Big Save Furniture

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Reviews

1. Jamie Cain ★★★★★

   Huge thanks to Anneliese for going above and beyond at Big Save Wellington. We have quite a small car and she not only helped moved the couch but loaded it in and assisted with securing the couch in place with fastening materials. And it was her first week! Needless to say, hold onto her, she ensures the customer is well looked after and the couch is exceedingly comfortable and a huge step up from the one we have.

   almost 3 months ago
2. Christine Williams ★★★★★

   Visited Big Save Wellington on the weekend looking at Sofa beds. Spoke to Jonnette who was extremely helpful and very knowledgable.

   almost 4 months ago
3. Kayleigh Fraser ★☆☆☆☆

   Very disappointed with our delivery experience. We ordered a sofa online and specifically noted that our front door was down a number of steps. We paid for standard delivery, which stated it would be delivered to our door. I even called and emailed to confirm this, and was reassured it wouldn’t be a problem. On delivery day, the van arrived on time and we were waiting outside. The drivers claimed they couldn’t stop because of yellow lines and said they’d leave the sofa on the side of the road — despite there being a wide shared driveway they could have used. After some insistence, they reluctantly moved the sofa to the top of our steps and left immediately. We were then left to work out how to get a very heavy, awkward sofa down numerous steps ourselves. Honestly, I don’t know why we bothered paying for delivery at all

   almost 7 months ago

1. Simon Carr ★★★★★

   Big shout out to Jannette and Yanick today at Big Save Wellington! (hope I spelt your names right) awesome team so friendly and helpful. Pleasure to talk with them and buy a cool couch. Real credit to Big Save. Go see them to get your furniture sorted I reckon, awesome people!

   almost 9 months ago
2. Heather Dick ★★★★★

   I was looking for quite a number of items. Purchased mattress and fridge/freezer. Yanick was so patient and helpful. Delivery was perfectly timed. Very pleased with service, delivery and the product knowledge.

   almost 9 months ago
3. KiwiAB ★☆☆☆☆

   I paid $100 for them to deliver 1 mattress. They told me the mattress would be delivered at 11:45am - 1:45pm, I was moving in so made arrangements to be there at time. They delivered the bed at 7:15am in the morning!!!!!!! When I wasn’t there. If you want your items delivered DO NOT USE THIS COMPANY!

   almost 2 years ago

1. Pk pk ★☆☆☆☆

   Terrible delivery service. Was told to book online because we weren't able to confirm in the shop. Booked online and got a confirmation for Saturday delivery in writing. Followed up with shop person and was told its not coming per the written confirmation because we didn't tell the person in the shop that we had booked online. Ridiculous and unreasonable. Terrible service.

   almost 2 years ago
2. Jessica Mairs ★★★★★

   I had a great experience recently at Big Save - Marion Street. The customer service from Jonette was fantastic - she was very helpful and accomodating, especially as my order needed to be kept at the warehouse longer than anticipated. Jonette was super friendly and helped me pick the right couches and bed. Kam was also great as he ensured that all three of my purchases were delivered together. I'm very impressed with the customer service I received and will definitely be back to shop again. Thank you so much Jonette and Kam!

   almost 2 years ago
3. Lucy Morris ★☆☆☆☆

   Paid for a bed at the start of March. Still haven't received it. They said it was ready for delivery, cleared schedule, then they said they 'lost the mattress' and had to reorder it. Staff constantly say they'll phone us back and don't. Still haven't got a date when it'll arrive. Will be contacting the Commerce Commission. Update: after constant hounding, got the bed 8 weeks after I paid for it.

   almost 2 years ago

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