π 107 Grandview Road, Nawton, Hamilton 3200, New Zealand
π Address: 107 Grandview Road, Nawton, Hamilton 3200, New Zealand
π Phone: +64 7 847 2168
π Website: phcl.health.nz
Worst docters surgery ever, saw a nurse practitioner there . Rebecca her name is , was a very rude lady who made passive aggressive remarks that were outside of her duty as a nurse . Didn't put the referral in that I asked for Either . I've had bad experiences Mr Ali as well which is why I took myself outta that place
This has been my local since I remember. Service has changed since then which is a typical thing to happen with the dramatic changing of staff. The main problem with this clinic now is the lack answering the phone. You guys open at 8am, regardless of how early someone rings on or after that time. Someone should be ready to assist as soon as required time is open. NO GOOD.
We booked appt at 3.30 and Dr called me around 3.55. Dr was rushing us, not keeping patience and not listening to health concerns properly. Dr missed signing in chart, when asked with receptionist just after out from Dr room. They said they can't do it on the same day because of more waiting. Not good heath care centre for people having autism and intellectual disability.
I am extremely upset with this health service. My sister called this healthcare twice this week to be seen by a doctor following a chronic cough she was happy for a phone consultation however on both days the receptionist advised very rudely to call early next morning to be triaged for a doctors appointment which she did. Only to be told over and over again to call again next day to be placed in triage for a doctors phone call...but they could not triage her or give her a doctor's appointment as they were fully booked and doctors did not have availability for even a phone consultation this week...this is extremely disappointing ....do better grandview!! And show some maanaki.. shocker.
Yesterday went here to see the Dr, when we got in there we noticed it was not the dr we had booked for was disappointed as we then had to start from the beginning and had to explain everything that had been going on with my mum and then she said that was time and we would need to make another appointment. Did not get it all sorted . If new drs come in they could at least read case files first and not treat patiences like this . It is hard enough when you have sick people and then to have to go thru this ordeal makes it harder.
Absolutely disgusting!!! Customer service and response.. been with this care for 4 years definitely will change my practice not gonna hope for their care to improve!! Wait all day to hear from a doctor or nurse just for them to tell you to go to AnE as super busy so pretty much invest all my day and evening waiting to hear from somebody just to request for a blood test form. It gets better they will tell you that now there is a practice online virtual where you can access a doctor who will be able to provide those forms...yet the doctors from the virtual service will have no clue about this and will advise otherwise and pass you around like a ball in hope to hear from someone. Had enough of this.
Great service. Not easy to get an appointment right away, but receptionist would put me on triage, and Dr always called back and listened to my problems. I have two kids to look after, so I prefer phone consultations if I do not have to be seen physically. Dr was very thorough over the phone, and faxed script to the pharmacy I wanted. Consultation fees are very reasonable. Nurses very good too. Professional and thoughtful when gave my baby vaccinations. I also receive messages when the routine checkups are due. One star down is because for one time, I saw my GP and asked for blood test. When I wanted to know the results, I was told everything was fine, and if I wanted to discuss further, I had to see a doctor. Wow I have to pay twice for one thing. The results were fine was because I was taking medication, now I have to pay to know if I could stop it. I know that clinics are busy. But before telling patients everything is OK, would you please check the reason for blood test.
Usually a few days wait to get an available appointment. Limited services performed here as most of them they conduct at the Pukete branch. Nurses/doctors don't seem to initially introduce themselves to you upon a first meeting so I wouldn't even know the names of the last 2 I've seen. Receptionist seems very meh, never smiles or greets clients, very cold. A reflection of the company perhaps
I have come here quite often, sadly the past 3 visits within a week all relate to the same thing. However instead of these being follow up appointments, I am charged each time as a new visit. When I questioned the doctor she said ...yes we don't do follow up because the doctor who called me in the triage call list booked the appointment. Absolutely makes no sense. Also the last visit I had with doctor she was supposed to check my chest due to chest pains. But instead just sat there and told me it's just something my body was going through. No examination.Wow and yet I'd had a recommendations to go to A&E that day from another doctor. I decided to visit my own doctor trust my doctor instead, but not impressed!!!...Why? May have to look into taking my family out of this clinic, sadly disappointed. Also
NorthCare Grandview Rd is located at 107 Grandview Road, Nawton, Hamilton 3200, New Zealand
You can contact NorthCare Grandview Rd at +64 7 847 2168
You can find directions to NorthCare Grandview Rd by following this map link
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