Number One Shoes+Hannah's

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Reviews

1. Rehana Khannz ★★★★★

   I had an absolutely outstanding experience with Juliana at No. 1 Shoes, WestCity Mall (Henderson). I was looking for a very specific pair of shoes, and Juliana truly went above and beyond to make it happen. She took the time to call other branches, locate the shoes, and organise the allocation for me, nothing was too much trouble. She was an absolute pleasure to deal with: friendly, professional, and genuinely customer-focused. Juliana is a true asset to the store, and her exceptional service made the entire experience seamless and enjoyable. I would highly recommend everyone to visit this store as they have great sales, and the customer service is simply outstanding. I honestly can’t speak highly enough of Juliana. Thank you for such a wonderful experience!

   almost 3 months ago
2. Fleebee ★★★★★

   The 5 stars are for Ane and the other ladies who helped me yesterday (20/11/2025). Ane, you are an absolute rock star - thank you for being awesome. I do wish the Mnaukau store was just as good as you ladies are. The service I recieved at the Henderson store was second to none, even they are working under trying conditions of having a mini sauna - it's not winter! Please, please fix the air conditioner! I perspire at the best of times, but yesterday, I wish I had brought my swimsuit and a towel. I shall be back and I will look for you wonderful ladies. Thank you so much.

   almost 4 months ago
3. Julia ★★☆☆☆

   Changing review from 1 ⭐️to 2 ⭐️ because I did get a full refund in the end after complaining repeatedly to upper management. Ankle boots broke after 4 months! They cracked in half where you bend your toes and the front of the sole came completely off! I have had problems with poor quality from this store several times in the past but thought that since it has combined with Hannahs it would be better. The No. 1 Shoes brands are just as terrible as they were. I couldn’t find my receipt, (I always keep my receipts), and was told that without original receipt I couldn’t get a refund, even though they had my receipt and purchase details on my account in their system. I just found today that I had been emailed the receipt, which hadn’t even occurred to me, so it was impossible for me to produce a paper receipt! I only got a 50% refund as I didn’t do ‘shoe care’ in the 4 months I had the shoes?? The manager was terrible to deal with and started getting nasty when I asked what shoe care I should have done in 4 months and shouldn’t shoes last longer than this?

   almost 7 months ago

1. kevin digby ★★☆☆☆

   Changing review from 1 ⭐️to 2 ⭐️ because I did get a full refund in the end after complaining repeatedly to upper management. I wanted a full refund for my daughter’s pair of $140 boots that only lasted 4 months but only got offered a 50% refund. They cited wear and tear as the reason a piece of the tread fell out of the middle of the sole of both boots. This is the 2nd time this has happened with shoes from this shop. These Hannahs brand boots only get about 15 minutes of walking on the days they are used. I’m very unhappy with the service from No.1 Shoes, their initial response sounded like a pre-recorded answer they give everyone who has their shoes fall apart, it sounds like it happens a lot. If you do buy from this shoddy store, make sure you constantly perform ‘shoe care’ as that is the other reason they said the boots fell apart, whatever ‘shoe care’ means on a pair of boots used for around 4 months!

   almost 7 months ago
2. Brian Smith ★★★★☆

   We needed shoes and slippers for our 3 yr old grandson, so came across this shop. Didn't take long to find some that we liked for fit, look and price, and our grandson just liked. He didn't care about price. When we went to pay we got a shock... a pleasant one. The 2 pairs cost us $20 less then we expected to pay.

   almost 2 years ago
3. Dennis Niu ★★★☆☆

   ♿ wheelchair accessible entry Good shoe store its large ..affordable prices they dont have the high end shoe styles costing a few hundred for a pair of shoes. Now even better prices and range with Hannah's shoes combined into one store. At the back of the store clearance shoes and discount prices.

   almost 2 years ago

1. Magdiel ★★★★★

   Good prices were way better than they were ,now with Hannah's, 60 dollars got me nice leather short boot for going out.

   almost 2 years ago
2. Aleah Lutau ★★☆☆☆

   Huge shoe store, place is tidy, the older lady was helpful in finding what we were after. We had a gift card to use but was told some story about your system being new and wouldnt accept it and management not accepting gift cards, idk if this info being passed on was true. We did call customer service and was told any stores in West City accept it, maybe the guy didnt know how to process the transaction.

   more 6 years ago

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