Bachcare The Holiday Home Co

Reviews

1. Sharyn Robertson ★★★☆☆

   Stayed in a central house Townside Treat in Helwick St Wanaka. We were there to celebrate Christmas early with my children. The accomodation was what I had expected but the partying next door till after midnight and the weed eater and hedge trimming that started at 7.00am on the Saturday morning and went all the way through constantly till midday was very frustrating. We were there to enjoy peace and quiet while opening xmas presents and breakfasting. Also people walking through the property that did not even bother to knock on the door and apologies . Very disappointing.

   almost 2 months ago
2. Avnesh Prasad ★★★☆☆

   The bach location of Papamoa at beach Road at paradise Beach point was perfect, and we really enjoyed the stay overall. However, there are a few important things that need to be addressed: • The body wash was almost empty, with only a very small amount left. • No extra toilet paper was provided. • No extra towels were available. • The waste disposal was not working. If these issues could be sorted, it would make the bach a very nice place to stay. Thank you for your attention to this.

   almost 3 months ago
3. Margot Tindall ★★★★★

   Best weekend ever. Loved the location. The bach was perfect. Some really thoughtful extra touches. Extremely comfortable bed. Gorgeous bathroom products. First time outdoor bath user. Awesome!! Highly recommend this place.

   almost 3 months ago

1. Nadine Bailey ★★★★★

   We booked the Hatepe Lake Taupo Retreat for my son’s 13th birthday as a treat for he and his dad, and a buddy to go fishing. What a little cutie this place is- the boys had a wonderful weekend and caught lots of trout. Bachcare were really on to it as it was quite a spontaneous/last minute booking and they were quick to make contact and let us know it was available and take payment. From there we dealt with the property owner, Simon, who was very helpful giving us some great intel about fishing in the area. This is a lovely wee Lockwood bach that’s been in the family for 40 years- and it does feel homely. Very close to the lake and the traffic from the main highway wasn’t an issue re noise, as with homes built closer to the road. We can’t wait to visit again soon! Thanks Simon and family for making this wee gem available!

   almost 4 months ago
2. Lucas Braga ★☆☆☆☆

   We booked a house for my mom's birthday around 20 days in advance, but we had can cancel a day after the booking, we ended up losing $1000 because their "30 days policy" which was not even mentioned. In comparison we've used AirBnB many times before and this has never happened.

   almost 2 years ago
3. Adele Gordon ★★☆☆☆

   Wow Bachcare team, where did customer service go as well as any form of empathy? Feb 2, 2023 we made a booking for a Wanaka Home of substantial cost for 12 nights from 31/7/2023 for the purpose of skiing. On April 3, 2023 I was advised by their customer support team to write an email outlining the reasons for wanting to reduce our stay to 7 nights instead of the 12 booked so Bachcare could present to the owners. On April, 5 I received a very patronising email from Bachcare and decided to contact their support team to ask if the owners had actually been spoken with or sent the email. Apparently not, as their management make the decision and obviously can't be bothered. Clearly their customer support team are ill advised. I understand the owners of property live in NZ so contacting them is not hard would you say? Given the time frame between April and August it is certainly possible to re-advertise the property for the 5 nights and consider a reduction given the time frame without losing the desposit. Property owners I think you can do better than Bachcare to look after your holiday property. They do not represent you well. Bachcare, you have to hunt through your T's and C's to find the relevant information one is looking for. My beef is that there is not one little bit of empathy in order to assist. This circumstance would have to change before I would ever consider using Bachcare again. Sorry property owners.

   almost 2 years ago

1. Jono M ★☆☆☆☆

   Customer service ruined our experience, they were well aware that the worst cyclone in NZ was here and still expected us to stay there the full weekend despite cyclone arriving. My family and I were hesitant to stay for the duration of the trip (Fri-Sun) in fear of getting stuck up there, asked bachcare if we could have a refund due to warnings of land slides and flooding, bachcare refused to help or work things out. Only spent Friday night at the Bach to try and make the most of it, but didn’t get to spend half of what we had paid towards the Bach before leaving Saturday when the cyclone arrived. Still declined our refund request.

   almost 3 years ago
2. CJ ★☆☆☆☆

   One of the worst customer service experiences I have ever encountered. Made bookings (2) in June. Bachcare required a $750 bond for the second property immediately on booking, 6 months before we were staying. They told me balance would be charged to my credit card in November. In November received an email saying payment hadn’t been made and if I didn’t pay in 24 hours bookings would be cancelled. Rang, policy had changed, no longer deducting credit cards, payments had to be made on line. Had told some clients of this, not others. We had an issue at one properties which required the owner to be notified. Contacted Bachcare four times over 4 days, they promised twice to have someone call; never heard from any one. Ten days after we left got an email from Bachcare saying there was some damage, and bond wouldn’t be repaid until this was sorted. I contacted the owner, she was unaware of this, hadn’t ask for any money for repairs and promptly asked Bachcare to refund our deposit. Rang Bachcare; person couldn’t help me, refused to put me through to a supervisor or manager, as ‘they don’t speak to people’ She did offer to discuss the issue I had with the BBQ. Only problem was we never ever mentioned an issue with a BBQ. Appalling service, would never use them again. Bond finally refunded 4 weeks after the stay.

   almost 3 years ago
3. Alison Tay ★☆☆☆☆

   I would not recommend using Bachcare to anyone unfortunately. We had a problem with the accommodation we booked in the Coromandel as the house leaked badly in heavy rain. Our biggest issue was the lack of communication. Phone calls were not returned when they said they would make contact. The refund offer from the owner was less than one third of one nights accommodation. The apartment leaked in three rooms and mould was growing on the walls. We were told the owners knew it leaked in heavy rain. Why was it able to be rented out??? Avoid Bachcare at all costs!!

   almost 3 years ago

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