The Esplanade Hotel

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Reviews

1. Teagan Cameron ★★★★★

   Beautiful hotel staff were super accommodating, would stay here again

   almost 4 months ago
2. S SHARMA ★★☆☆☆

   Came to just dine for a bit. The girl at the bar was on her phone for so long and didnt acknowledge us much so we went up and got her attention. (We orded tea, drinks and some food). She put the teapot, cups, drinks and glasses on the tray waiters use on the bar and never flagged us. We thought she was busy and was gonna come soon but she didn't. I went up and was like "is this ours?" And she was like yes sorry I forgot to tell you. Then... I took our stuff (way too heavy since she piled all glassware and drinks onto a small single tray) to our table. And just over all gave us terrible customer service. The guy who delivered our food was lovely tho, even if it was a brief exchange the difference was stark (hence the two stars and not one). Soon another table came and they ordered drinks and a bottle, the girl who was the bar person made them a drink with the wrong measurements and didn't know how to open a bottle.... which angered the customers. I'm just confused to why she was there. If she was a trainee why was she unsupervised? It was just... not what you expected from a beautiful and aesthetic venue. You would typically expect to be served well at a place like this but we weren't. Which is a shame. It takes away from the luxury feel this hotel usually has. This happened on Saturday 20th September ~3pm. Please train your staff or hire experienced bar people.

   almost 6 months ago
3. Margaret-Anne Campbell ★★★★★

   Lovely old world hotel with great atmosphere, comforts and stunning views over the harbour. Really helpful and considerate service. We will be back.

   almost 8 months ago

1. Richard Rowe ★★★★★

   We did have some doubts after booking with the negative reviews that we saw before actually staying. But I am glad that we did. It may not be glamorous but it’s still a great place to stay. The location was brilliant, the staff helpful and informative, and easy to deal with. I have already advised them of the one negative, which I am sure that they will sort out. Nothing major by the way.

   almost 10 months ago
2. Willemijn van der Meij ★☆☆☆☆

   Terrible service. Terrible vibe. Zero smiles. First had to wait for about 15mins to give and order, while waiting at the bar. Asked for a gin and tonic, he then gave us a gin and soda..."do you have a slice of lemon?" we ask. An abrupt "No." Choice thanks, you are a bar are you not? When we found out that it was soda water and not tonic, we went back and told the lady behind the bar, she just shrugged. No new drink. No money back. She just continued on her business. Whole interior looks like a rest home, dated and smelly. Such a shame, its a great building but the current management are a pack of unhelpful money grabbers who dont care about their customers. Rude and unfriendly. Never going back. I suggest you dont bother wasting yr time or money here. The worst in Devonport sadly.

   almost 2 years ago
3. Lynne Stanton ★☆☆☆☆

   Booked for high cream tea for this afternoon. Extremely disappoined. Walked out very poor service. There for 20 mins. no menu given. Asked at desk very curt answer was given the b ar staff will be there. Waited Noone came. Walked put they list 5 persons at $50 each. Certainly would not recommend. A few years ago when we visited totally different. Extremely bad service.

   almost 2 years ago

1. Cameron - ★★★★★

   Had a lunch meal, the food was amazing! The fish and chips were very tasty and the steak meal combo we got was excellent value for money. Highly recommend, certainly coming back another time whenever we are in Devonport.

   almost 2 years ago
2. Frank Turner ★☆☆☆☆

   Made the mistake of having a meal here a few weeks ago, I have never felt more compelled to write a bad review. 0 starts is not possible. The food was truly abysmal, barely edible and incredibility slow (1 hour wait with staggered delivery). Add to the mix the small portions and high price, you have yourself the worst experience I've had in NZ (I'm from here) After initially giving them the benefit of the doubt we should have just walked, waiters were nice enough and seemed embarrassed to be serving the food. We didn't eat one of the dishes but were made to pay 50% of it... AVOID AT ALL COSTS.

   almost 3 years ago
3. Tracey King ★☆☆☆☆

   Booked a room for 3 nights with a harbour view, had read the reviews but felt it would be a manageable as it was the location we wanted. So armed with our own cleaning products we entered room 105. I wish I could upload photos to show the room as I don’t think I can express in words the level of decline that we were faced with. Peeling paint, broken blinds and curtains, dangerous electrics, mould, toilet didn’t flush, hole in the bathroom ceiling for the air vent. Most of the staff were friendly, dinner was a risk, fish curry, it had so many bones I gave up!! What was sad is that it is a beautiful old building, could be a real standout if given a tidy up!!

   almost 3 years ago

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