Gave us ne u and never came back! I have to call someone to get us a drink! Staff should be trained especially on places like yours wherein it’s not cheap and we have money to spend ! Slade is everywhere and looks like serving big table so he can get a tip !!’that’s how it looks like! I know because I work in retail management! Moving forward after I called one of the manager forget his name, all he wants is to resolved the issue by offering us free drinks, desserts.. or whatever! Told him we are not here for discount, giveaways and free drinks or anything, we have lots of money to spend- but why in the hell takes 2 hours for our good- even drinks? We ordered hours ago! He said he will check kitchen and he will see what’s going on! He is nice but seriously very very disappointing! I know Soul is a must visit with people who don’t care about service! Yes food is great ! Service is sucks! Slade should go for more training because he looks foreign and he has to remember he is here in NZ! We actually feel we are at Denny’s! NZ always disappointing when it comes to service! Every 6 months we travelled I overseas and fine dining is always good and great - we give tips and we don’t mind! Hawaii, Vegas,SF, Australia, Mexico and even Thailand the best fine rooftop dining they have best service! But Soul can do better! NZ has lots of fine dining but most of the times we are quite disappointed! More training for your Slade the one who serves us probably is best for him. He should not be working there if he doesn’t know what customer service is all about! Really sorry to write this review because it was very disappointing! Again , we don’t need anything free- all we want is expect what to be expected - great service no matter how busy you guys are. And it would come down to management!!! It’s not all about getting tips and commission and bonus.. that’s a plus but be sure your staff is trained!

   almost 3 months ago
2. Sherie ★★★★★

   We loved the menu and our waiter Slade was the best! We had the oysters, tuna crudo, tiger prawns, green goddess salad (to die for!), and risotto. The bread was amazing as well. Stays busy so make reservations.

   almost 3 months ago
3. Charlie Melvoin ★★★★★

   We had the perfect lunch here with our two kids (5 and 7). It’s a great ambience right on the waterfront, and the menu has tons of healthy options. Service was cheerful and fast. Loved this place in our first day in Auckland.

   almost 3 months ago

1. Angelique Fris-Taylor ★★★★★

   I love Soul Bar, and this time it was a tuesday lunch with the girls. The food is consistently delicious and full of flavor. This time we enjoyed: Scampi cocktail, jalapeño & lime, Ricotta filled tortelli, sunday sauce, calabrian chilli Tuna tartare, calabrian chilli, oyster mayo, potato galette West coast whitebait fritters, lemon butter. We will be back!

   almost 5 months ago
2. Natasha Sharan ★★★★★

   We dined at Soul Bar for dinner. Our server Liz was very lovely and attentive, she made us very comfortable and answered our questions gracefully regarding the menu. All the dishes were well presented, fresh and flavorful. Good mocktail selection to, which was a nice surprise. It was a weekend evening so it was fairly loud but great, lively atmosphere for an inner city restaurant. Bathrooms were clean and tidy, rest of the staff were friendly too.

   almost 8 months ago
3. Michaela Kim ★★★★★

   Beautiful view, fantastic service and nice food! The staff members were exceptionally accommodating and friendly. They provided right service and offered more of what we needed. Loved the Pâté and the unique textures of food for tuna was creative! Definitely will go there again. Had such a lovely dinner:)

   almost 2 years ago

1. Joy Wang ★★★☆☆

   Good location, nice view. The service is average and not very caring. For entrees the calamari was very bland and slightly too tough, while the yellowfin with kimchi was too heavily flavoured with a combination of flavors that didn’t work well. The highlights were the main courses. The snapper was pan-fried just right with a complementary lime dressing, while the pappardale was quite heavy but very flavourful. The dressing on the charred brussel sprouts was far too tart but the sprouts were well-cooked. Overall the price is relatively high, although the mains were quite good.

   almost 2 years ago
2. Tammy-Jade Collymore ★★★☆☆

   Soul Bar & Bistro is conveniently located on the Viaduct with pretty decent views and a pleasant ambience, I got there right as they opened, so there was no wait for seating. The waiter was delightful, with a great sense of humor. The appetizers, Salt & Pepper Squid along with the Natural & Beer Battered Oysters, were delicious, and the drinks were fantastic. However, we were disappointed by the main dishes; they were super salty and just didn’t hit the spot. Maybe we should have chosen something more classic like a steak. Despite the lovely ambiance, the mains and the almost $300 bill didn't justify our experience. There are many cheaper dining options on the Viaduct and in the CBD that offer similar or better choices at a more affordable price.

   almost 2 years ago
3. Basil Basil ★★★★★

   One of my favourite restaurants in Auckland, Soul Bar who consistently delivers on all fronts, be it the delectable cuisine, impeccable service, fantastic location, or the extraordinary staff who are always friendly and attentive. Thanks team

   almost 2 years ago

1. Kevin Chan ★★★★★

   Delicious meal. All dishes ordered were great. Nice presentation and all very tasty. The restaurant has a nice atmosphere and the wait staff were all extremely attentive and coordinated. Had a very enjoyable evening.

   almost 3 years ago

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