Waterworld Aquapark

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Reviews

1. Jon Erick ★★★★★

   Best workout without working out. Don't realise how much exercise you get until all the adrenaline and excitement wears off and the two day later muscle aches kick in lol best time with my kids and missus. Smiles all round. Definitely best to go at high tide

   almost 2 years ago
2. James Dunn ★★★★☆

   Very happy to receive a refund after cancellation with no fuss from this crew. After reading the atrocious reviews I was expecting to have to fight for it but was pleasantly surprised. I followed their instructions and gave the requested information.

   almost 3 years ago
3. Gabrielle Findlay ★★★★★

   Fantastic fun! My boys and their mates love it. So amazing to be able to be out in the sea jumping off onto the air pillow, and running on the ocean. Such freedom and glee. The smiles on all the kids' faces coming out at the end says it all. Highlight of their holidays every year - tickets have been part of their Christmas presents the last 2 years. The young adults doing the life guarding are chill & full of that renowned kiwi practical, common sense, so there's no tension out on the inflatables, just fun. Good sensible safety briefings. I do booking through the app and it's really straight forward. We had tickets left over after last year's weather cancellations and no issues using them this year. As they suggest check tides, high tide for older kids, low tide for younger ones.

   almost 3 years ago

1. J Archer ★★★☆☆

   We had a great time. However there was only one staff member when we were on and there was over 50 people on the park. My son slipped between the platform and the smaller pillow jump and was out of site for about 30 seconds while I searched for him. He came out safely and was shaken, his head was not beneath water, but as I couldn't see him it was a bit panicking. The staff member has no idea as she had so many people to watch. We still loved the rest of our time and just avoided that part.

   almost 3 years ago
2. Abi H. ★☆☆☆☆

   I went on the morning session yesterday at Brown's bay and experienced disgusting behaviour from staff. A "lifeguard" grabbed me from behind, lifted me by my life vest and threw me in the water while I was resting. I was totally shocked, felt assaulted and violated. The lifeguard also just ran off and did not check to see if I was okay after he pulled that stunt and when confronted, their excuse was "they're allowed to do that and it was part of the safety briefing". I was not told that during the safety briefing and did not receive a sincere apology when it was clear that I did not consent and did not appreciate what they did to me. When my group complained at the tent, another staff said that "lifeguards" tend to have a bit of fun and do that but we're allowed to say no. That is unbelievably ridiculous and a big health and safety hazard. I was not given the choice to say no. I was assaulted but it was all excused for the reason of "it's all just for fun." We're also all supposed to be physically distanced as much as possible and the only time I expect a lifeguard to physically handle me is when I am in danger and in need of help. Waterworld Aquapark, you say safety is your top priority and yet you allow your staff to run around recklessly and assault people and the biggest irony is that a "lifeguard" did that to me. How can you let irresponsible people be in charge of other people's lives? Unbelievable. Please review your health and safety regulations with your staff if you continue to operate in the future because the current situation is seriously concerning.

   almost 4 years ago

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