Miles Toyota

Reviews

1. DD Ranawaka ★★★★★

   **Exceptional Experience from Start to Finish** We recently purchased a Toyota RAV4 GLX from Miles Toyota and had an outstanding experience, primarily due to Hansaka. What truly set Hansaka apart was his consultative approach. He took the time to genuinely understand our needs and financial status, and never once pressured us into a decision. He was a trusted advisor who helped us choose the perfect vehicle for our life, not just a salesperson pushing for a deal. His dedication was remarkable. Over the course of nearly four months, he patiently answered all my questions and provided information, even assisting me during his personal time off. This level of commitment is rare and speaks volumes about his character. Hansaka also demonstrated excellent problem-solving skills. He consistently presented flexible solutions that worked for both me as a customer and for the dealership, making the entire process smooth and transparent. Furthermore, the quick service and efficiency of the Miles Toyota team, especially in finalizing the paperwork and preparing the vehicle for delivery was exceptional. The process of buying a vehicle from Miles Toyota truly was professional and hassle-free. I highly recommend Miles Toyota, and if you visit, ask for Hansaka. His honesty, patience, and talent for finding the right fit make him an invaluable asset to their team. Thank you Miles Toyota team for a fantastic car-buying experience.

   almost 5 months ago
2. Jun Yoshinari ★★★★★

   I recently bought my car here, and the whole experience has been excellent. Akila was very friendly and quickly fixed the audio settings on my Aqua with clear and helpful explanations. Shu helped him too. The administration staff were also very pleasant and welcoming. Great service overall – thank you!

   almost 6 months ago
3. Mal T ★★★★★

   I’d like to give a huge thank you to Tony Sun and Leah Xiao for their incredible service. They went above and beyond to make my purchase of a brand-new Toyota Prado an amazing experience. Their professionalism, support, and dedication truly made all the difference. I couldn’t be happier — thank you both!

   almost 6 months ago

1. Yi ★★★★★

   Our recent purchased RAV4 with Tony in Miles Toyota and experience was really amazing. He provided us with the highest quality and professional service. Highly recommended.

   almost 7 months ago
2. Mohamad Moussavi ★☆☆☆☆

   I purchased a brand-new Toyota Corolla from Miles Toyota and was initially satisfied with my experience. However, my trust in the dealership was severely shaken after a deeply frustrating encounter with their repair services. A while after purchasing the car, it was stolen. Upon recovery, my insurance company recommended one of their approved repairers to handle the necessary repairs. However, I insisted that my car be repaired at Miles Toyota, trusting them as the original dealership. Despite my preference, the insurance company advised against this, explaining that Toyota dealerships typically handle only mechanical repairs, not bodywork. They recommended a repairer capable of addressing both issues to avoid unnecessary delays, complications, and the inconvenience of towing the car to two separate locations. Nevertheless, I insisted, and the car was sent to Miles Toyota. Regrettably, my experience with Miles Toyota took a disappointing turn. The staff and manager made every effort to double-charge both me and the insurance company. This situation coincided with my annual capped-price service, which costs $250 and is part of a 4-year service plan. When a brand-new car is stolen, it undergoes a thorough inspection covered by the insurance company. However, part of the annual service also includes an inspection component, resulting in an overlap in services. Instead of being transparent about this overlap, Miles Toyota attempted to bill both me and the insurance company for the same work. What’s worse, they pressured me into paying by claiming that my warranty would not be extended if I didn’t comply. Rather than showing empathy for a loyal customer who was already dealing with the distress of having their brand-new car stolen, Miles Toyota was fishing in troubled waters. Transparency, honesty, and customer care are essential qualities expected from a Toyota dealership, but sadly, Miles Toyota failed to meet these expectations. This incident not only tarnished my trust in Miles Toyota but also raised serious questions about the values I associate with the Toyota brand as a whole. I strongly urge others to exercise caution and demand clear, itemized billing if choosing to use their services.

   1 year ago
3. Anna Wang ★★★★★

   Excellent customer service. They have been very helpful and efficient:) Big thanks to Tama, Andrew and Tony. We have managed to secure a car before the policy change before 1 July. Highly recommended

   almost 2 years ago

1. Stacey Wiemers ★★★★★

   Took used car here from 3rd party for a pre purchase inspection. Very thorough, reliable and good value. Service desk staff were extremely helpful also

   almost 3 years ago
2. Geoff Robinson ★★☆☆☆

   The worst purchase experience we have ever had, car ordered Feb 22, first promised august 22, we had to ring them to find out where it was September 2022, then promised November, then promised January 2023, then promised August 2023, but arrived May 2023. Wrong colour arrived !! Boot mats and headlight protectors were not fitted. Very disappointed in Toyota customer service, but love the car.

   almost 3 years ago
3. Tharindu Abeyratne ★★★★★

   Big thank you to RJ, Tony and Andrew for their amazing support. I admire the whole team work. They don't just sell cars but go extra mile throughout the process and even after the sales. So I highly recommend Miles Toyota to anyone. Cheers team, keep up the amazing work!

   almost 3 years ago

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