First Place Fitness - your 24/7 health club

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Reviews

1. Joe Savage ★☆☆☆☆

   Visitor to Hamilton, Came in for an early casual train, No staff at 5:40-5:55. To be told “no, 7” by a member. Should have stayed in bed

   almost 4 months ago
2. Jasonw ★★★★★

   My favorite gym in NZ and Australia!!!! Alsays look forward to getting home to go gym!! Good equipment, lots of areas to workout in, good atmosphere and vibe. The owner and staff are friendly and humble. Currently working in Oz, living in NZ. They let me put my membership on hold because I'm away months at a time. They also have agreements with gyms in Oz, just ask for a card.

   almost 4 months ago
3. Kenny Wisth ★☆☆☆☆

   Well, the owner responded — yet again, another example of not even bothering to read the review before replying. I honestly have no idea how you're running this business. I had an incredibly frustrating experience with this gym and would not recommend it to anyone. Here’s what happen By the way the guy I was dealing was with is "TONY" the employee of the year. I was interested in joining their boxing classes, so I called the gym to inquire. The first time I called, there was no answer. I left a voicemail asking someone to give me a call regarding gym information and classes. I also sent them an email to follow up. They eventually replied to my email, but the response was completely unhelpful,( i have put up the screenshots of the emails and calls). It was clear they hadn’t even listened to my voicemail or properly read my email, which was explicitly about giving a call and discussing, not just the gym’s hours. Would help if they answer their God damn phone. I replied to their email, clarifying that I was inquiring about boxing classes. They respond the gym is open to come check out, i mean jesus do you guys actually read the email before replying . The next day, I tried calling them again, but still no answer. I sent another email asking if they had read my previous message, and again, there was no reply. Today, I called them once more, and yet again, no one answered. Their lack of communication is shocking, and it’s clear they don’t value potential customers. If this is how they treat people trying to join, I can only imagine how bad their service must be once you’re a member. Save yourself the headache avoid this gym. Spoke to few people at a different gym and one ogmf their ex staff said how bad the gym environment is. Shame firstplace fitness.

   almost 11 months ago

1. polly harper ★★★★★

   This gym is awesome! Tony and the First Place Fitness staff are super friendly, they offer a great laugh, support and service! The environment is welcoming and classes are top-notch. If your looking for a gym that caters for all, offers community and encouragement, I could not recommend this gym more!! 100/10!

   1 year ago
2. Ben Amery ★★★★★

   Tony isn’t just the best club owner in Hamilton he’s the best in New Zealand! Fantastic facility that caters for everyone young, old and everything in between. The staff are welcoming and super supportive. The environment is the perfect family friendly gym to be a part of! 10/10 community

   1 year ago
3. Fenchi xo ★☆☆☆☆

   Literally the worst gym! The customer service is horrible! They stuff you around when trying to cancel & honestly just seems like they’re greedy for money! They’re slow at email responses! I have been paying for a membership for nearly one year & I’ve only ever been into the office & got the worst service it’s so disappointing going into such an intimidating place & having staff members that aren’t welcoming.. & it’s even more disappointing reading that everyone has the same experiences with them.

   almost 2 years ago

1. Anna Kostiuk-Warren ★★★☆☆

   Had a couple of trial sessions here and unfortunately this gym is not for me. While there's heaps of variety in equipment, it comes at a detriment to actually having space to move around. Equipment and building also feels a bit tired and run down

   almost 2 years ago
2. Ariel Arriagada ★★★★★

   This is the best gym in Hamilton, 100% recommended, everyone is so friendly and classes are excellent.

   almost 2 years ago
3. S P ★★★★★

   I joined this gym a few months ago as I wanted to get back into working out after having a baby, but I have no family in Hamilton and my friends all work during the day. So the child minding was a massive draw for me! It's so nice being able to get a 60 minute workout in knowing my baby is under the same roof being looked after by amazing staff. I have been a member of many gyms both in NZ and overseas and this is one of my favourites. Sometimes I see the carpark full and I worry I won't be able to use the machines I want to, but I've never had an issue. I love the different rooms, it feels like there are endless options for working out. There truly is a family feel at this gym and I'm really glad I'm now a member.

   almost 3 years ago

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